How about a simple 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.
Posts in benchmarking customer service teams
Start your training with a light-touch exercise – a quick 2 hour audit on your telephone team? Non-invasive, so no time off the phone and we’ll give you a view on how your team interacts with customers on the phone. For both outbound telesales or telemarketing or alternatively for inbound customer service teams. It is also great to run it pre-training to help maximise the benefit of the classroom time.
Using call recordings within your training programme is a great idea provided it is done objectively and not simply as a stick to beat people with. Training programmes are especially powerful where they feature real calls as the participants can identify with the calls personally. To Market can help to develop this training with you.
Using your call recordings is a great way of developing some highly tailored training sessions for your customer service, telesales or telemarketing team. This has been featured in a few training programmes including one run recently in Northampton. Running the standard telephone skills excellence course followed by workshops based around real life calls is a powerful structure for training.
3 reasons to have your phone team’s skills audited. 2 hours on site is all it takes to get an independent assessment of the communication skills of your telephone based team – telesales, telemarketing, customer service or internal sales. An easy exercise to develop your team and customer relationships.
Management tips. Some top tips for telephone team managers : telesales, telemarketing, customer service. Learn from the wisdom and experience of others.
Travel industry sales training – holiday companies. To Market has specialist travel industry trainer who can help travel and holiday companies with sales training and customer service training.
Customer Service teams can be assessed at your offices to identify training needs of your customer service, contact centre or call centre team. Customer service training courses and training programmes run by To Market
Customer Service telephone skills training in-house covering how to exceed customer expectations. Leicester, Northampton, Birmingham, Coventry, Cambridge, Peterborough, Nottingham, Derby, Lichfield, Solihull