Posts Tagged ‘Telephone behaviour’

Telesales masterclass – 14th & 15th December 2010

Tuesday, November 9th, 2010

Our final 2 day telesales masterclass will run on 14th & 15th December 2010 in Northamptonshire or Leicestershire.

telesales training - 2 day Masterclass - Leicestershire / Northamptonshire

telesales training - 2 day Masterclass - Leicestershire / Northamptonshire

We’ve chosen these dates as clients tell us things often get a bit quieter just before Christmas and as a result it is a better time for training.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities that come your way on the phone. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php 

This 2 day course is ideal for anyone in Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Peterborough, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley, Oakham, Warwick, Leamington Spa, Stratford on Avon as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. BOOK NOW for places on  14th - 15th December 2010 course.

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Posted in Cold calling, communication skills, Forthcoming courses, Overcoming objections, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Tailored customer service and telesales training

Thursday, January 22nd, 2009

To Market offers tailored customer service and telesales training to companies and organisations around the UK.

Tailored training for your customer service or telesales team

Tailored training for your customer service or telesales team

Our trainers have more years experience in specialist industry and commercial sectors than they care to remember. While we base our training around acknowledged good business practice, we have worked extensively in ; capital goods selling, automotive market, truck rental, fork lift truck industry, leasing, plastics manufacturing, packaging, board and paper, car dealerships, marketing agencies, educational products suppliers, health insurance, software developers, I.T. comms cos plus a host of others.

Our trainer Alan Cook has over 20 years experience working within the travel industry having worked as a trainer within Thomas Cook and Page & Moy in Leicester (now part of the Market Harborough based Travelsphere group.) He has worked with sales teams improving conversion rates and has worked with award winning travel companies.

The benefit to you of working with specialists is that we can learn about what you do and then show you how to benefit from industry best practice.

We run customer service and telephone sales courses at your offices anywhere in the UK, or at local venues across the Midlands including Leicester, Northampton, Derby, Nottingham, Coventry, Birmingham, Loughborough, Coalville, Kettering, Corby, Wellingborough, Oakham, Melton Mowbray, Milton Keynes, Cambridge, Peterborough, Stamford and wider parts of Leicestershire, Northamptonshire, Warwickshire, Derbyshire, Nottinghamshire and Cambridgeshire. Talk to us on 01858 461148  to discuss your ideas.

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Posted in communication skills, customer handling, Customer service management, customer services, sales development training, Selling advice, telemarketing, Telemarketing management, telephone techniques, telesales | No Comments »

Smile – if you want your customers to bother with you !

Saturday, April 26th, 2008

This one is a great piece of common sense advice for customer service agents and for call centre training. Sonia Brookes came on a course in Burton on Trent recently and sent this story in.

 ”Recently I had a lady call me from a market research company. I have worked in market research, so I usually give them my time. However in this instance I refused, based on the fact listening to her monotone voice was a little short of depressing. The moral of the story is always smile whilst your talking to a customer and it reflects in your voice.”

This is one of the key things we discuss early on our training courses for telesales, telemarketing and customer service teams. Remember the grey voice ?! (an exercise those of you have attended the course will no doubt remember.) This is so important that in this instance it prevented the caller even getting past first base ! Dreadful ! There is an audio CD that covers this subject on the Associated Learning Systems website. Check it out http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=20 For just £16.99 you will hear about the fundamentals of communication. This person obviously hadn’t !

 

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Posted in communication skills, customer services | No Comments »

Positive attitude – develop one !

Friday, April 25th, 2008

It’s really important to have a positive attitude in your dealings with your customers. In customer service training this is one of the most important points that comes out of our training. So if the customer service personnel think it’s key – it’s key !

 

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Posted in customer services | No Comments »