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Posts in Complaint handling

Customer Service excellence – speed is an impressive element

By andrew on July 31, 2019

Customer service excellence is partly about responding quickly. Always within 24 hours, even if it is just an acknowledgement, and working to understand what the customer really wants and why. Possibly how. This strategy always works and impresses customers. So we’re all doing it right?!

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Customer Service Telesales & Telemarketing training

By andrew on May 10, 2019

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

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Customer Service masterclass 4th – 5th December 2018 – Northampton

By andrew on November 21, 2018

Customer service masterclass – 4th & 5th December. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Customer Service masterclass 13th – 14th August 2018 – Leicester Northampton

By andrew on August 11, 2018

Customer service masterclass – 13th & 14th August. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Customers appreciate honesty

By andrew on September 29, 2017

Customer Service disaster. Sometimes things go wrong. And often in clusters. Have a plan. Follow our checklist to make sure you cover the bases and respond to it professionally and proactively. My customer service disaster a few years ago taught me a few valuable lessons. Not least of which is that if you hold your hands up and apologise to your customer, it often helps diffuse the situation.

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Customer Service masterclass 15th – 16th November 2016 – Leicester Northampton

By andrew on October 28, 2016

Customer service masterclass – 15th & 16th November. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Customer Service masterclass 8th – 9th April 2015 – Leicester Northampton

By andrew on February 23, 2015

Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Tips on delivering bad news

By andrew on September 16, 2014

Tips on delivering bad news from To Market. This topic is covered on the 2 day customer service course during the session on Language to influence. Our customer service courses are lively and interactive and feature a range of exercises : recordings, brain storming sessions and exercises working in pairs. Download a sample course schedule from our website to get more information.

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Customer Service masterclass 11th – 12th June 2014 – Leicester Northampton

By andrew on May 26, 2014

Customer service masterclass – 2 days covering key aspects of telephone communication skills for customer service, contact centre & cutomer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Customer Service Telesales & Telemarketing training

By andrew on May 1, 2014

Telesales, telemarketing, and customer service training from To Market to suit you. Onsite at your premises. 2 day fully interactive telephone skills training for call centre, contact centre, internal sales, telesales, customer service and telemarketing. Or book individual places on our open courses.

Read More about Customer Service Telesales & Telemarketing training
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