Posts Tagged ‘telemarketing skills’

Telesales masterclass – 20th & 21st February 2012 – Leicester Northampton

Thursday, January 19th, 2012

Telesales masterclass for telesales and telemarketing. Our next 2 day telesales masterclass will run on 20th & 21st  February 2012 at a venue in Leicestershire or Northamptonshire.

Telesales masterclass - February 2012

Telesales masterclass - 20th & 21st February 2012

The course will cover all the key elements of telephone techniques and communication skills, and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, and questioning skills – what the different questions are, when to use them and how to structure a powerful telephone sales call around good questioning. Add into that an introduction to the 2 stage process for directing the conversation, and a couple of hours on how to structure powerful telesales and telemarketing calls and you have the basic tools to make sure you convert more opportunities, for more value, more often.

Business conditions are challenging for many organisations at the moment. Those who are best at converting the opportunities that are there, will prosper. Contact us for more details on 01858 461148. You can download a copy of a telesales course schedule directly from the site http://www.tomarket.co.uk/course-schedules.php

Course fees are £399 + VAT per delegate for the 2 day course, although there are discounts for 2 or more delegates attending from the same company.

This 2 day course is ideal for telesales and telemarketing personnel in Leicester, Northampton, Coventry, Birmingham, Derby, Nottingham, Cambridge, Peterborough, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley, Oakham, Warwick, Leamington Spa, Stratford on Avon as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands.

BOOK NOW for places on 20th - 21st February 2012 Telesales masterclass course. Get your sales year off to a promising start.

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Posted in Cold calling, communication skills, Forthcoming courses, Internal sales, Overcoming objections, sales development training, telemarketing, Telemarketing management, telephone techniques, telesales, Telesales tips | No Comments »

Telesales training Coventry – testimonials

Friday, November 19th, 2010

Telesales training Coventry – testimonials. Read about what some of the delegates on our courses have to say about the interactive 2 day telephone selling courses we run. We ran a telesales telephone techniques course recently for a Coventry based company in the I.T. services industry. They supply hardware, software and support packages. We had a lively couple of days and they made some interesting comments …..

Brad thought “practising sales conversations on the tape recorder was helpful.”
Andy wrote “Very good course, & very well presented, didn’t lose concentration once!”  He’d like our follow up work on “overcoming blocks and objections.”
Elizabeth noted “I feel this course has helped me understand a bit better, what and how I should be doing my sales job.” 
Jason said “..you were friendly and personable”
Telephone sales course Coventry
Telephone sales course Coventry
We’re looking forward to working with these guys again. If you are in Coventry and are interested in some ideas for how you can advance and develop your customer service, telephone sales, internal sales or telemarketing team give us a call. We’ll come to you, you supply us with the coffee and we can talk through some ideas. E-mail us at info@tomarket.co.uk
I.T. industry sales and customer service training run in Leicester, Coventry, Northampton, Birmingham, Derby, Nottingham, Cambridge and Peterborough.

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Posted in Cold calling, communication skills, sales development training, telemarketing, Telemarketing management, telephone techniques, telesales, Telesales tips | No Comments »

Befriend the gatekeeper – it’s the only way !

Friday, March 26th, 2010

Befriend the gatekeeper – it’s the only way ! Honestly, it is !

Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and this is a hot topic when we discuss telesales or telemarketing training with clients. However it is important to remember a few truths.

Befriending gatekeepers - get them onside

Befriending gatekeepers - get them onside

First the gatekeeper has all the power. They decide whether they are going to put you through or not. So why take them on ? No point.

And like anyone else they will respond better to people they warm to. Be friendly and human with them. This doesn’t mean talking about lots of random “I’m trying to be your best friend” type of stuff either.

Use words like help, advise, suggest as this subtley shows that you respect their position. “I know Phil Smith is busy, but can you RECOMMEND the best time to get hold of him ?” You may be surprised how many times these types of approaches work.

Always be polite and respectful, and it will get you more of what you want.

If you speak to the gatekeeper a lot, then it is fine to develop a more social relationship – ask them about their holiday etc, but never do this if it may be considered to be inappropriate.

Getting past the gatekeeper is one of the hot topics at the moment on telesales and telemarketing courses, and so we are looking to include this in a series of short, sharp training sessions we will be running, monthly 2 hour open course training over a 12 month period. These will be offered to businesses across Birmingham, Solihull, Lichfield, Coventry, Derby, Nottingham, Mansfield, Leicester, Coalville, Loughborough, London, Northampton, Milton Keynes, Grantham, Stamford, Peterborough, Cambridge, Newmarket, Bury St Edmunds, Warwick, Leamington Spa, Stratford, Kettering, Wellingborough, Corby, Market Harborough,  as well as wider parts of Leicestershire, Northamptonshire, Warwickshire, the East Midlands and West Midlands.

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Posted in communication skills, Getting past gatekeepers, Overcoming objections, sales development training, Selling advice, telemarketing, telephone techniques, telesales, Telesales tips | No Comments »

Tailored customer service and telesales training

Thursday, January 22nd, 2009

To Market offers tailored customer service and telesales training to companies and organisations around the UK.

Tailored training for your customer service or telesales team

Tailored training for your customer service or telesales team

Our trainers have more years experience in specialist industry and commercial sectors than they care to remember. While we base our training around acknowledged good business practice, we have worked extensively in ; capital goods selling, automotive market, truck rental, fork lift truck industry, leasing, plastics manufacturing, packaging, board and paper, car dealerships, marketing agencies, educational products suppliers, health insurance, software developers, I.T. comms cos plus a host of others.

Our trainer Alan Cook has over 20 years experience working within the travel industry having worked as a trainer within Thomas Cook and Page & Moy in Leicester (now part of the Market Harborough based Travelsphere group.) He has worked with sales teams improving conversion rates and has worked with award winning travel companies.

The benefit to you of working with specialists is that we can learn about what you do and then show you how to benefit from industry best practice.

We run customer service and telephone sales courses at your offices anywhere in the UK, or at local venues across the Midlands including Leicester, Northampton, Derby, Nottingham, Coventry, Birmingham, Loughborough, Coalville, Kettering, Corby, Wellingborough, Oakham, Melton Mowbray, Milton Keynes, Cambridge, Peterborough, Stamford and wider parts of Leicestershire, Northamptonshire, Warwickshire, Derbyshire, Nottinghamshire and Cambridgeshire. Talk to us on 01858 461148  to discuss your ideas.

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Posted in communication skills, customer handling, Customer service management, customer services, sales development training, Selling advice, telemarketing, Telemarketing management, telephone techniques, telesales | No Comments »

Advice on getting past the gatekeeper

Monday, December 1st, 2008

We’ve already got some advice posted in the tips section but if you’ve got here from the blog, here are some tips for getting around the gatekeeper (bane of our lives !)

If you can’t get hold of the person you need to speak to, try calling them at one end of the day or the other when the receptionist is unlikely to be there. Before 9 and after 5 are always good times. Second always store direct dial numbers when they’re given to you or you hear them on voice mails. The same goes for mobile numbers. Another tip is to try another person – such as someone in their department and ask them some questions. They’ll often be able to tell you the main things you want to know.

This is one of the subjects we often end up discussing in our telesales training courses, and the telesales tip on getting past the gatekeeper relating to storing mobile numbers comes from a recent telesales training course in Birmingham West Midlands. 

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Posted in communication skills, telemarketing, telephone techniques, telesales | No Comments »