Posts Tagged ‘telesales manager’

Telemarketing Telesales Customer Service managers training – 24th & 25th November 2010

Wednesday, October 13th, 2010

Telemarketing Telesales Customer Service managers training – 24th & 25th November 2010.

To Market is running our final telephone team management course for 2010 in late November. This course is designed specifically to suit the needs of team leaders, supervisors and first line managers of telephone teams : telesales, telemarketing and customer service.

Telephone team manager training

Telephone team manager training

You don’t need us to tell you that managing a phone team can be demanding yet rewarding. This 2 day masterclass course covers all the major topics that telephone team managers need including ; Time management, motivating a telephone based team, praise and reprimand, coaching, target setting and language to lead.

Plus of course you’ll spend 2 brilliant days working with other people who have a similar job to you.

Contact us today info@tomarket.co.uk or by phone on 01858 461148 if this course is for you, and you want to register your interest.

Previous delegates have attended this course from many industries and from many towns and cities across the Midlands including Birmingham, Cambridge, Peterborough, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth, Lichfield, Leamington Spa, Warwick, Stratford on Avon and all parts of Leicestershire and Northamptonshire.

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Posted in Customer service management, Forthcoming courses, Telemarketing management, telesales team management | No Comments »

Interim or fixed contract telesales or telemarketing manager

Tuesday, October 6th, 2009

Interested in hiring an interim or fixed contract telesales or telemarketing manager ?

This can make great sense if you want to improve the effectiveness and running of your team, but don’t want to commit £40,000 – £60,000 that it would cost to hire a good manager.

Hire an interim telephone team manager - save thousands

Hire an interim telephone team manager - save thousands

A good alternative is to interview some candidates who may want to do the job for you for a fixed number of days per month. Although their daily rate would be higher than a ‘normal’ employee, nevertheless their time on site with you would be focused and should be strongly accountable. Our advice is to set up an agreement with them that is for 12 months or so (however long you see the job lasting) but with the right of notice set to a month. That way it will keep your interim telemarketing or telesales manager on their toes with a strong eye on making sure they deliver for you.

Taking on a short-term contract or fixed term interim telemarketing or telesales manager is an ideal way of staying flexible while still investing in your team to make sure they have good process and the skills in place to capitalise on the opportunities coming out of recession.

Great way of developng your team in Leicester, Northampton, Kettering, Corby, Loughborough, Coalville, Market Harborough, Lutterworth, Coventry, Rugby, Birmingham, Solihull, Lichfield, Derby, Nottingham, Mansfield, Cambridge, Peterborough, St Ives and wider parts of Leicestershire, Northamptonshire, Derbyshire, Suffolk, Cambridgeshire, and Lincolnshire.

It has worked successfully in many industries such as automotive, electronics, industrial, commercial, print, packaging, paper processors, waste management, materials handling, marketing agency, IT consultancy as well as many more.

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, telemarketing, Telemarketing management, Telesales team assessment, telesales team management | No Comments »

Interim telesales or telemarketing manager – Cambridge

Wednesday, September 23rd, 2009

Interim telesales or telemarketing manager – Cambridge. This is currently one of the fastest growing sectors of recruitment, because hiring an interim gives you the flexibility to hire in the expertise you need for a short to medium period of time without the long term financial commitment. The economy is continuing to change rapidly at the moment and businesses need to keep flexible. Salaries is the single biggest element of cost so limiting these fixed costs makes good economic sense. 

Help with the management of your team - without the fixed costs

Help with the management of your team - without the fixed costs

You have a telesales or telemarketing team at the moment and you want to develop them quickly to capitalise on any upturn in the market. But hiring in an interim for a set number of days per month gives you the strong focus you need, without you having to pay them ‘turning up money.’

Interim or temporary or short term contract telesales or telemarketing managers can be highly effective solutions for Cambridge in any business to business or industrial environment such as packaging, healthcare, industrial, electronics, automotive components and accessories, mobility products, marketing agencies, IT consultancy, print, plastics, building and construction suppliers.

If you feel your Cambridge team lacks focus and the right set up, process and organisation, talk to us on 01858 461148. We may be able to help.

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, telemarketing, Telemarketing management, telesales, Telesales team assessment, telesales team management | No Comments »