Posts Tagged ‘telemarketing manager’

Telemarketing Telesales Customer Service managers training – 24th & 25th November 2010

Wednesday, October 13th, 2010

Telemarketing Telesales Customer Service managers training – 24th & 25th November 2010.

To Market is running our final telephone team management course for 2010 in late November. This course is designed specifically to suit the needs of team leaders, supervisors and first line managers of telephone teams : telesales, telemarketing and customer service.

Telephone team manager training

Telephone team manager training

You don’t need us to tell you that managing a phone team can be demanding yet rewarding. This 2 day masterclass course covers all the major topics that telephone team managers need including ; Time management, motivating a telephone based team, praise and reprimand, coaching, target setting and language to lead.

Plus of course you’ll spend 2 brilliant days working with other people who have a similar job to you.

Contact us today info@tomarket.co.uk or by phone on 01858 461148 if this course is for you, and you want to register your interest.

Previous delegates have attended this course from many industries and from many towns and cities across the Midlands including Birmingham, Cambridge, Peterborough, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth, Lichfield, Leamington Spa, Warwick, Stratford on Avon and all parts of Leicestershire and Northamptonshire.

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Posted in Customer service management, Forthcoming courses, Telemarketing management, telesales team management | No Comments »

Get flexibility with a short term telesales manager for your team

Monday, January 11th, 2010

Get more flexibility with a short term telesales manager for your team. You may be looking to beef up your team with the appointment of a manager. Perhaps you could promote someone from within the team. Maybe they lack some of the experience in the short -term. Alternatively you could look to hire someone who is the finished article – but naturally they cost more. You do have a third option. You could hire in an outside manager for a short period of time – to help you set up the structures and management processes. That way you get the experience and expertise without the ongoing financial commitment.

You have a limited commitment, and it will keep their focus on results for you. Naturally if they don’t help you and your company produce better results quickly, you won’t be keeping them on, will you ?!

You have options too, in terms of the number of days per month you hire them for. Generally we suggest 4 or 5. You have no social costs (NI, sickness etc), and you’re not paying turning up money. In other words they are there to do a job and produce.

Hiring an interim telesales manager may give you better flexibility in 2010

Hiring an interim telesales manager may give you better flexibility in 2010

There are many things a quality telesales or telemarketing manager can help you with. You can agree with them how to set up systems of telesales management. This way once they’ve set them up, you can then administer them yourself without the large overhead. Have a look at our published article at ezine articles http://ezinearticles.com/?5-Top-Tips-For-Setting-Up-an-Effective-In-House-Telesales-Or-Telemarketing-Team&id=2114456 for some of the detail.

You can also pick their brains about other forms of marketing for your business.  Development of your website, and other ideas on how to build inbound marketing are also important. Additionally a good telesales or telemarketing manager will probably have some great contacts especially if they’ve been in a consultancy type of role before. If you want to discuss how this may work for you, contact us, and we can tell you more about our experiences in this field helping clients.

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Posted in benchmarking telesales teams, interim telesales manager, small business marketing, telemarketing, Telemarketing management, telesales, telesales team management | No Comments »

Interim or fixed contract telesales or telemarketing manager

Tuesday, October 6th, 2009

Interested in hiring an interim or fixed contract telesales or telemarketing manager ?

This can make great sense if you want to improve the effectiveness and running of your team, but don’t want to commit £40,000 – £60,000 that it would cost to hire a good manager.

Hire an interim telephone team manager - save thousands

Hire an interim telephone team manager - save thousands

A good alternative is to interview some candidates who may want to do the job for you for a fixed number of days per month. Although their daily rate would be higher than a ‘normal’ employee, nevertheless their time on site with you would be focused and should be strongly accountable. Our advice is to set up an agreement with them that is for 12 months or so (however long you see the job lasting) but with the right of notice set to a month. That way it will keep your interim telemarketing or telesales manager on their toes with a strong eye on making sure they deliver for you.

Taking on a short-term contract or fixed term interim telemarketing or telesales manager is an ideal way of staying flexible while still investing in your team to make sure they have good process and the skills in place to capitalise on the opportunities coming out of recession.

Great way of developng your team in Leicester, Northampton, Kettering, Corby, Loughborough, Coalville, Market Harborough, Lutterworth, Coventry, Rugby, Birmingham, Solihull, Lichfield, Derby, Nottingham, Mansfield, Cambridge, Peterborough, St Ives and wider parts of Leicestershire, Northamptonshire, Derbyshire, Suffolk, Cambridgeshire, and Lincolnshire.

It has worked successfully in many industries such as automotive, electronics, industrial, commercial, print, packaging, paper processors, waste management, materials handling, marketing agency, IT consultancy as well as many more.

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, telemarketing, Telemarketing management, Telesales team assessment, telesales team management | No Comments »