Posts Tagged ‘travel industry’

Travel industry – tour operator home worker training

Tuesday, November 3rd, 2009

In the travel industry, holiday companies and tour operators frequently employ an army of homeworkers. This works well for a number of reasons.  

Homeworkers gives you more flexibility for your sales agents

Homeworkers gives more flexibility for your sales agents

You have access to a wider part of the job market, and the sales agent is motivated to perform.  The slight difficulty is in arranging training for them. You know they need sales training, but often getting your home based team into your offices at the same time for training can be challenging !

Holiday Experts have announced (in Travel Weekly 23rd Oct 2009) that they expect to recruit another 100 home workers during the next two years after several of their existing team saw their commission earnings increased by more than 41% following successful in-house training. Alan Cook our travel industry training specialist has many years sales training experience having worked at Thomas Cook and Page & Moy, now part of Travelsphere. He has run many successful training programmes and can even offer home based one to one coaching and training for your sales staff. We can be flexible in how we deliver travel industry telephone sales training so you and your team don’t have to be !

Travel industry sales training – improving call conversion rates

Tuesday, June 30th, 2009

Travel industry sales training is all about improving call conversion rates. We know, we work on this for a living. Or at least our travel industry specialist trainer Alan Cook does. Over 25 years experience in fact of helping travel industry companies improve sales conversion rates, getting more bums on seats.

Travel industry selling - is all about getting your customers here !

Travel industry selling - is all about getting your customers here !

Travel Counsellors Ltd are an award winning travel company having won the Queens Award for industry. They’ve also been on the Times/Virgin100 list of most successful (non-quoted) UK companies since Alan started working with them in 1999.

Initially they had 35 consultants, and fewer than 10 were achieving ratios of better than one booking per ten calls. Over a period of working with the company for 3 years the number of consultants had grown, over 30 were achieving conversion ratios of 1 booking every 5 calls, and a number of consultants were even achieving a 1:1 ratio!

If you want us to help you sell more holidays, breaks and leisure breaks, give us a call and we’ll be glad to do the same things for your travel business.

Explore the wonders of Britain – why your country needs you !

Friday, January 9th, 2009

A slightly offbeat subject for today’s blog. And not even related to training ! But then if Clarkson can get away with rambling about all sorts of different subjects in his books, I’m sure you’ll forgive me this once.

It’s that time of year when you may be starting to think about your summer holiday.

And as we all know this year may be very different for many people. With uncertain conditions ahead, reduced hours, job losses and pay cuts, the choice for many this year may be very different to normal.

So here’s a thought – by taking your holiday in Britain you will ultimately be taking steps to protect your own job ! If we all spent the £29 billion that we traditionally spend in Britain this summer, that will be money going into food, leisure, entertainment and then from that into packaging, financial services – and so on and so on – you get the picture.

And after all, you can forego that constant sunshine for just one summer can’t you ?!   

Wherever you end up, write in and let us know what sort of customer service standards you get.