Posts Tagged ‘telesales masterclass’

Telesales & telemarketing masterclass – 12th & 13th December 2011

Wednesday, November 23rd, 2011

Our next 2 day telesales masterclass will run on 12th & 13th December 2011 in Coventry.

Telesales telemarketing training

Telephone sales masterclass - December 2011 East Midlands

Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities, for more value, more often. Business conditions are challenging for many organisations at the moment. Those who are best at converting the opportunities that are there, will prosper. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php

Course fees are £399 + VAT per delegate for the 2 day course, although there are discounts for 2 or more delegates attending from the same company.

This 2 day course is ideal for anyone in Coventry, Birmingham, Derby, Nottingham, Leicester, Cambridge, Peterborough, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley, Oakham, Warwick, Leamington Spa, Stratford on Avon as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands.

BOOK NOW for places on  12th - 13th December 2011 Telesales masterclass course.

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Posted in Cold calling, communication skills, Forthcoming courses, sales development training, Selling advice, telemarketing, Telemarketing management, telephone techniques, telesales, telesales team management | 2 Comments »

Telesales masterclass – 14th & 15th December 2010

Tuesday, November 9th, 2010

Our final 2 day telesales masterclass will run on 14th & 15th December 2010 in Northamptonshire or Leicestershire.

telesales training - 2 day Masterclass - Leicestershire / Northamptonshire

telesales training - 2 day Masterclass - Leicestershire / Northamptonshire

We’ve chosen these dates as clients tell us things often get a bit quieter just before Christmas and as a result it is a better time for training.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities that come your way on the phone. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php 

This 2 day course is ideal for anyone in Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Peterborough, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley, Oakham, Warwick, Leamington Spa, Stratford on Avon as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. BOOK NOW for places on  14th - 15th December 2010 course.

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Posted in Cold calling, communication skills, Forthcoming courses, Overcoming objections, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Telesales training course – Corby 22nd January 2009

Tuesday, January 13th, 2009

You have an opportunity to join us for a one day telesales course in Corby on 22nd January.

We have been commissioned to run a course by a Northamptonshire training company on that day. Some of the delegates will be theirs, but we have 2 places available at the moment.

This course is highly suitable for any telesales or telemarketing people, especially if you’re based in Northampton, Corby, Kettering, Wellingborough, Peterborough, Leicestershire or Northamptonshire. You can e-mail us at info@tomarket.co.uk for more course details, but the course will cover ;   

·         Discussion on the key things that work and don’t work in verbal communication (and how all these things are mostly based around just 2 key principles !)

 

·         The true impact of Expression, Energy and Emphasis. How just the opening 6 words of a call can tell you 40 + things about a stranger (you can’t even see !)

 

·         Questioning skills. To understand what different types of questions there are, how to know when to use them, and how to structure a good sales call around good questioning techniques. We also demonstrate how it makes people like you more too !

 

·         Understanding the sales process so as to be able to navigate your way through an effective call. How to know what to do, when. This will cover ;

 

o        How to open a telesales call (and how it’s different to face to face sales.)

o        Identifying customer needs

o        Use of quality questions to unearth the right information and build rapport

o        Dealing with different types of customer

o        How to wrap up a sales call

 

·         How to organise your telephone sales activity (to get the most out of your time)

 

·         Who to prioritise to get the best chance of success

 

·         Getting past gatekeepers. Understanding that it is all part of the game

 

·         Opening lines to use to create interest

 

·         Ways of dealing with the dreaded ‘price objection’

 

·         How to sell on things other than price

 

The fee for this course is just £199 + VAT per delegate. In return we will feed you, give you warm drinks, a set of notes and a host of useful and motivational ideas and new techniques to try !

 

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Posted in communication skills, telemarketing, telephone techniques, telesales | No Comments »

Structuring a powerful sales call opening

Saturday, November 29th, 2008

Needless to say starting your outbound sales call with a good strong opening is particularly important. Because of course if the opening doesn’t grab their attention, then you won’t get past first base, and all the other wonderful things you want to tell them will be wasted !

So do I recommend starting with a powerful series of benefit statements ? Well ‘No,’ probably not in most instances. People like to be communicated with in a respectful, clear way. So make your call crystal clear.

You should start with 3 things in the first sentence. You say ;

  1. Your name
  2. Your organisations name
  3. The reason for your call

This allows the other person to be clear about the context for your call, and they’ll start to evaluate their responses. Be honest and open at the start and you will get more from the other person. This is one of the parts of the 2 day telesales course that we run. You can download a full course schedule by following this link http://www.tomarket.co.uk/course-schedules.php but the opening of the sales call is an important part of your ‘script’ so work hard to get it right.

And of course preparing the reason why  you’re calling also makes sure that you know why you’re making this call !

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Posted in communication skills, telemarketing, telephone techniques, telesales | No Comments »