Posts Tagged ‘travel training’

Specialised travel industry training

Tuesday, December 22nd, 2009

Specialised travel industry training. Yes we can ! The value of sales training is arguably stronger now than it has been for a long while. As we know, the failure of some travel companies recently has been well documented, and travel companies are having to fight hard to get customers’ travel money. Those that invest in their sales teams and their companies will come out stronger. Sometimes winners get acknowledged with awards too !

Travel industry sales training is all about getting more of your customers here

Travel industry sales training is all about getting more of your customers here

Earlier this month (9th Dec) leading UK organisation Complete Cruise Solutions held their annual awards for the UK travel industry on-board the Queen Victoria in Southampton Docks. Cruise1st – the Salford based and wholly owned subsidiary of Royal Caribbean Cruises, gained three individual awards. Their sales results for the year won them the Western Region awards for Most Improved Sales for Cunard, P&O and Princess Cruises”. Gareth Evison, Product Manager for Cruise1st was delighted to accept the awards on behalf of the company and attributed their success to (amongst many things) the sales training the company had been receiving these past twelve months from our specialist travel trainer Alan Cook. If you are involved in travel, whether it is travel agency, or as a cruise operator or a tour company or you are in the leisure industry, give us a call. And who knows next year it may be you accepting accolades and awards. Would be nice wouldn’t it ?

Tags: , , , , , ,
Posted in Independent audit of telemarketing team, Telesales team assessment, Travel industry training, benchmarking telesales teams, telesales, telesales team management | No Comments »

Get your travel consultants up to £40K

Wednesday, November 11th, 2009

Get your travel consultants up to earnings of £40K per year.   It is a great idea as it means you will be making more money through increased sales of holidays, cruises, tours etc.

In May 2006, Destinology an upmarket travel company based in the North-West of England commissioned the services of our travel sales training specialist Alan Cook to improve the sales call conversion ratios of their 30 or so in-house consultants.  The company management told the sales team that, within a few years … “Consultants would see themselves earning in excess of £40k per year”. Understandably there was some initial scepticism to this boast, especially since the travel industry rarely sees consultant’s income pass the £20k mark let alone £40k!!!

Holiday sales training - give your team more !

Holiday sales training - give your team more !

After three years of group sessions and one-to-one coaching, Alan was delighted to hear that, as of the end of October (the statistical end of their sales year) a number of the consultants had indeed enjoyed incomes in excess of £40k the highest of which exceeded £43k!

Offering your team a viable but motivating commission scheme combined with slightly above average salaries will keep you ahead of your competition – producing a winning team and keeping the best sales agents from going and working for your competitors. It makes sense doesn’t it ?!

Tags: , , , , ,
Posted in Telesales team assessment, Travel industry training, benchmarking telesales teams, communication skills, sales development training, telephone techniques, telesales | No Comments »

One to one travel industry sales training trebles conversion

Sunday, October 4th, 2009

The benefit of one to one sales training for teams in travel is that you can have bespoke and highly tailored training according to what each of your travel consultants needs. Our specialist travel trainer Alan Cook based in Leicestershire has worked with many travel, tour operators, travel agencies, holiday companies and cruise companies over the years.

Travel sales training will get more of your customers here

Travel sales training will get more of your customers here

 

Alan has worked with Salford based Cruise1st, a subsidiary of Royal Caribbean Cruises, for the last year to help develop the call handling and selling skills of their telephone consultants.

A programme of tailored training has seen several consultants achieve their best figures to date. One consultant identified that, following her regular one-to-one training sessions, she now has much more control over her attitude and behaviour toward customers! In the past she held the misguided view that call handling in a call centre is all about speed and urgency and a desire to end the call as soon as possible ! She now recognises the value of building a relationship with callers. While she takes far less calls each day now, her conversion ratio has nearly tripled; better still she enjoys her work more!!

Alan also joined the senior team on a four-day conference aboard Independence of the Seas. The trip, early in September, sailed to Cork in Southern Ireland and Alan’s conference presentations were made to representatives of several of the leading cruise companies. If you are interested in how we can help you increase the sales output of your travel sales team, give us a call on 01858 461148. Or simply e-mail us at info@tomarket.co.uk

Tags: , , , ,
Posted in Selling advice, Telesales team assessment, Travel industry training, benchmarking telesales teams, communication skills, sales development training, telephone techniques, telesales, telesales team management | No Comments »