Posts Tagged ‘telemarketing seminars’

Selling in the recession

Wednesday, January 28th, 2009

Now is the time to ramp up your sales and marketing activity.

While it may seem the time to cut back and reduce cost, this is true in most areas – but with sales and marketing it is even more important to maintain and step up contact with customers.

Customers are in the stronger bargaining position at the moment and how will they decide who to spend their hard earned with ? The company who is nice to them and makes it easy to buy from.

And this needn’t cost lots either. There is a good chance that you have sales people in your organisation, and they are ideally placed to make some of this effort. Now is the time to spend more time in the office, park up the car and get on the phone, or send out some letters, or brainstorm some ideas between you on ways of repackaging and offering your products and services.

Our colleagues over at the Ideal Marketing Company in Leicestershire and Northamptonshire specialise in helping small to medium sized businesses develop great marketing ideas that work and either cost little or nothing at all. Follow this link www.idealmarketingcompany.co.uk to find out more about their PR and low cost marketing seminars that cover Leicester, Northampton, Kettering, Corby, Wellingborough and beyond !

We encourage some creative thinking too. We will be running a range of small scale marketing workshops and seminars soon covering telephone selling, how to develop better relationships over the phone, and customer service over the phone. Drop us a brief e-mail to info@tomarket.co.uk if you’d like us to make you aware of these events when the dates and venues are announced. They will cover Oxford, Banbury, Cambridge, Birmingham, Solihull, Leicester, Northampton, Nottingham, Milton Keynes, Peterborough and St. Ives

Spelling is important – really !

Thursday, December 11th, 2008

As you may notice from the To Market website, we carry out team audits for clients, where we will sit and observe their team for a couple of hours while they make live calls. http://www.tomarket.co.uk/teamaudits.php

One thing that comes up frequently is the quality of spelling. Now you could argue that it makes no real difference when the information stays in your in-house database. However information such as company names, and addresses will normally be used for mail merging and so any input error will be transferred on to the front of your highly expensive brochure, exotic flyer or simple letter. And just consider the impact if you’ve spelt their name wrong ! 

One client we worked with recently on telesales training in Birmingham couldn’t understand why whenever they did geographic searches on town name the numbers of available records that came up were small. But we have 10,000 live records they cried ! On closer inspection they were horrified to discover that the problem was their team’s awful spelling. Towns like Gloucester, Norwich, Leicester, and even Milton Keynes seemed to pose challenges.  

So spend a little time checking the quality of the infomation in your database. It is well worth it in the long run. Remember the old computing adage “garbage in, garbage out.”