Posts Tagged ‘telesales courses’

Telesales masterclass – Leicester / Northampton 26th – 27th July 2010

Friday, March 5th, 2010

Telesales masterclass – Leicestershire / Northamptonshire 26th – 27th July 2010.  Dates for the next open course for telesales and telemarketing personnel now set.

2 days to help you be better !

2 days to help you be better !

Our course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities that come your way on the phone. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php 

This 2 day course is ideal for anyone in Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley and Oakham as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. Leicestershire 26th - 27th July 2010.

Tags: , , , , , ,
Posted in Forthcoming courses, Overcoming objections, Selling advice, communication skills, sales development training, telemarketing, telephone techniques | 1 Comment »

Get your travel consultants up to £40K

Wednesday, November 11th, 2009

Get your travel consultants up to earnings of £40K per year.   It is a great idea as it means you will be making more money through increased sales of holidays, cruises, tours etc.

In May 2006, Destinology an upmarket travel company based in the North-West of England commissioned the services of our travel sales training specialist Alan Cook to improve the sales call conversion ratios of their 30 or so in-house consultants.  The company management told the sales team that, within a few years … “Consultants would see themselves earning in excess of £40k per year”. Understandably there was some initial scepticism to this boast, especially since the travel industry rarely sees consultant’s income pass the £20k mark let alone £40k!!!

Holiday sales training - give your team more !

Holiday sales training - give your team more !

After three years of group sessions and one-to-one coaching, Alan was delighted to hear that, as of the end of October (the statistical end of their sales year) a number of the consultants had indeed enjoyed incomes in excess of £40k the highest of which exceeded £43k!

Offering your team a viable but motivating commission scheme combined with slightly above average salaries will keep you ahead of your competition – producing a winning team and keeping the best sales agents from going and working for your competitors. It makes sense doesn’t it ?!

Tags: , , , , ,
Posted in Telesales team assessment, Travel industry training, benchmarking telesales teams, communication skills, sales development training, telephone techniques, telesales | No Comments »

Telesales and telemarketing training for contract cleaning companies

Friday, November 6th, 2009

Contract cleaning companies rely heavily on telesales and telemarketing, and To Market gets many training and development enquiries from this industry sector. Having an effective telesales or telemarketing team is important if you are trying to generate new leads and new business opportunities in contract cleaning.

Not all contract cleaners are as cheap to pay as this one !
Not all contract cleaners are as cheap to pay as this one !

Building a good database or list is fairly straightforward if you’re a contract cleaning company as most business of a certain profile will have a potential use for your services.

To Market training for contract cleaning companies usually starts with the onsite team audit where we will come and listen in to your team for 2 hours. At that point we can give you a report back on your team, and areas for improvement. The 2 day in-house telephone communication skills course is then tailored to address the areas for improvement.
In addition as one contract cleaning client said recently “the other good thing about training is that it signals to my team that their role is valued and that I’m serious about their targets too !”
Give us a call on 01858 461148 to discuss your current business situation and your development plans. Maybe we can help.

Tags: , , , , , , ,
Posted in Telemarketing management, benchmarking telesales teams, communication skills, contract cleaners, sales development training, telemarketing, telephone techniques | No Comments »

Telesales and telemarketing training UK – Leicester, Northampton, Cambridge, Birmingham

Tuesday, February 24th, 2009

To Market runs telesales and telemarketing training courses in the UK and we frequently train in Leicester, Northampton, Coventry, Cambridge and Birmingham.

 

Andrew Seaward of To Market explains in sales training for telesales teams that the elevator speech is where you explain what your organisation offers in the time it takes to ride in an elevator or lift (as we call it.) It is really important to hone this so that it is clear and concise. We all naturally have a short attention span and will mentally ‘glaze over’ within a minute or so.

 

At To Market we help businesses deal more effectively with their customers over the phone. That’s it. If you want to know more we also explain that we offer telesales and telemarketing training courses to business all around the UK, especially in the Midlands covering Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands.

 

Telesales and telemarketing is at the forefront of identifying new business, and ensuring business growth. Make sure your team is at the top of their game. To Market training for telesales and telemarketing includes closing the sale, overcoming objections, handling objections, getting past the gatekeeper and buying signals. So make sure you invest in the most important part of your business- the front end – your telesales or telemarketing team. To Market telesales training courses will help you achieve this. Click here to find out more http://www.tomarket.co.uk/training.php

 

So wherever you are in the UK, especially the Midlands, Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands, we look forward to speaking to you.

Tags: , , , , , , , ,
Posted in Field sales training, Getting past gatekeepers, Overcoming objections, Selling advice, communication skills, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Structuring a powerful sales call opening

Saturday, November 29th, 2008

Needless to say starting your outbound sales call with a good strong opening is particularly important. Because of course if the opening doesn’t grab their attention, then you won’t get past first base, and all the other wonderful things you want to tell them will be wasted !

So do I recommend starting with a powerful series of benefit statements ? Well ‘No,’ probably not in most instances. People like to be communicated with in a respectful, clear way. So make your call crystal clear.

You should start with 3 things in the first sentence. You say ;

  1. Your name
  2. Your organisations name
  3. The reason for your call

This allows the other person to be clear about the context for your call, and they’ll start to evaluate their responses. Be honest and open at the start and you will get more from the other person. This is one of the parts of the 2 day telesales course that we run. You can download a full course schedule by following this link http://www.tomarket.co.uk/course-schedules.php but the opening of the sales call is an important part of your ’script’ so work hard to get it right.

And of course preparing the reason why  you’re calling also makes sure that you know why you’re making this call !

Tags: , , , , ,
Posted in communication skills, telemarketing, telephone techniques, telesales | No Comments »

Telesales training courses at your premises in East Midlands, Leicester, Northampton, Coventry, Birmingham, Peterborough

Monday, November 24th, 2008

Telesales training courses can be run in-house at your premises. We also run a range of open telesales courses around the Midlands : in Leicester, Northampton, Coventry, Birmingham, Peterborough, Cambridge, Nottingham, Derby plus other sites in Leicestershire, Northamptonshire, West Midlands, Nottinghamshire, Derbyshire, Milton Keynes, East Midlands

Our telesales training courses and training programmes are designed to help you sell more on the telephone by getting round the gatekeeper, objection handling plus we cover buying signals, closing the sale, getting the deal. We run strongly interactive courses to help questioning skills and questioning techniques, how to direct the conversation plus understanding the impact of the human voice as well as listening skills, and telephone professionalism. Full details are available at the To Market website.

The training company is telesales and telemarketing training specialists and is headed by Andrew Seaward who has more than 20 years experience within customer service and telesales team development. He is supported by Alan Cook who is a training specialist in the travel industry having worked
in telephone skills training for many travel agents over the years.

Tags: , , , , , ,
Posted in Field sales training, Getting past gatekeepers, Independent audit of telemarketing team, Overcoming objections, Telesales team assessment, benchmarking telesales teams, telemarketing, telephone techniques, telesales, telesales team management | No Comments »