Posts Tagged ‘training for telemarketing’

The magic ingredient that will help you get on in life – ENTHUSIASM

Friday, June 25th, 2010

The magic ingredient that will help you get on in life is ENTHUSIASM and it’s close associate ENERGY.

I often sit there watching TV at night wondering what makes those who offer us advice on all manner of aspects of our life, celebrities. Is it that they’re the most highly qualified in their field? Not usually. Are they the brightest or most experienced? Again not necessarily. But what they all possess in common is enthusiasm for what they do and energy around doing it. This is especially true of the TV chefs. I always think people like Jamie Oliver and Rick Stein really love what they do. The cynic may say, well yes “if I was earning what they were earning, I could be enthusiastic too.” But of course it doesn’t happen that way round does it? You have to put the effort in first and loads of energy, then the rewards will come. Ok, that’s the moralising over!

Enthusiasm and energy are what will get you waht you want from life

Enthusiasm and energy are what will get you what you want from life

If you’re selling your business to others as a business owner or director or you’re employed in a sales position, it is really important – vital in fact that you’re communication  reflects this positive attitude and strong belief.

Those of you who have already been on one of courses and done the work on ‘Expression, Energy and Emphasis’ will know that you can tell 40+ things about a total stranger from the opening 6 words of a telephone conversation! Remember grey, red, pink & fluffy and the brown man ?!

The energy in your voice will say more about you than you will ever realise. Make it part of your power of attraction. Jamie does.

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Posted in Independent audit of telemarketing team, Selling advice, Telemarketing management, Telesales tips, communication skills, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Telephone techniques training course – 1 day

Thursday, March 11th, 2010

Telephone techniques course – 1 day course. We’re just putting the finishing touches to our latest one day course in telephone techniques for all business people who use the phone talking to customers.  This series of one day courses is being offered at venues across the Midlands including Leicester, Corby, Kettering, Wellingborough, Northampton, Loughborough, as well as Birmingham, Milton Keynes, Cambridge, St Ives, Coventry and Daventry. 

Raise your game and build better relationships with your customers

Raise your game and build better relationships with your customers

Whereas our ‘full fat’ 2 day courses are generally aimed at either Telesales OR customer service, this one day compact course is for all staff who deal with customers.

It covers all the basic things you need to be aware of when dealing with customers. In just one day you will cover ;

  • Listening skills
  • Questioning skills
  • Expression (how your voice tells the other person more about you than you will ever know.)
  • Mixed messages (why the message you send is not always the message they receive.)

Attending our course will increase your awareness of yours and your customers communication skills. This will enable you to build better empathy with your customers, thus ensuring better long-term trading relationships.

Better communications skills and telephone techniques leads to more sales and a greater customer experience. If you are interested in this compact telephone skills course in Birmingham, Daventry, Coventry, Leicester, Northampton, Kettering, Cambridge, St Ives, Solihull, Lichfield, Loughborough or anywhere across the East and West Midlands, drop us a line to info@tomarket.co.uk and we’ll send you more information.

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Posted in Forthcoming courses, communication skills, telephone techniques, telesales | No Comments »

Telesales and telemarketing training for contract cleaning companies

Friday, November 6th, 2009

Contract cleaning companies rely heavily on telesales and telemarketing, and To Market gets many training and development enquiries from this industry sector. Having an effective telesales or telemarketing team is important if you are trying to generate new leads and new business opportunities in contract cleaning.

Not all contract cleaners are as cheap to pay as this one !
Not all contract cleaners are as cheap to pay as this one !

Building a good database or list is fairly straightforward if you’re a contract cleaning company as most business of a certain profile will have a potential use for your services.

To Market training for contract cleaning companies usually starts with the onsite team audit where we will come and listen in to your team for 2 hours. At that point we can give you a report back on your team, and areas for improvement. The 2 day in-house telephone communication skills course is then tailored to address the areas for improvement.
In addition as one contract cleaning client said recently “the other good thing about training is that it signals to my team that their role is valued and that I’m serious about their targets too !”
Give us a call on 01858 461148 to discuss your current business situation and your development plans. Maybe we can help.

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Posted in Telemarketing management, benchmarking telesales teams, communication skills, contract cleaners, sales development training, telemarketing, telephone techniques | No Comments »

The 11 main telephone sales objections

Monday, October 26th, 2009

The 11 main telephone sales objections are here if you follow this link….http://ezinearticles.com/?The-11-Main-Objections-You-Face-on-the-Telephone&id=3115852

What are the major telephone sales objections you face ?
What are the major telephone sales objections you face ?

It is easy when working on the phone to think that the objections you face in your telesales or telemarketing role are unique. But of course most other people face the same objections in their role too. OK, the language may be a bit different but in essence it’s the same thing.

All you have to do is develop the script – the words to deal with these.
We are working on an audio product – a CD to help with some generic advice and we’d like you to help us put this list together. The more of you contribute ideas to this process the better our finished product will be, because it will more closely fit what real people find doing real telesales in the real world.
So e-mail us the top 5 objections you face on the phone to info@tomarket.co.uk and we’ll incorporate it into our work.

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Posted in Overcoming objections, Selling advice, Telemarketing management, communication skills, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Tailored customer service and telesales training

Thursday, January 22nd, 2009

To Market offers tailored customer service and telesales training to companies and organisations around the UK.

Tailored training for your customer service or telesales team

Tailored training for your customer service or telesales team

Our trainers have more years experience in specialist industry and commercial sectors than they care to remember. While we base our training around acknowledged good business practice, we have worked extensively in ; capital goods selling, automotive market, truck rental, fork lift truck industry, leasing, plastics manufacturing, packaging, board and paper, car dealerships, marketing agencies, educational products suppliers, health insurance, software developers, I.T. comms cos plus a host of others.

Our trainer Alan Cook has over 20 years experience working within the travel industry having worked as a trainer within Thomas Cook and Page & Moy in Leicester (now part of the Market Harborough based Travelsphere group.) He has worked with sales teams improving conversion rates and has worked with award winning travel companies.

The benefit to you of working with specialists is that we can learn about what you do and then show you how to benefit from industry best practice.

We run customer service and telephone sales courses at your offices anywhere in the UK, or at local venues across the Midlands including Leicester, Northampton, Derby, Nottingham, Coventry, Birmingham, Loughborough, Coalville, Kettering, Corby, Wellingborough, Oakham, Melton Mowbray, Milton Keynes, Cambridge, Peterborough, Stamford and wider parts of Leicestershire, Northamptonshire, Warwickshire, Derbyshire, Nottinghamshire and Cambridgeshire. Talk to us on 01858 461148  to discuss your ideas.

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Posted in Customer service management, Selling advice, Telemarketing management, communication skills, customer handling, customer services, sales development training, telemarketing, telephone techniques, telesales | No Comments »

Telephone skills training – new one day course

Monday, November 24th, 2008

The courses To Market runs for telephone skills training are normally 2 day and are highly interactive. There are customer service training couses, telesales and telemarketing training available on your premises. They are also run at central venues in the towns of Leicester, Cambridge, Kettering, Milton Keynes, Birmingham, Solihull, Peterborough, Nottingham and other parts of Lincolnshire, Leicestershire Northamptonshire and beyond.

However To Market www.tomarket.co.uk is looking at putting on some ‘basic’ one day courses. These would be held at different venues around the country including Manchester, Birmingham, Preston, Cambridgeshire, Warrington,Huddersfield, Plymouth, Oxford and Lincoln.

There will be 3 versions. One is telesales and telemarketing training for those of you responsible for outbound new business development work. The second is for reactive teams so it is customer service training. The third one day seminar on offer is more general telephone techniques so this is aimed at all people who deal with customers so this may include training for receptionists,sales teams,helpdesk personnel as well as many others. Do you think this would be of interest to you or your company.  If so let us know which town you’re in and your company details either via e-mail on the www.tomarket.co.uk website or by posting a thread on this message and To Market will let you course dates in your area�

 

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Posted in communication skills, customer services, telemarketing, telephone techniques, telesales | No Comments »