Posts Tagged ‘Northamptonshire’

Experienced telesales or telemarketing manager in your company for a fraction of the usual cost

Monday, September 14th, 2009

There is a way to get an experienced telesales or telemarketing manager in your company for a fraction of the usual cost.

Many companies are facing a current situation where they want to provide strong leadership and telesales or telemarketing management for their team, but without wanting to commit to spending the £50,000 to £60,000 that it would normally cost.

Get your team to the next level with some interim management

Get your team to the next level with some interim management

An alternative is to hire somebody on a freelance basis to do an agreed number of days per month for you. Say you set up an agreement with someone to do 5 days per month. The required investment will be less than half what it would cost to employ someone.

You may additionally get around the need for a lengthy contract and so if your business changes shape or your needs change, you can wind up the agreement. Alternatively you can also use the exercise as a great test bed for trying out a potential telesales or telemarketing manager. Also your freelance manager should be able to help you spec up what you need. No company car, or pension or healthcare either so  you have access to quality management and leadership at a fraction of the normal fee.

Many organisations are talking to us at the moment about such an arrangement as it gives much more flexibility and a lack of heavy investment and cost at a time when business conditions are volatile.

Consider the idea of an interim manager for your team. They can help set up or develop KPIs for your team, can help with benefits selling, objection handling and even sales call structure. It could be the best thing to help train, develop and build a telesales or telemarketing team whether you are in Leicester, Northampton, Kettering, Corby, Wellingborough, Cambridge, Peterborough, Birmingham, Coventry, Derby or Nottingham or anywhere across Leicestershire, Northamptonshire, or the East or West Midlands.

Free and partially funded marketing training is now available for you – Cambridge,Newmarket,Suffolk,Bury St Edmunds,East of England

Thursday, March 19th, 2009

Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in the East of England, so this will help you in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England.

 

We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.

 

At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.

 

Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.

This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England.  So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.

Free and partially funded marketing training is now available for you – Leicester, Northampton, Derby, Nottingham

Tuesday, March 17th, 2009

Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire, Derbyshire and the East Midlands.

 

We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.

 

At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.

 

Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.

 

This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Leicester, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire and Derbyshire and the East Midlands. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.

Customer Service masterclass – 28th & 29th September – Leicester,Northampton,Kettering,Coventry,Corby

Tuesday, March 3rd, 2009

Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire so ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.

Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.

To register interest in this course, just e-mail us info@tomarket.co.uk and we’ll send you details back to include the training programme plus fees. Then if you’re interested we can reserve you a place while you make your decision.

2 days of customer service telephone skills training in Market Harborough aimed at customer service agents or people in contact centre or customer care in Leicester, Northampton, Kettering, Corby, Milton Keynes, Wellingborough, Coventry as well as wider parts of Leicestershire and Northamptonshire.

Telesales training masterclass – 9th & 10th September 2009 – Leicester, Northampton, Coventry

Wednesday, February 25th, 2009

Telesales masterclass on 9th & 10th September – so straight after the school holidays ! This course is ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire.

This 2 day telesales and telemarketing training course is for anyone who wants to be selling more on the phone, and covers a range of selling techniques, telephone selling, and closing the sale. The telesales course will be a lively, fun 2 days helping you adopt new communication skills techniques.

We will be covering how to open a sales call, telephone techniques plus communication topics such as questioning skills, identifying needs, probing, dealing with objections, selling benefits.

You can e-mail us for more details including course schedule and fees at info@tomarket.co.uk. If required you can reserve a place at no obligation and then let us know if you want to book. This course will be run by Andrew Seaward – Senior Trainer at To Market

Telesales training course – Corby 22nd January 2009

Tuesday, January 13th, 2009

You have an opportunity to join us for a one day telesales course in Corby on 22nd January.

We have been commissioned to run a course by a Northamptonshire training company on that day. Some of the delegates will be theirs, but we have 2 places available at the moment.

This course is highly suitable for any telesales or telemarketing people, especially if you’re based in Northampton, Corby, Kettering, Wellingborough, Peterborough, Leicestershire or Northamptonshire. You can e-mail us at info@tomarket.co.uk for more course details, but the course will cover ;   

·         Discussion on the key things that work and don’t work in verbal communication (and how all these things are mostly based around just 2 key principles !)

 

·         The true impact of Expression, Energy and Emphasis. How just the opening 6 words of a call can tell you 40 + things about a stranger (you can’t even see !)

 

·         Questioning skills. To understand what different types of questions there are, how to know when to use them, and how to structure a good sales call around good questioning techniques. We also demonstrate how it makes people like you more too !

 

·         Understanding the sales process so as to be able to navigate your way through an effective call. How to know what to do, when. This will cover ;

 

o        How to open a telesales call (and how it’s different to face to face sales.)

o        Identifying customer needs

o        Use of quality questions to unearth the right information and build rapport

o        Dealing with different types of customer

o        How to wrap up a sales call

 

·         How to organise your telephone sales activity (to get the most out of your time)

 

·         Who to prioritise to get the best chance of success

 

·         Getting past gatekeepers. Understanding that it is all part of the game

 

·         Opening lines to use to create interest

 

·         Ways of dealing with the dreaded ‘price objection’

 

·         How to sell on things other than price

 

The fee for this course is just £199 + VAT per delegate. In return we will feed you, give you warm drinks, a set of notes and a host of useful and motivational ideas and new techniques to try !

 

Advice on getting past the gatekeeper

Monday, December 1st, 2008

We’ve already got some advice posted in the tips section but if you’ve got here from the blog, here are some tips for getting around the gatekeeper (bane of our lives !)

If you can’t get hold of the person you need to speak to, try calling them at one end of the day or the other when the receptionist is unlikely to be there. Before 9 and after 5 are always good times. Second always store direct dial numbers when they’re given to you or you hear them on voice mails. The same goes for mobile numbers. Another tip is to try another person – such as someone in their department and ask them some questions. They’ll often be able to tell you the main things you want to know.

This is one of the subjects we often end up discussing in our telesales training courses, and the telesales tip on getting past the gatekeeper relating to storing mobile numbers comes from a recent telesales training course in Birmingham West Midlands.