Posts Tagged ‘telephone selling’

Telesales masterclass – 14th & 15th December 2010

Tuesday, November 9th, 2010

Our final 2 day telesales masterclass will run on 14th & 15th December 2010 in Northamptonshire or Leicestershire.

telesales training - 2 day Masterclass - Leicestershire / Northamptonshire

telesales training - 2 day Masterclass - Leicestershire / Northamptonshire

We’ve chosen these dates as clients tell us things often get a bit quieter just before Christmas and as a result it is a better time for training.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities that come your way on the phone. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php 

This 2 day course is ideal for anyone in Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Peterborough, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley, Oakham, Warwick, Leamington Spa, Stratford on Avon as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. BOOK NOW for places on  14th - 15th December 2010 course.

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Posted in Cold calling, communication skills, Forthcoming courses, Overcoming objections, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Telesales masterclass – Leicester / Northampton 26th – 27th July 2010

Friday, March 5th, 2010

Telesales masterclass – Leicestershire / Northamptonshire 26th – 27th July 2010.  Dates for the next open course for telesales and telemarketing personnel now set.

2 days to help you be better !

2 days to help you be better !

Our course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities that come your way on the phone. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php 

This 2 day course is ideal for anyone in Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley and Oakham as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. Leicestershire 26th - 27th July 2010.

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Posted in communication skills, Forthcoming courses, Overcoming objections, sales development training, Selling advice, telemarketing, telephone techniques | 1 Comment »

How to deal with – I’m happy with my current supplier

Friday, November 20th, 2009

How to deal with – “I’m happy with my current supplier.” This is one of the most common objections you face in any form of selling. As a result it is worth building some ‘script’ in your head at least to help you combat it.

After all, if you can make 10% difference to your success in handling this objection, think what difference this would make to your sales results.

Happy with my current supplier - how to deal with that old chestnut

Happy with my current supplier - how to deal with that old chestnut

There are many things you can do and say to deal with such objections. Follow this link to the full article we’ve written on ezine   http://ezinearticles.com/?Objection-Handling—Im-Happy-With-My-Current-Supplier-Thanks&id=3289726

It is also worth spending a little time with your colleagues brainstorming some ideas. Combining your ideas in this way builds synergy, creates team spirit and helps everyone. One of our clients has recently started doing this every Monday morning and is already seeing more positive results and a better team atmosphere.

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Posted in Field sales training, Overcoming objections, sales development training, Selling advice, telemarketing, telephone techniques, telesales, Telesales tips | No Comments »

Telesales and telemarketing training UK – Leicester, Northampton, Cambridge, Birmingham

Tuesday, February 24th, 2009

To Market runs telesales and telemarketing training courses in the UK and we frequently train in Leicester, Northampton, Coventry, Cambridge and Birmingham.

 

Andrew Seaward of To Market explains in sales training for telesales teams that the elevator speech is where you explain what your organisation offers in the time it takes to ride in an elevator or lift (as we call it.) It is really important to hone this so that it is clear and concise. We all naturally have a short attention span and will mentally ‘glaze over’ within a minute or so.

 

At To Market we help businesses deal more effectively with their customers over the phone. That’s it. If you want to know more we also explain that we offer telesales and telemarketing training courses to business all around the UK, especially in the Midlands covering Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands.

 

Telesales and telemarketing is at the forefront of identifying new business, and ensuring business growth. Make sure your team is at the top of their game. To Market training for telesales and telemarketing includes closing the sale, overcoming objections, handling objections, getting past the gatekeeper and buying signals. So make sure you invest in the most important part of your business- the front end – your telesales or telemarketing team. To Market telesales training courses will help you achieve this. Click here to find out more http://www.tomarket.co.uk/training.php

 

So wherever you are in the UK, especially the Midlands, Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands, we look forward to speaking to you.

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Posted in communication skills, Field sales training, Getting past gatekeepers, Overcoming objections, Selling advice, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Don’t apologise for your sales call !

Friday, December 12th, 2008

When making an outbound call, don’t appear submissive by apologising in any way about your call.

I was carrying out a team audit with a company earlier this week in Birmingham, and I noticed that on one call one of the telesales team opened by saying “thanks for taking the call. I will be brief.” Whilst this is very polite, and respectful, nevertheless it does undermine the value of the sales call.  We all need to be be proud of the fact that we’re salespeople, and what we are attempting to do adds value to the customer’s business. And we must believe that !

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Posted in communication skills, telemarketing, telephone techniques, telesales | No Comments »