Posts Tagged ‘temporary telesales manager’

Get flexibility with a short term telesales manager for your team

Monday, January 11th, 2010

Get more flexibility with a short term telesales manager for your team. You may be looking to beef up your team with the appointment of a manager. Perhaps you could promote someone from within the team. Maybe they lack some of the experience in the short -term. Alternatively you could look to hire someone who is the finished article – but naturally they cost more. You do have a third option. You could hire in an outside manager for a short period of time – to help you set up the structures and management processes. That way you get the experience and expertise without the ongoing financial commitment.

You have a limited commitment, and it will keep their focus on results for you. Naturally if they don’t help you and your company produce better results quickly, you won’t be keeping them on, will you ?!

You have options too, in terms of the number of days per month you hire them for. Generally we suggest 4 or 5. You have no social costs (NI, sickness etc), and you’re not paying turning up money. In other words they are there to do a job and produce.

Hiring an interim telesales manager may give you better flexibility in 2010

Hiring an interim telesales manager may give you better flexibility in 2010

There are many things a quality telesales or telemarketing manager can help you with. You can agree with them how to set up systems of telesales management. This way once they’ve set them up, you can then administer them yourself without the large overhead. Have a look at our published article at ezine articles http://ezinearticles.com/?5-Top-Tips-For-Setting-Up-an-Effective-In-House-Telesales-Or-Telemarketing-Team&id=2114456 for some of the detail.

You can also pick their brains about other forms of marketing for your business.  Development of your website, and other ideas on how to build inbound marketing are also important. Additionally a good telesales or telemarketing manager will probably have some great contacts especially if they’ve been in a consultancy type of role before. If you want to discuss how this may work for you, contact us, and we can tell you more about our experiences in this field helping clients.

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Posted in benchmarking telesales teams, interim telesales manager, small business marketing, telemarketing, Telemarketing management, telesales, telesales team management | No Comments »

Don’t hire a new telesales manager yet !

Wednesday, December 2nd, 2009

Many companies are in the situation where they want to develop a more effective telesales or telemarketing team, but don’t necessarily want to commit to spending £40,000 a year that it would cost to secure a quality manager.

How to find a quality telesales manager for your team

How to find a quality telesales manager for your team

Furthermore the economy is fragile and so you want to maintain flexibility. A great and increasingly popular solution is to hire a quality telesales manager on a short term contract. And if you can negotiate a flexible and open agreement where you’re not even committed to them for as long as a year then so much the better !

By agreeing to take on someone with a track record in successful telephone team management you can improve your own systems and processes so that after they’re gone, you can run the systems yourselves. Often a team leader or supervisor can look after the team on a day to day basis and they might only be costing you £20,000 a year.

Our advice on beefing up the telesales management in your company is that you should expect a good telesales manager to help you with such varied issues as ;

  • Advice on your team’s callpots. Do you have enough names, too many, about right ?
  • A check on your database quality. The best sales team will struggle and get demotivated if they’re working poor quality leads.
  • Input into setting up some effective KPIs and management reporting systems. This gives you complete control then. Disciplinary procedures rely on evidence. Underperformers must know they’re underperforming.
  • Advice on how to set up and run easy incentives schemes
  • Help integrating incentives into company campaigns
  • Added value in terms of general marketing advice on things such as your website. Optimising it so that it brings in more visitors is straightforward, it just takes some time and dedication.

If the idea of hiring in an interim telesales or telemarketing manager is something that appeals to you, feel free to contact us on 01858 461148 for some tips and advice. Alternatively go to Associated Learning Systems site where you will find an audio CD on the topic of how to set up and manage an effective telephone team. Click through here http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=2

We have worked with companies in many areas including ; Leicester, Northampton, Market Harborough, Corby, Wellingborough, Kettering, Lutterworth, Cambridge, Daventry, Coventry, Rugby, Melton Mowbray, Uppingham, and Oakham

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, interim telesales manager, Marketing, owner managers directors, telemarketing, Telemarketing management, telesales, Telesales team assessment, telesales team management | No Comments »