Posts Tagged ‘telesales team motivation’

The magic ingredient that will help you get on in life – ENTHUSIASM

Friday, June 25th, 2010

The magic ingredient that will help you get on in life is ENTHUSIASM and it’s close associate ENERGY.

I often sit there watching TV at night wondering what makes those who offer us advice on all manner of aspects of our life, celebrities. Is it that they’re the most highly qualified in their field? Not usually. Are they the brightest or most experienced? Again not necessarily. But what they all possess in common is enthusiasm for what they do and energy around doing it. This is especially true of the TV chefs. I always think people like Jamie Oliver and Rick Stein really love what they do. The cynic may say, well yes “if I was earning what they were earning, I could be enthusiastic too.” But of course it doesn’t happen that way round does it? You have to put the effort in first and loads of energy, then the rewards will come. Ok, that’s the moralising over!

Enthusiasm and energy are what will get you waht you want from life

Enthusiasm and energy are what will get you what you want from life

If you’re selling your business to others as a business owner or director or you’re employed in a sales position, it is really important – vital in fact that you’re communication  reflects this positive attitude and strong belief.

Those of you who have already been on one of courses and done the work on ‘Expression, Energy and Emphasis’ will know that you can tell 40+ things about a total stranger from the opening 6 words of a telephone conversation! Remember grey, red, pink & fluffy and the brown man ?!

The energy in your voice will say more about you than you will ever realise. Make it part of your power of attraction. Jamie does.

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Posted in Independent audit of telemarketing team, Selling advice, Telemarketing management, Telesales tips, communication skills, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Create a dynamic atmosphere with your telesales team

Monday, December 21st, 2009

It’s really important you create a dynamic atmosphere within your telesales team. Winning teams look, sound and behave different to other teams. You may believe that the feeling of success and the buzz comes from the success itself. But there’s no reason why you shouldn’t encourage the team to produce this energy themselves. This is one common theme with team audits we carry out on teams – where we go and listen in to them for 2 hours while they talk to real customers and prospects on the telephone. http://www.tomarket.co.uk/teamaudits.php for more details of our team audits.

Motivate your telesales / telemarketing team - success brings success

Motivate your telesales / telemarketing team - success brings success

In one report for a Birmingham client in metal manufacturing we wrote “Consider working on some more ‘jazzy’ ideas for making it feel more like a sales office. We could work on this with the team collectively.”

Teams often have whiteboards in the office to record something, but it’s frequently not in real time. One car company we visited in September (2009) had a whiteboard divided up into sections with each persons name down the left. It was titled Targets 2008 ! and there were no numbers anywhere on the board ! Oh dear, oh dear, oh dear ! Instead use your whiteboard to monitor activity and give feedback to your team.

Having a series of KPIs (key performance indicators) is another important part of this. Every member of the team needs to know how they’re doing against what the company requires. Again in realtime, not just at the end of the month. How can a person be motivated if they don’t know how they’re doing ?

There are many more ideas about motivating your team through creating the right atmosphere, and if you think your team would benefit from some more structured working and an injection of energy, give us a call today on 01858 461148. We can kick some ideas around.

To Market runs team audits with companies across the company and we can agree the fee with you in advance. We work across the East and West Midlands including Birmingham, Lichfield, Solihull, Leicester, Northampton, Derby, Nottingham, Cambridge, Newmarket,Wellingborough, Kettering, Corby, Warwick, Leamington Spa, Huntingdon, St Ives as well as wide parts of Leicestershire, Northamptonshire, Cambridgeshire, and Suffolk.

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Posted in Independent audit of telemarketing team, Telemarketing management, Telesales team assessment, benchmarking telesales teams, owner managers directors, telesales team management | No Comments »

Commission or bonus and incentives for my telesales team ?

Thursday, November 26th, 2009

Commission or bonus and incentives for my telesales team ? What schemes should I motivate them with ? How much ? Should it be regular commission or one off bonuses ? What works best ? How much is all this going to cost me ? And what if I end up paying more for the same ?! How do I avoid this ?

Telesales commission and bonus schemes

Telesales commission and bonus schemes

These are some of the questions we get asked by clients frequently. 

Should I pay commission, bonus or run campaigns for my telesales or telemarketing team ?

Well why not do all 3? They all have their place and they can do different things for you.

“It’ll cost me too much” I hear you cry! Well that depends on how much you award in each category doesn’t it? After all if someone is successful, then you’re happy to pay them an amount up to the margin or profit they are making for you – right?

You want to encourage the top performers don’t you? And you don’t want them wandering off to another job – or worse still your opposition.

I believe elements of commission, bonus and campaigns all have their place in your remuneration system. They each do different things. Click here to find the full article http://ezinearticles.com/?Should-I-Pay-Commission,-Bonus-Or-Run-Campaigns-For-My-Telesales-Or-Telemarketing-Team?&id=2088836  we’ve had published at ezine articles.

And if you want to discuss a tailored system that would be right for your team, give us a call on 01858 461148 or simply e-mail us your question to info@tomarket.co.uk

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Posted in Commission schemes, Telemarketing management, telesales | No Comments »

Hiring top people is expensive – training them to be top people is more cost effective

Thursday, September 24th, 2009

Hiring top people is expensive – training them to be top people is more cost effective. I came across the following quote while rereading the One Minute Manager, a top business book from the 1980s. The advice is still as relevant now ……

“You really have three choices as a manager. First you can hire winners. They are hard to find and they cost money. Or second, if you can’t find a winner, you can hire someone with the potential to be a winner. Then you systematically train that person to become a winner. If you are not willing to do either of the first two (and I am continually amazed at the number of managers who won’t spend the money to hire a winner or take the time to train someone to become a winner), then there is only the third choice left – prayer.” From the One Minute Manager (Kenneth Blanchard & Spencer Johnson)   

The case for training is clear, develop the people you have and turn them into winners. Whether you have customer service, internal sales, telesales or telemarketing people, they must be motivated and trained to be the absolute best they can be. Not only will they be more successful for you, but they will also enjoy being successful and will be more motivated. You know it makes sense !

Training is cheaper than recruitment

Training is cheaper than recruitment

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Posted in Customer service management, Independent audit of telemarketing team, Telemarketing management, Telesales team assessment, communication skills, customer handling, customer services, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »