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Posts in benchmarking telesales teams

5 tips to get your commission scheme right

By andrew on August 20, 2019

Commission schemes need to be well constructed to ensure they work for your organisation. They must be there to motivate. They mustn’t simply pay more for the same. Does your telesales or telemarketing scheme pass muster? A good, clear commission scheme will help you achieve better results. A bad one is worse than doing nothing at all.

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How about a ‘live’ audit on your customer service or telesales team?

By andrew on August 12, 2019

How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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Coaching – some new tools

By andrew on July 26, 2019

New enhanced coaching for telephone based teams from To Market. Customer Service, Internal Sales, Telesales. Invest in some objective measuring of call quality. Can be carried out using a blend of onsite and offsite coaching.

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Selling is all about activity

By andrew on July 16, 2019

Selling is about activity. When running or helping companies manage their telesales or telemarketing teams more effectively, we have a simple 4 part KPI. Activity tells you a lot and is the key ingredient to creating more sales opportunities.

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Telephone skills training and call recording – Northampton

By andrew on June 25, 2019

Using your call recordings is a great way of developing some highly tailored training sessions for your customer service, telesales or telemarketing team. This has been featured in a few training programmes including one run recently in Northampton. Running the standard telephone skills excellence course followed by workshops based around real life calls is a powerful structure for training.

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Quick 2 hour onsite team audit on your phone team

By andrew on June 21, 2019

Start your training with a light-touch exercise – a quick 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.

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How about an audit on your internal sales team?

By andrew on March 22, 2019

A team audit for your internal sales team is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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Fix up an audit on your customer service team

By andrew on February 21, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your customer service team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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How about a team audit on your telemarketing team?

By andrew on January 30, 2019

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.

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Book an audit on your telesales team

By andrew on January 4, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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