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Posts in Banking

Customer Service excellence – speed is an impressive element

By andrew on July 31, 2019

Customer service excellence is partly about responding quickly. Always within 24 hours, even if it is just an acknowledgement, and working to understand what the customer really wants and why. Possibly how. This strategy always works and impresses customers. So we’re all doing it right?!

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The banks and customer service

By andrew on February 15, 2009

Free advice, tips, hints and customer service techniques customer service banking sector customer service training for banks free customer service tips what makes exceptional customer service how to exceed customer expectations

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