Posts Tagged ‘managing a telephone team’

5 top tips for setting up your own in-house telesales team

Monday, November 23rd, 2009

5 top tips for setting up your own in-house telesales team. We have worked with many organisations over the years, and been asked our opinions on many aspects related to setting up and then running an effective in-house telemarketing or telesales team.

Setting up an effective telesales team can be easy using a template

Setting up an effective telesales team can be easy using a template

It can be difficult distilling them down to just 5, but we know how much you like lists – so we’ve picked these 5 ;

  1. Have some form of targets. Otherwise how can you (and equally importantly them) measure success ?
  2. Get their results up on a wall board. This has many benefits for them and you.
  3. Check the quality of the leads they are working. Quality in, definitely means quality out. For instance if you are a packaging industry company and you have a list of post offices, and bakers shops, the most successful sales person in the world will struggle.
  4. Set aside some time to talk to members of your team regularly. It will yield enormous benefits.
  5. Keep developing ideas to motivate your team. Telesales and telemarketing is a fast moving environment. Your ability to keep them motivated and enthusisatic will give better service levels to your customers and better results.

To read this article in full click here http://ezinearticles.com/?5-Top-Tips-For-Setting-Up-an-Effective-In-House-Telesales-Or-Telemarketing-Team&id=2114456

We have many ideas on team motivation, so if you want to get some external help and ideas contact us info@tomarket.co.uk. Finally we have a CD which explains how to make the setting up and running of your own in-house team as smooth as possible. Follow the link here to the audio CD which is just £34.99 + VAT. http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=2

Tags: , , , ,
Posted in telemarketing, Telemarketing management, telesales, Telesales team assessment, telesales team management | No Comments »

Running a phone team is easy – if only you can find good people

Sunday, August 17th, 2008

So many people tell us this ! That running an effective customer service, telesales or telemarketing team is easy if it wasn’t for the people element !

The 2 major challenges facing many companies are finding the right people in the first place, and then keeping them once they’ve joined.

With the first of these 2 challenges it is important to have good robust recruitment policies. Don’t just employ people simply because you like them, or they look good (as tempting as that may be !)  For instance I think it is always a good idea to have at least 2 people interviewing. That way it prevents either of you getting ‘carried away’ by an individual who is after all trying to win you over by putting on ‘a good show.’

Then the second challenge is to keep the good people. Many organisations report that the good ones often don’t stay long. It is certainly true that there are more phone based jobs around than there are good candidates. Consequently you’re all chasing the same people. You may be constrained by what you can afford to pay. However it is important to see the ‘total cost of employment.’ Because there is a cost in the time it takes you to go through the round of interviews again, and the retraining, and the period of time while they get up to speed. So look after them, pay them sufficiently, there should be some additional element of performance related pay (even in customer service) and make sure you keep them motivated with your management style. So easy really !

We have produced a tips booklet on “How to find the good guys” which is an easy to read series of good tips and common sense on how to recruit the right people into the team. This has been written with Eloise of Vanilla Recruitment a Leicestershire based recruitment specialist who deals with many telephone based roles including customer service, telesales and telemarketing. You can find it by following this link http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=13 and it’s less than £10. If it gives you one extra idea (just one) it’s got to be worth it surely ?!

Tags: , , ,
Posted in telesales team management | No Comments »