<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>To Market Blog &#187; telephone team management</title>
	<atom:link href="http://www.tomarket.co.uk/blog/tag/telephone-team-management/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
	<lastBuildDate>Mon, 06 Feb 2012 10:27:15 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Your key responsibilities as a telesales or customer service team manager</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/your-key-responsibilities-as-a-telesales-or-customer-service-team-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/your-key-responsibilities-as-a-telesales-or-customer-service-team-manager/#comments</comments>
		<pubDate>Fri, 01 Apr 2011 16:47:45 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking customer service teams]]></category>
		<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[interim phone team management]]></category>
		<category><![CDATA[telemarketing team management]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=561</guid>
		<description><![CDATA[Some top tips for telephone team managers : telesales, telemarketing, customer service. Learn from the wisdom and experience of others]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/your-key-responsibilities-as-a-telesales-or-customer-service-team-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to be an effective phone team manager &#8211; some free tips</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/how-to-be-an-effective-phone-team-manager-some-free-tips/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/how-to-be-an-effective-phone-team-manager-some-free-tips/#comments</comments>
		<pubDate>Mon, 01 Nov 2010 06:46:28 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[customer service team leader]]></category>
		<category><![CDATA[telemarketing supervisor]]></category>
		<category><![CDATA[telephone team management]]></category>
		<category><![CDATA[telesales supervisor]]></category>
		<category><![CDATA[tips on telesales management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=555</guid>
		<description><![CDATA[How to be an effective phone team manager - some free tips. Great ideas came out of a recent course we ran for a team of telephone team managers in Birmingham.  We run courses for telesales, telemarketing, customer service and internal sales team managers, supervisors and team leaders and we enjoy seeing buckletloads of good ideas coming out. Here are some top tips - some great advice from the participants.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/how-to-be-an-effective-phone-team-manager-some-free-tips/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Hire an interim to support your new telesales manager</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/hire-an-interim-to-support-your-new-telesales-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/hire-an-interim-to-support-your-new-telesales-manager/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 17:43:09 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[fixed term telemarketing management]]></category>
		<category><![CDATA[interim telemarketing manager]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=319</guid>
		<description><![CDATA[If you have a junior or newly promoted telesales or telemarketing team leader, supervisor or manager, they may need some short-term support in setting up the key business systems that will help them with the ongoing managment of the team. We can help with this. KPIs, commission schemes, checking database quality. You name it, we've spent many years doing it !]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/hire-an-interim-to-support-your-new-telesales-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Get advice on why not to hire a new telesales manager</title>
		<link>http://www.tomarket.co.uk/blog/telemarketing/get-advice-on-why-not-to-hire-a-new-telesales-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telemarketing/get-advice-on-why-not-to-hire-a-new-telesales-manager/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 06:42:15 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[fixed term telemarketing management]]></category>
		<category><![CDATA[interim phone team management]]></category>
		<category><![CDATA[part time telesales management]]></category>
		<category><![CDATA[telemarketing team management]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=317</guid>
		<description><![CDATA[Advice on why not to hire a new telesales manager. If you're currently looking to build up the telesales or telemarketing function in your company, you may be looking at recruiting a new telesales manager. Alternatively you may be looking to recruit one who has left. However there is a flexible alternative.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telemarketing/get-advice-on-why-not-to-hire-a-new-telesales-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is the difference between commission and bonus ?</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/what-is-the-difference-between-commission-and-bonus/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/what-is-the-difference-between-commission-and-bonus/#comments</comments>
		<pubDate>Tue, 08 Dec 2009 09:55:35 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Commission schemes]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=272</guid>
		<description><![CDATA[What is the difference between commission and bonus ? A question we frequently get asked by clients. Not only what is the difference, but equally importantly, "do we need both of them ?" and "how can we use them both to motivate our team in different ways ?"]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/what-is-the-difference-between-commission-and-bonus/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t hire a new telesales manager yet !</title>
		<link>http://www.tomarket.co.uk/blog/telesales/dont-hire-a-new-telesales-manager-yet/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/dont-hire-a-new-telesales-manager-yet/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 10:26:04 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[fixed term telemarketing management]]></category>
		<category><![CDATA[short term telesales manager]]></category>
		<category><![CDATA[telemarketing interim manager]]></category>
		<category><![CDATA[telephone team management]]></category>
		<category><![CDATA[temporary telesales manager]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=302</guid>
		<description><![CDATA[Don't hire a new telesales manager yet ! A more cost effective solution may be to hire in a quality team manager for a fixed or variable amount of time. Save yourself the overhead and avoid committing to a large salary to land a quality telesales manager who will help you develop your team. Then job done, they move on, you stop paying.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/dont-hire-a-new-telesales-manager-yet/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 top tips for setting up your own in-house telesales team</title>
		<link>http://www.tomarket.co.uk/blog/telesales/5-top-tips-for-setting-up-your-own-in-house-telesales-team/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/5-top-tips-for-setting-up-your-own-in-house-telesales-team/#comments</comments>
		<pubDate>Mon, 23 Nov 2009 13:44:42 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[managing a telephone team]]></category>
		<category><![CDATA[motivating a telesales team]]></category>
		<category><![CDATA[telephone team management]]></category>
		<category><![CDATA[telesales motivation]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=279</guid>
		<description><![CDATA[5 top tips for setting up your own in-house telesales team.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/5-top-tips-for-setting-up-your-own-in-house-telesales-team/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do you really need a full time telesales manager ?</title>
		<link>http://www.tomarket.co.uk/blog/telesales/do-you-really-need-a-full-time-telesales-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/do-you-really-need-a-full-time-telesales-manager/#comments</comments>
		<pubDate>Sun, 03 May 2009 21:02:23 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[fixed term telemarketing management]]></category>
		<category><![CDATA[interim phone team management]]></category>
		<category><![CDATA[part time telesales management]]></category>
		<category><![CDATA[short term contract telesales manager]]></category>
		<category><![CDATA[telemarketing team management]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=311</guid>
		<description><![CDATA[Do you really need a full time telesales manager ? As an alternative have you considered hiring an interim telemarketing or telesales manager on a short term contract ? This offers many advantages.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/do-you-really-need-a-full-time-telesales-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

