Posts Tagged ‘telesales skills’

Telesales & telemarketing masterclass – 12th & 13th December 2011

Wednesday, November 23rd, 2011

Our next 2 day telesales masterclass will run on 12th & 13th December 2011 in Coventry.

Telesales telemarketing training

Telephone sales masterclass - December 2011 East Midlands

Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities, for more value, more often. Business conditions are challenging for many organisations at the moment. Those who are best at converting the opportunities that are there, will prosper. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php

Course fees are £399 + VAT per delegate for the 2 day course, although there are discounts for 2 or more delegates attending from the same company.

This 2 day course is ideal for anyone in Coventry, Birmingham, Derby, Nottingham, Leicester, Cambridge, Peterborough, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley, Oakham, Warwick, Leamington Spa, Stratford on Avon as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands.

BOOK NOW for places on  12th - 13th December 2011 Telesales masterclass course.

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Posted in Cold calling, communication skills, Forthcoming courses, sales development training, Selling advice, telemarketing, Telemarketing management, telephone techniques, telesales, telesales team management | 2 Comments »

Telesales and a 30% rise in turnover for Cambridge company

Wednesday, September 16th, 2009

Telesales and a host of other good business initiatives has helped produce a 30% rise in turnover for a Cambridge based company since the beginning of the year.

To Market is pleased to have worked with a Cambridge company in training and development for their telesales team at the beginning of 2009. An intensive 2 day course for the 8 people they have in telesales in their Cambridge office has produced some fantastic results. In a business to business market sector that has seen market falls of 8% year on year, this company has produced increased turnover of just under 30% in the same period.

Cambridge telesales and telemarketing training

Cambridge telesales and telemarketing training

Training work on benefits selling, overcoming objections, dealing with gatekeepers and telephone techniques training has helped the team maximise sales opportunities. Additionally the introduction of new KPIs key performance indicators and a stronger focus on telesales activity has seen contacts and dial rates increase 37% for the team as a whole.

As the market picks up, success awaits those companies who invest in their teams to make sure they are the absolute best they can be. Fortune favours the brave. Bespoke tailored training available for business to business organisations in areas such as Birmingham, Coventry, Leicester, Northampton, Kettering, Wellingborough, Corby, Daventry, Grantham, Stamford, Newark, Cambridge, Newmarket, Derby, Nottingham, and Peterborough as well as wider parts of Leicestershire, Northamptonshire and Cambridgeshire. Talk to us, we’ll explain how.

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Posted in business growth, communication skills, Getting past gatekeepers, Overcoming objections, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Telesales telemarketing and customer service training – London

Monday, August 17th, 2009

Telesales, telemarketing, and customer service training from To Market is available for London based companies : onsite at your premises.

 

So for you no travel costs, no venue hire and no on-costs. We now have 4 days per month allocated to running telephone skills training for you in London. If you are based in London and have a 0207 or 0208 telephone number you qualify for these 2 day courses : we offer 2 versions of our communications skills course.

 

Customer service telephone skills training for your contact centre, call centre or customer service team is available. It covers such vital skills as listening, how to use your voice to display interest, and questioning skills to establish what they really want. Also how to understand the power of the 80% of your communication that either makes the customer warm to you, or alternatively puts them off ! It’s all good stuff.

 

We do of course also cover such topics as how to calm difficult and demanding people and how to ensure you offer exceptional customer service. It’s all about exceeding customer expectations.

 

The alternative course is for business development and so covers outbound telesales, telemarketing and internal sales calls.

 

The bells and whistles training package also gets you a series of training audio CDs on customer service that you can use after the customer service training programme is complete.

 

If you’re a London based company who wants sharper skills when dealing with customers on the phone, contact us, we can help with quality customer service and telesales training. Last year, one of our clients won a Sunday Times award for the best customer service in their sector. Who knows, next year it could be you !

Telesales & customer service training - London

Telesales & customer service training - London

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Posted in communication skills, customer handling, customer services, Forthcoming courses, London, sales development training, Selling advice, Telemarketing management, telephone techniques | No Comments »