Posts Tagged ‘travel agents training’

Specialised travel industry training

Tuesday, December 22nd, 2009

Specialised travel industry training. Yes we can ! The value of sales training is arguably stronger now than it has been for a long while. As we know, the failure of some travel companies recently has been well documented, and travel companies are having to fight hard to get customers’ travel money. Those that invest in their sales teams and their companies will come out stronger. Sometimes winners get acknowledged with awards too !

Travel industry sales training is all about getting more of your customers here

Travel industry sales training is all about getting more of your customers here

Earlier this month (9th Dec) leading UK organisation Complete Cruise Solutions held their annual awards for the UK travel industry on-board the Queen Victoria in Southampton Docks. Cruise1st – the Salford based and wholly owned subsidiary of Royal Caribbean Cruises, gained three individual awards. Their sales results for the year won them the Western Region awards for Most Improved Sales for Cunard, P&O and Princess Cruises”. Gareth Evison, Product Manager for Cruise1st was delighted to accept the awards on behalf of the company and attributed their success to (amongst many things) the sales training the company had been receiving these past twelve months from our specialist travel trainer Alan Cook. If you are involved in travel, whether it is travel agency, or as a cruise operator or a tour company or you are in the leisure industry, give us a call. And who knows next year it may be you accepting accolades and awards. Would be nice wouldn’t it ?

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, telesales, Telesales team assessment, telesales team management, Travel industry training | No Comments »

Get your travel consultants up to £40K

Wednesday, November 11th, 2009

Get your travel consultants up to earnings of £40K per year.   It is a great idea as it means you will be making more money through increased sales of holidays, cruises, tours etc.

In May 2006, Destinology an upmarket travel company based in the North-West of England commissioned the services of our travel sales training specialist Alan Cook to improve the sales call conversion ratios of their 30 or so in-house consultants.  The company management told the sales team that, within a few years … “Consultants would see themselves earning in excess of £40k per year”. Understandably there was some initial scepticism to this boast, especially since the travel industry rarely sees consultant’s income pass the £20k mark let alone £40k!!!

Holiday sales training - give your team more !

Holiday sales training - give your team more !

After three years of group sessions and one-to-one coaching, Alan was delighted to hear that, as of the end of October (the statistical end of their sales year) a number of the consultants had indeed enjoyed incomes in excess of £40k the highest of which exceeded £43k!

Offering your team a viable but motivating commission scheme combined with slightly above average salaries will keep you ahead of your competition – producing a winning team and keeping the best sales agents from going and working for your competitors. It makes sense doesn’t it ?!

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Posted in benchmarking telesales teams, communication skills, sales development training, telephone techniques, telesales, Telesales team assessment, Travel industry training | No Comments »

Travel industry – tour operator home worker training

Tuesday, November 3rd, 2009

In the travel industry, holiday companies and tour operators frequently employ an army of homeworkers. This works well for a number of reasons.  

Homeworkers gives you more flexibility for your sales agents

Homeworkers gives more flexibility for your sales agents

You have access to a wider part of the job market, and the sales agent is motivated to perform.  The slight difficulty is in arranging training for them. You know they need sales training, but often getting your home based team into your offices at the same time for training can be challenging !

Holiday Experts have announced (in Travel Weekly 23rd Oct 2009) that they expect to recruit another 100 home workers during the next two years after several of their existing team saw their commission earnings increased by more than 41% following successful in-house training. Alan Cook our travel industry training specialist has many years sales training experience having worked at Thomas Cook and Page & Moy, now part of Travelsphere. He has run many successful training programmes and can even offer home based one to one coaching and training for your sales staff. We can be flexible in how we deliver travel industry telephone sales training so you and your team don’t have to be !

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Posted in benchmarking telesales teams, communication skills, customer handling, sales development training, Selling advice, telephone techniques, telesales, Telesales team assessment, Travel industry training | No Comments »

Travel industry sales training – improving call conversion rates

Tuesday, June 30th, 2009

Travel industry sales training is all about improving call conversion rates. We know, we work on this for a living. Or at least our travel industry specialist trainer Alan Cook does. Over 25 years experience in fact of helping travel industry companies improve sales conversion rates, getting more bums on seats.

Travel industry selling - is all about getting your customers here !

Travel industry selling - is all about getting your customers here !

Travel Counsellors Ltd are an award winning travel company having won the Queens Award for industry. They’ve also been on the Times/Virgin100 list of most successful (non-quoted) UK companies since Alan started working with them in 1999.

Initially they had 35 consultants, and fewer than 10 were achieving ratios of better than one booking per ten calls. Over a period of working with the company for 3 years the number of consultants had grown, over 30 were achieving conversion ratios of 1 booking every 5 calls, and a number of consultants were even achieving a 1:1 ratio!

If you want us to help you sell more holidays, breaks and leisure breaks, give us a call and we’ll be glad to do the same things for your travel business.

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Posted in benchmarking telesales teams, communication skills, sales development training, telephone techniques, telesales, Travel industry training | No Comments »