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	<title>To Market Blog &#187; telemarketing</title>
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	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Customer profiling &#8211; finding customers in difficult economic times</title>
		<link>http://www.tomarket.co.uk/blog/telesales/customer-profiling-finding-customers-in-difficult-economic-times/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/customer-profiling-finding-customers-in-difficult-economic-times/#comments</comments>
		<pubDate>Wed, 08 Jul 2009 12:38:19 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[business growth ideas]]></category>
		<category><![CDATA[customer profiling]]></category>
		<category><![CDATA[marketing top tips]]></category>
		<category><![CDATA[new account development]]></category>
		<category><![CDATA[sales advice]]></category>
		<category><![CDATA[sales techniques]]></category>
		<category><![CDATA[small business growth]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=60</guid>
		<description><![CDATA[The importance of customer profiling is key as finding customers in difficult economic times can be challenging. profile other companies who are similar. If for instance you have a couple of key customers or clients in plastic packaging or fine chemicals distribution or the public sector such as councils, it may be that companies in this sector are spending at the moment, and/or doing well.


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		<title>Smile &#8211; if you want your customers to bother with you !</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/smile-if-you-want-your-customers-to-bother-with-you/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/smile-if-you-want-your-customers-to-bother-with-you/#comments</comments>
		<pubDate>Sat, 26 Apr 2008 17:05:56 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telephone behaviour]]></category>
		<category><![CDATA[telephone techniques]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=9</guid>
		<description><![CDATA[Recently I had a lady call me from a market research company. I have worked in market research, so I usually give them my time. However in this instance I refused, based on the fact listening to her monotone voice was a little short of depressing. The moral of the story is always smile whilst your talking to a customer and it reflects in your voice.]]></description>
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		<title>Identifying needs</title>
		<link>http://www.tomarket.co.uk/blog/telesales/identifying-needs/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/identifying-needs/#comments</comments>
		<pubDate>Tue, 22 Apr 2008 17:28:44 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[telesales]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=6</guid>
		<description><![CDATA[Free advice and tips on identifying needs with customers on the telephone]]></description>
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		<title>Remember to call back</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/remember-to-call-back/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/remember-to-call-back/#comments</comments>
		<pubDate>Tue, 22 Apr 2008 14:52:10 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telephone skills]]></category>
		<category><![CDATA[telephone techniques]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=4</guid>
		<description><![CDATA[If you&#8217;ve promised to call back at a specific time, do so. They will be impressed with your professionalism. Customer Services Training Courses run by To Market]]></description>
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		<title>Customers like to say yes</title>
		<link>http://www.tomarket.co.uk/blog/telesales/second-post/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/second-post/#comments</comments>
		<pubDate>Mon, 21 Apr 2008 16:27:58 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[telesales]]></category>
		<category><![CDATA[increasing sales]]></category>
		<category><![CDATA[telemarketing]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=3</guid>
		<description><![CDATA[Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.]]></description>
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