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		<title>Keep telesales language and suggestions positive</title>
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		<pubDate>Fri, 08 Jan 2010 14:38:54 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
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		<category><![CDATA[advice for free on telephone selling]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
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		<category><![CDATA[increasing telephone sales results]]></category>
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		<description><![CDATA[Use positive language and positive imagery when talking to prospects and customers. Don't make sales calls sound apologetic, or that you feel the customer is doing you a big favour. They're not !]]></description>
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		<title>Customer Service training UK – Leicester, Northampton, Cambridge, Birmingham</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-training-uk-%e2%80%93-leicester-northampton-cambridge-birmingham/</link>
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		<pubDate>Fri, 24 Oct 2008 09:11:41 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[how to be good at telemarketing]]></category>
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		<description><![CDATA[Customer Service training - elevator speech. Customer Service training courses in Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands.]]></description>
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