Posts Tagged ‘northampton’
Monday, November 16th, 2009
As we’re all aware at the moment, times are challenging. There are fewer customers about, and many of those that are have cut their spending. A number of people we’ve spoken to are keen to find ways to sharpen their selling, and improve their sales effectiveness on the phone, but have limited budgets to invest in full scale training.
So we’re planning on running a free seminar in late January 2010 for directors, senior managers and small company owners where we will offer some key tips and suggestions for making more effective use of the phone in developing sales relationships with customers. The initial seminar or free telesales workshop will be held in the East Midlands – likely to be in Leicestershire or Northamptonshire (possibly Leicester, Kettering, Northampton, or Corby).
At this stage we’re interested in knowing who would like to attend this event. Numbers are likely to be limited to 20 or so. So if you’d be interested in registering your interest for this event – just send us an e-mail to info@tomarket.co.uk and we’ll then send you the full details once we get nearer to the event.
Also, depending on how the initial event goes, we may look to run them at other venues in Birmingham, Cambridge, Milton Keynes, Warrington, Lincoln, Solihull, Lichfield and South Yorkshire. So if these venues would suit you better, please let us know via e-mail.
Tags: advice for free on telephone selling, corby, coventry, daventry, free, free advice on telephone selling, free telephone selling workshop, Free telesales seminar, kettering, leicester, northampton, telesales top tips for free, Wellingborough
Posted in benchmarking telesales teams, communication skills, Forthcoming courses, Free training, owner managers directors, sales development training, seminar, telemarketing, Telemarketing management, telephone techniques, telesales, Telesales team assessment, telesales team management, Telesales tips | No Comments »
Thursday, September 24th, 2009
Hiring top people is expensive – training them to be top people is more cost effective. I came across the following quote while rereading the One Minute Manager, a top business book from the 1980s. The advice is still as relevant now ……
“You really have three choices as a manager. First you can hire winners. They are hard to find and they cost money. Or second, if you can’t find a winner, you can hire someone with the potential to be a winner. Then you systematically train that person to become a winner. If you are not willing to do either of the first two (and I am continually amazed at the number of managers who won’t spend the money to hire a winner or take the time to train someone to become a winner), then there is only the third choice left – prayer.” From the One Minute Manager (Kenneth Blanchard & Spencer Johnson)
The case for training is clear, develop the people you have and turn them into winners. Whether you have customer service, internal sales, telesales or telemarketing people, they must be motivated and trained to be the absolute best they can be. Not only will they be more successful for you, but they will also enjoy being successful and will be more motivated. You know it makes sense !
Training is cheaper than recruitment
Tags: customer service training, effective training, leicester, management, northampton, telemarketing training, telephone techniques, telesales team motivation, telesales training
Posted in communication skills, customer handling, Customer service management, customer services, Independent audit of telemarketing team, sales development training, telemarketing, Telemarketing management, telephone techniques, telesales, Telesales team assessment, telesales team management | No Comments »
Wednesday, September 16th, 2009
Telesales and a host of other good business initiatives has helped produce a 30% rise in turnover for a Cambridge based company since the beginning of the year.
To Market is pleased to have worked with a Cambridge company in training and development for their telesales team at the beginning of 2009. An intensive 2 day course for the 8 people they have in telesales in their Cambridge office has produced some fantastic results. In a business to business market sector that has seen market falls of 8% year on year, this company has produced increased turnover of just under 30% in the same period.
Cambridge telesales and telemarketing training
Training work on benefits selling, overcoming objections, dealing with gatekeepers and telephone techniques training has helped the team maximise sales opportunities. Additionally the introduction of new KPIs key performance indicators and a stronger focus on telesales activity has seen contacts and dial rates increase 37% for the team as a whole.
As the market picks up, success awaits those companies who invest in their teams to make sure they are the absolute best they can be. Fortune favours the brave. Bespoke tailored training available for business to business organisations in areas such as Birmingham, Coventry, Leicester, Northampton, Kettering, Wellingborough, Corby, Daventry, Grantham, Stamford, Newark, Cambridge, Newmarket, Derby, Nottingham, and Peterborough as well as wider parts of Leicestershire, Northamptonshire and Cambridgeshire. Talk to us, we’ll explain how.
Tags: cambridge, leicester, northampton, sales team development, telemarketing training, telemarketing training programmes, telephone techniques training, telesales growth, telesales skills, telesales training
Posted in business growth, communication skills, Getting past gatekeepers, Overcoming objections, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »
Monday, September 14th, 2009
There is a way to get an experienced telesales or telemarketing manager in your company for a fraction of the usual cost.
Many companies are facing a current situation where they want to provide strong leadership and telesales or telemarketing management for their team, but without wanting to commit to spending the £50,000 to £60,000 that it would normally cost.
Get your team to the next level with some interim management
An alternative is to hire somebody on a freelance basis to do an agreed number of days per month for you. Say you set up an agreement with someone to do 5 days per month. The required investment will be less than half what it would cost to employ someone.
You may additionally get around the need for a lengthy contract and so if your business changes shape or your needs change, you can wind up the agreement. Alternatively you can also use the exercise as a great test bed for trying out a potential telesales or telemarketing manager. Also your freelance manager should be able to help you spec up what you need. No company car, or pension or healthcare either so you have access to quality management and leadership at a fraction of the normal fee.
Many organisations are talking to us at the moment about such an arrangement as it gives much more flexibility and a lack of heavy investment and cost at a time when business conditions are volatile.
Consider the idea of an interim manager for your team. They can help set up or develop KPIs for your team, can help with benefits selling, objection handling and even sales call structure. It could be the best thing to help train, develop and build a telesales or telemarketing team whether you are in Leicester, Northampton, Kettering, Corby, Wellingborough, Cambridge, Peterborough, Birmingham, Coventry, Derby or Nottingham or anywhere across Leicestershire, Northamptonshire, or the East or West Midlands.
Tags: birmingham, cambridge, corby, coventry, developing telesales, how to improve telesales team, kettering, leicester, Leicestershire, northampton, Northamptonshire, Telemarketing management, telemarketing teams, telesales process training, telesales team management
Posted in benchmarking telesales teams, Independent audit of telemarketing team, sales development training, telemarketing, Telemarketing management, telesales, Telesales team assessment, telesales team management | No Comments »
Friday, May 15th, 2009
A one day business development seminar is about to be run for owner managers fully funded in the East Midlands.
If you’re a director or owner manager of a small to medium sized business in Leicestershire, Northamptonshire, Lincolnshire, Nottinghamshire or Derbyshire your place at this £500 one day business development seminar may qualify for full funding. So to you – not a bean ! Not one penny !
It is being funded by the government through Train to Gain. The seminar will be based on
How to win and keep more business
So it will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.
If you think you may qualify, and you’d like more details on how to improve the sales and customer service functions within your company just let us know via e-mail. You can e-mail me directly and I’ll write to you personally with more details. If you have any questions in the meantime – pick up the phone and give us a call.
This seminar is ideal for business owners, and directors within companies in Leicester, Northampton, Kettering, Corby, Loughborough, Coalville, Oakham, Rutland, Market Harborough, Wellingborough, Nottingham, Mansfield, Sutton in Ashfield, Derby, Lincoln, Newark, as well as wider parts of Leicestershire, Northamptonshire, Derbyshire, Nottinghamshire and Lincolnshire
Tags: building business, business development, business growth seminar, business growth workshop, corby, customer service training, developing new business, Funded training, funding for business growth seminar, kettering, leicester, Lincoln, new business ideas seminar, northampton, Personal development, sales training
Posted in business development, business growth, customer handling, Customer service management, customer services, Field sales training, Free training, Funded training, owner managers directors, Personal development, sales development training, Selling advice, seminar, Train to Gain funding | No Comments »
Tuesday, March 3rd, 2009
Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire so ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.
Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.
To register interest in this course, just e-mail us info@tomarket.co.uk and we’ll send you details back to include the training programme plus fees. Then if you’re interested we can reserve you a place while you make your decision.
2 days of customer service telephone skills training in Market Harborough aimed at customer service agents or people in contact centre or customer care in Leicester, Northampton, Kettering, Corby, Milton Keynes, Wellingborough, Coventry as well as wider parts of Leicestershire and Northamptonshire.
Tags: corby, coventry, customer service skills, customer service training, Customer Service training course, Customer Service training programme, kettering, leicester, Leicestershire, northampton, Northamptonshire
Posted in communication skills, customer handling, Customer service management, customer services, Forthcoming courses, Personal development, telephone techniques | No Comments »
Wednesday, February 25th, 2009
Telesales masterclass on 9th & 10th September – so straight after the school holidays ! This course is ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire.
This 2 day telesales and telemarketing training course is for anyone who wants to be selling more on the phone, and covers a range of selling techniques, telephone selling, and closing the sale. The telesales course will be a lively, fun 2 days helping you adopt new communication skills techniques.
We will be covering how to open a sales call, telephone techniques plus communication topics such as questioning skills, identifying needs, probing, dealing with objections, selling benefits.
You can e-mail us for more details including course schedule and fees at info@tomarket.co.uk. If required you can reserve a place at no obligation and then let us know if you want to book. This course will be run by Andrew Seaward – Senior Trainer at To Market
Tags: corby, coventry, kettering, leicester, Leicestershire, northampton, Northamptonshire, sales skills, selling on the telephone, selling techniques, telemarketing training, Telephone skills, telephone techniques, telesales training Leicester, training in telesales, Wellingborough
Posted in communication skills, Forthcoming courses, Getting past gatekeepers, Overcoming objections, Selling advice, telephone techniques, telesales, telesales team management | No Comments »
Wednesday, January 14th, 2009
I’ve noticed this year that the fax machine has been a lot busier with incoming sales messages. We also continue to get lots of sales calls and letters. Have you noticed the same trend in your business ?
People are having to step up their sales and marketing activity to find the business that is out there. It is no longer an option to wait for the business to come to you (if it ever was !)
As a result it is highly important that you make sure your sales team is both skilled and motivated (during these difficult times) to capitalise on the opportunities that ARE there.
We’ve been asked a few times recently about our 1 day communications skills course for field based sales people. This course is highly relevant for organisations that need to become more dynamic and proactive and quickly.
If you can identify with this business situation let us know via e-mail to info@tomarket.co.uk and we’ll send you more details. We run this course on your premises as well as open courses which are held in Birmingham, Leicester, Northampton, Lichfield, Peterborough, Cambridge, Solihull, Coventry as well as East Midlands, West Midlands, Northamptonshire and Leicestershire.
Tags: birmingham, field based sales training, northampton, one day selling course, sales training Leicester, training for sales teams
Posted in communication skills, Field sales training, Selling advice, telephone techniques, telesales | No Comments »
Tuesday, January 13th, 2009
You have an opportunity to join us for a one day telesales course in Corby on 22nd January.
We have been commissioned to run a course by a Northamptonshire training company on that day. Some of the delegates will be theirs, but we have 2 places available at the moment.
This course is highly suitable for any telesales or telemarketing people, especially if you’re based in Northampton, Corby, Kettering, Wellingborough, Peterborough, Leicestershire or Northamptonshire. You can e-mail us at info@tomarket.co.uk for more course details, but the course will cover ;
· Discussion on the key things that work and don’t work in verbal communication (and how all these things are mostly based around just 2 key principles !)
· The true impact of Expression, Energy and Emphasis. How just the opening 6 words of a call can tell you 40 + things about a stranger (you can’t even see !)
· Questioning skills. To understand what different types of questions there are, how to know when to use them, and how to structure a good sales call around good questioning techniques. We also demonstrate how it makes people like you more too !
· Understanding the sales process so as to be able to navigate your way through an effective call. How to know what to do, when. This will cover ;
o How to open a telesales call (and how it’s different to face to face sales.)
o Identifying customer needs
o Use of quality questions to unearth the right information and build rapport
o Dealing with different types of customer
o How to wrap up a sales call
· How to organise your telephone sales activity (to get the most out of your time)
· Who to prioritise to get the best chance of success
· Getting past gatekeepers. Understanding that it is all part of the game
· Opening lines to use to create interest
· Ways of dealing with the dreaded ‘price objection’
· How to sell on things other than price
The fee for this course is just £199 + VAT per delegate. In return we will feed you, give you warm drinks, a set of notes and a host of useful and motivational ideas and new techniques to try !
Tags: corby, getting past gatekeepers, northampton, Northamptonshire, overcoming objections on the telephone, selling on the telephone, Telephone skills, telephone techniques training, telesales masterclass, telesales training, teleselling
Posted in communication skills, telemarketing, telephone techniques, telesales | No Comments »
Monday, November 24th, 2008
The courses To Market runs for telephone skills training are normally 2 day and are highly interactive. There are customer service training couses, telesales and telemarketing training available on your premises. They are also run at central venues in the towns of Leicester, Cambridge, Kettering, Milton Keynes, Birmingham, Solihull, Peterborough, Nottingham and other parts of Lincolnshire, Leicestershire Northamptonshire and beyond.
However To Market www.tomarket.co.uk is looking at putting on some ‘basic’ one day courses. These would be held at different venues around the country including Manchester, Birmingham, Preston, Cambridgeshire, Warrington,Huddersfield, Plymouth, Oxford and Lincoln.
There will be 3 versions. One is telesales and telemarketing training for those of you responsible for outbound new business development work. The second is for reactive teams so it is customer service training. The third one day seminar on offer is more general telephone techniques so this is aimed at all people who deal with customers so this may include training for receptionists,sales teams,helpdesk personnel as well as many others. Do you think this would be of interest to you or your company. If so let us know which town you’re in and your company details either via e-mail on the www.tomarket.co.uk website or by posting a thread on this message and To Market will let you course dates in your area�
Tags: birmingham, cambridge, corby, coventry, customer service training, daventry, kettering, leicester, lichfield, milton keynes, northampton, solihull, telesales training, training for telemarketing
Posted in communication skills, customer services, telemarketing, telephone techniques, telesales | No Comments »