Posts Tagged ‘telesales motivation’

The magic ingredient that will help you get on in life – ENTHUSIASM

Friday, June 25th, 2010

The magic ingredient that will help you get on in life is ENTHUSIASM and it’s close associate ENERGY.

I often sit there watching TV at night wondering what makes those who offer us advice on all manner of aspects of our life, celebrities. Is it that they’re the most highly qualified in their field? Not usually. Are they the brightest or most experienced? Again not necessarily. But what they all possess in common is enthusiasm for what they do and energy around doing it. This is especially true of the TV chefs. I always think people like Jamie Oliver and Rick Stein really love what they do. The cynic may say, well yes “if I was earning what they were earning, I could be enthusiastic too.” But of course it doesn’t happen that way round does it? You have to put the effort in first and loads of energy, then the rewards will come. Ok, that’s the moralising over!

Enthusiasm and energy are what will get you waht you want from life

Enthusiasm and energy are what will get you what you want from life

If you’re selling your business to others as a business owner or director or you’re employed in a sales position, it is really important – vital in fact that you’re communication  reflects this positive attitude and strong belief.

Those of you who have already been on one of courses and done the work on ‘Expression, Energy and Emphasis’ will know that you can tell 40+ things about a total stranger from the opening 6 words of a telephone conversation! Remember grey, red, pink & fluffy and the brown man ?!

The energy in your voice will say more about you than you will ever realise. Make it part of your power of attraction. Jamie does.

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Posted in communication skills, Independent audit of telemarketing team, sales development training, Selling advice, telemarketing, Telemarketing management, telephone techniques, telesales, telesales team management, Telesales tips | No Comments »

Create a dynamic atmosphere with your telesales team

Monday, December 21st, 2009

It’s really important you create a dynamic atmosphere within your telesales team. Winning teams look, sound and behave different to other teams. You may believe that the feeling of success and the buzz comes from the success itself. But there’s no reason why you shouldn’t encourage the team to produce this energy themselves. This is one common theme with team audits we carry out on teams – where we go and listen in to them for 2 hours while they talk to real customers and prospects on the telephone. http://www.tomarket.co.uk/teamaudits.php for more details of our team audits.

Motivate your telesales / telemarketing team - success brings success

Motivate your telesales / telemarketing team - success brings success

In one report for a Birmingham client in metal manufacturing we wrote “Consider working on some more ‘jazzy’ ideas for making it feel more like a sales office. We could work on this with the team collectively.”

Teams often have whiteboards in the office to record something, but it’s frequently not in real time. One car company we visited in September (2009) had a whiteboard divided up into sections with each persons name down the left. It was titled Targets 2008 ! and there were no numbers anywhere on the board ! Oh dear, oh dear, oh dear ! Instead use your whiteboard to monitor activity and give feedback to your team.

Having a series of KPIs (key performance indicators) is another important part of this. Every member of the team needs to know how they’re doing against what the company requires. Again in realtime, not just at the end of the month. How can a person be motivated if they don’t know how they’re doing ?

There are many more ideas about motivating your team through creating the right atmosphere, and if you think your team would benefit from some more structured working and an injection of energy, give us a call today on 01858 461148. We can kick some ideas around.

To Market runs team audits with companies across the company and we can agree the fee with you in advance. We work across the East and West Midlands including Birmingham, Lichfield, Solihull, Leicester, Northampton, Derby, Nottingham, Cambridge, Newmarket,Wellingborough, Kettering, Corby, Warwick, Leamington Spa, Huntingdon, St Ives as well as wide parts of Leicestershire, Northamptonshire, Cambridgeshire, and Suffolk.

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, owner managers directors, Telemarketing management, Telesales team assessment, telesales team management | No Comments »

5 top tips for setting up your own in-house telesales team

Monday, November 23rd, 2009

5 top tips for setting up your own in-house telesales team. We have worked with many organisations over the years, and been asked our opinions on many aspects related to setting up and then running an effective in-house telemarketing or telesales team.

Setting up an effective telesales team can be easy using a template

Setting up an effective telesales team can be easy using a template

It can be difficult distilling them down to just 5, but we know how much you like lists – so we’ve picked these 5 ;

  1. Have some form of targets. Otherwise how can you (and equally importantly them) measure success ?
  2. Get their results up on a wall board. This has many benefits for them and you.
  3. Check the quality of the leads they are working. Quality in, definitely means quality out. For instance if you are a packaging industry company and you have a list of post offices, and bakers shops, the most successful sales person in the world will struggle.
  4. Set aside some time to talk to members of your team regularly. It will yield enormous benefits.
  5. Keep developing ideas to motivate your team. Telesales and telemarketing is a fast moving environment. Your ability to keep them motivated and enthusisatic will give better service levels to your customers and better results.

To read this article in full click here http://ezinearticles.com/?5-Top-Tips-For-Setting-Up-an-Effective-In-House-Telesales-Or-Telemarketing-Team&id=2114456

We have many ideas on team motivation, so if you want to get some external help and ideas contact us info@tomarket.co.uk. Finally we have a CD which explains how to make the setting up and running of your own in-house team as smooth as possible. Follow the link here to the audio CD which is just £34.99 + VAT. http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=2

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Posted in telemarketing, Telemarketing management, telesales, Telesales team assessment, telesales team management | No Comments »