Posts Tagged ‘sales training travel’

Specialised travel industry training

Tuesday, December 22nd, 2009

Specialised travel industry training. Yes we can ! The value of sales training is arguably stronger now than it has been for a long while. As we know, the failure of some travel companies recently has been well documented, and travel companies are having to fight hard to get customers’ travel money. Those that invest in their sales teams and their companies will come out stronger. Sometimes winners get acknowledged with awards too !

Travel industry sales training is all about getting more of your customers here

Travel industry sales training is all about getting more of your customers here

Earlier this month (9th Dec) leading UK organisation Complete Cruise Solutions held their annual awards for the UK travel industry on-board the Queen Victoria in Southampton Docks. Cruise1st – the Salford based and wholly owned subsidiary of Royal Caribbean Cruises, gained three individual awards. Their sales results for the year won them the Western Region awards for Most Improved Sales for Cunard, P&O and Princess Cruises”. Gareth Evison, Product Manager for Cruise1st was delighted to accept the awards on behalf of the company and attributed their success to (amongst many things) the sales training the company had been receiving these past twelve months from our specialist travel trainer Alan Cook. If you are involved in travel, whether it is travel agency, or as a cruise operator or a tour company or you are in the leisure industry, give us a call. And who knows next year it may be you accepting accolades and awards. Would be nice wouldn’t it ?

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, telesales, Telesales team assessment, telesales team management, Travel industry training | No Comments »

One to one travel industry sales training trebles conversion

Sunday, October 4th, 2009

The benefit of one to one sales training for teams in travel is that you can have bespoke and highly tailored training according to what each of your travel consultants needs. Our specialist travel trainer Alan Cook based in Leicestershire has worked with many travel, tour operators, travel agencies, holiday companies and cruise companies over the years.

Travel sales training will get more of your customers here

Travel sales training will get more of your customers here

 

Alan has worked with Salford based Cruise1st, a subsidiary of Royal Caribbean Cruises, for the last year to help develop the call handling and selling skills of their telephone consultants.

A programme of tailored training has seen several consultants achieve their best figures to date. One consultant identified that, following her regular one-to-one training sessions, she now has much more control over her attitude and behaviour toward customers! In the past she held the misguided view that call handling in a call centre is all about speed and urgency and a desire to end the call as soon as possible ! She now recognises the value of building a relationship with callers. While she takes far less calls each day now, her conversion ratio has nearly tripled; better still she enjoys her work more!!

Alan also joined the senior team on a four-day conference aboard Independence of the Seas. The trip, early in September, sailed to Cork in Southern Ireland and Alan’s conference presentations were made to representatives of several of the leading cruise companies. If you are interested in how we can help you increase the sales output of your travel sales team, give us a call on 01858 461148. Or simply e-mail us at info@tomarket.co.uk

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Posted in benchmarking telesales teams, communication skills, sales development training, Selling advice, telephone techniques, telesales, Telesales team assessment, telesales team management, Travel industry training | No Comments »

Travel industry one to one training for homeworkers

Monday, May 4th, 2009

 One of the challenges facing those of you with home working teams is that management easily loses day-to-day coaching and motivating opportunities.

one to one training for homeworkers - to sell more holidays !

one to one training for homeworkers - to sell more holidays !

We have a specialist travel consultant trainer Alan Cook who has spent many years working with travel industry operators to overcome these challenges.

Travel Counsellors, a Bolton based Travel Company and the only travel organisation to win the prestigious Queens Award for Enterprise, came up with a solution when they engaged Alan Cook to travel the country visiting consultants in their own homes and delivering 2-3 hour, one-to-one coaching sessions. The result is that many of the consultants saw their call conversion ratios improve from an average figure of 1 in 10 to a more successful 1 in 5 with several consultants achieving even better results.

If you think you can handle a doubling in your bookings give us a call on 01858 461148 and maybe we can help you achieve similar increases !

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Posted in benchmarking telesales teams, communication skills, sales development training, Selling advice, telephone techniques, telesales, Travel industry training | No Comments »

Travel City Direct – training helped retail arm

Wednesday, February 4th, 2009

With the ‘crash’ of Excel Airways last year, the travel industry lost one of it most successful tour operating retailers – Travel City Direct. Ironically at the time the parent company collapsed, the travel retailing arm was enjoying another successful year.

Travel consultant sales training can help you take off !

Travel consultant sales training can help you take off !

The Blackpool call centre manager Ian Moore, attributed much of the success to the call conversion training delivered by our travel sales training specialist Alan Cook. When first involved with the consultants the conversion ratio was a little over one booking every 13 calls. After structured classroom and one-to-one sessions, that ratio came down to a booking every 9/10 calls which in turn contributed in excess of a £3 million increase to the ‘bottom-line’ figures.

If you are ready to handle an uplift in your sales business, give us a call and we’ll send our top man to meet you, have a chat and talk about how we can help you increase your sales figures. If you want to of course !!

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Posted in benchmarking telesales teams, communication skills, sales development training, telephone techniques, telesales, Telesales team assessment, telesales team management, Travel industry training | No Comments »