Posts Tagged ‘kettering’
Monday, November 16th, 2009
As we’re all aware at the moment, times are challenging. There are fewer customers about, and many of those that are have cut their spending. A number of people we’ve spoken to are keen to find ways to sharpen their selling, and improve their sales effectiveness on the phone, but have limited budgets to invest in full scale training.
So we’re planning on running a free seminar in late January 2010 for directors, senior managers and small company owners where we will offer some key tips and suggestions for making more effective use of the phone in developing sales relationships with customers. The initial seminar or free telesales workshop will be held in the East Midlands – likely to be in Leicestershire or Northamptonshire (possibly Leicester, Kettering, Northampton, or Corby).
At this stage we’re interested in knowing who would like to attend this event. Numbers are likely to be limited to 20 or so. So if you’d be interested in registering your interest for this event – just send us an e-mail to info@tomarket.co.uk and we’ll then send you the full details once we get nearer to the event.
Also, depending on how the initial event goes, we may look to run them at other venues in Birmingham, Cambridge, Milton Keynes, Warrington, Lincoln, Solihull, Lichfield and South Yorkshire. So if these venues would suit you better, please let us know via e-mail.
Tags: advice for free on telephone selling, corby, coventry, daventry, free, free advice on telephone selling, free telephone selling workshop, Free telesales seminar, kettering, leicester, northampton, telesales top tips for free, Wellingborough
Posted in benchmarking telesales teams, communication skills, Forthcoming courses, Free training, owner managers directors, sales development training, seminar, telemarketing, Telemarketing management, telephone techniques, telesales, Telesales team assessment, telesales team management, Telesales tips | No Comments »
Monday, September 14th, 2009
There is a way to get an experienced telesales or telemarketing manager in your company for a fraction of the usual cost.
Many companies are facing a current situation where they want to provide strong leadership and telesales or telemarketing management for their team, but without wanting to commit to spending the £50,000 to £60,000 that it would normally cost.
Get your team to the next level with some interim management
An alternative is to hire somebody on a freelance basis to do an agreed number of days per month for you. Say you set up an agreement with someone to do 5 days per month. The required investment will be less than half what it would cost to employ someone.
You may additionally get around the need for a lengthy contract and so if your business changes shape or your needs change, you can wind up the agreement. Alternatively you can also use the exercise as a great test bed for trying out a potential telesales or telemarketing manager. Also your freelance manager should be able to help you spec up what you need. No company car, or pension or healthcare either so you have access to quality management and leadership at a fraction of the normal fee.
Many organisations are talking to us at the moment about such an arrangement as it gives much more flexibility and a lack of heavy investment and cost at a time when business conditions are volatile.
Consider the idea of an interim manager for your team. They can help set up or develop KPIs for your team, can help with benefits selling, objection handling and even sales call structure. It could be the best thing to help train, develop and build a telesales or telemarketing team whether you are in Leicester, Northampton, Kettering, Corby, Wellingborough, Cambridge, Peterborough, Birmingham, Coventry, Derby or Nottingham or anywhere across Leicestershire, Northamptonshire, or the East or West Midlands.
Tags: birmingham, cambridge, corby, coventry, developing telesales, how to improve telesales team, kettering, leicester, Leicestershire, northampton, Northamptonshire, Telemarketing management, telemarketing teams, telesales process training, telesales team management
Posted in benchmarking telesales teams, Independent audit of telemarketing team, sales development training, telemarketing, Telemarketing management, telesales, Telesales team assessment, telesales team management | No Comments »
Friday, May 15th, 2009
A one day business development seminar is about to be run for owner managers fully funded in the East Midlands.
If you’re a director or owner manager of a small to medium sized business in Leicestershire, Northamptonshire, Lincolnshire, Nottinghamshire or Derbyshire your place at this £500 one day business development seminar may qualify for full funding. So to you – not a bean ! Not one penny !
It is being funded by the government through Train to Gain. The seminar will be based on
How to win and keep more business
So it will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.
If you think you may qualify, and you’d like more details on how to improve the sales and customer service functions within your company just let us know via e-mail. You can e-mail me directly and I’ll write to you personally with more details. If you have any questions in the meantime – pick up the phone and give us a call.
This seminar is ideal for business owners, and directors within companies in Leicester, Northampton, Kettering, Corby, Loughborough, Coalville, Oakham, Rutland, Market Harborough, Wellingborough, Nottingham, Mansfield, Sutton in Ashfield, Derby, Lincoln, Newark, as well as wider parts of Leicestershire, Northamptonshire, Derbyshire, Nottinghamshire and Lincolnshire
Tags: building business, business development, business growth seminar, business growth workshop, corby, customer service training, developing new business, Funded training, funding for business growth seminar, kettering, leicester, Lincoln, new business ideas seminar, northampton, Personal development, sales training
Posted in business development, business growth, customer handling, Customer service management, customer services, Field sales training, Free training, Funded training, owner managers directors, Personal development, sales development training, Selling advice, seminar, Train to Gain funding | No Comments »
Thursday, March 19th, 2009
Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in the East of England, so this will help you in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England.
We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.
Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.
This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.
Tags: Add new tag, Bury St Edmunds, cambridge, corby, Derbyshire, East of England, free customer service training, free marketing training, free sales training, free sales workshop, funded training for sales and customer service, kettering, leicester, Leicestershire, Newmarket, Norfolk, Northamptonshire, Nottinghamshire, partially funded training, sales development funded seminars, Suffolk, Train to Gain funded training
Posted in Customer service management, Field sales training, free customer service training, free telephone sales training, Personal development, sales development training, Selling advice | No Comments »
Tuesday, March 17th, 2009
Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire, Derbyshire and the East Midlands.
We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.
Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.
This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Leicester, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire and Derbyshire and the East Midlands. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.
Tags: corby, Derbyshire, free customer service training, free marketing training, free sales training, free sales workshop, funded training for sales and customer service, kettering, leicester, Leicestershire, Northamptonshire, Nottinghamshire, partially funded training, sales development funded seminars, Train to Gain funded training
Posted in customer handling, Customer service management, Field sales training, free customer service training, free telephone sales training, Personal development, sales development training, Selling advice | No Comments »
Saturday, March 14th, 2009
Think very carefully about paying a company purely on results, (i.e. for leads or appointments only.) On the face of it this may seem like the best scheme for you, as if they don’t get results for you, you don’t pay.
However this doesn’t always work. Sometimes agencies will ‘give up’ on a project if they find it hard going, in the knowledge that they don’t stand to get paid much. So your campaign could be abandoned. Secondly you cannot budget accurately. Thirdly with payment resting on the call outcome, you can get into arguments about whether appointments were genuine or ‘shady’. If you are to build a good relationship with your agency, you want to avoid this.
Paying a company for the time they spend on your calling can reap better rewards. You can agree a budget with them, and then review how you wish to continue afterwards.
You can read a more detailed article on this at articles base by following this link http://www.articlesbase.com/small-business-articles/why-payment-by-results-with-your-outsourced-telemarketing-agency-is-not-as-good-an-idea-as-it-looks-813944.html
We provide outsourced telemarketing services to companies throughout the East and West Midlands covering Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Birmingham, Derby, Nottingham and Coventry, as well as wider parts of Leicestershire, Northamptonshire and Warwickshire. Call us if you want more information. You can buy a tips booklet with this tip published here and 28 others all for less than £10, and payment is easy and secure via PayPal. Follow this link to see more details http://www.associatedlearningsystems.co.uk/product_detail.asp?ProdID=15
Tags: Coalville, corby, coventry, kettering, lead generation agency, lead generation company, leicester, Loughborough, Outsourced telemarketing, outsourced telesales, telemarketing agency, telemarketing services, telesales companies, telesales company, telesales services
Posted in Outsourced telemarketing, outsourced telesales, sales lead generation, telemarketing, telemarketing company, telemarketing services, telesales agency | No Comments »
Tuesday, March 3rd, 2009
Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire so ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.
Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.
To register interest in this course, just e-mail us info@tomarket.co.uk and we’ll send you details back to include the training programme plus fees. Then if you’re interested we can reserve you a place while you make your decision.
2 days of customer service telephone skills training in Market Harborough aimed at customer service agents or people in contact centre or customer care in Leicester, Northampton, Kettering, Corby, Milton Keynes, Wellingborough, Coventry as well as wider parts of Leicestershire and Northamptonshire.
Tags: corby, coventry, customer service skills, customer service training, Customer Service training course, Customer Service training programme, kettering, leicester, Leicestershire, northampton, Northamptonshire
Posted in communication skills, customer handling, Customer service management, customer services, Forthcoming courses, Personal development, telephone techniques | No Comments »
Wednesday, February 25th, 2009
Telesales masterclass on 9th & 10th September – so straight after the school holidays ! This course is ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire.
This 2 day telesales and telemarketing training course is for anyone who wants to be selling more on the phone, and covers a range of selling techniques, telephone selling, and closing the sale. The telesales course will be a lively, fun 2 days helping you adopt new communication skills techniques.
We will be covering how to open a sales call, telephone techniques plus communication topics such as questioning skills, identifying needs, probing, dealing with objections, selling benefits.
You can e-mail us for more details including course schedule and fees at info@tomarket.co.uk. If required you can reserve a place at no obligation and then let us know if you want to book. This course will be run by Andrew Seaward – Senior Trainer at To Market
Tags: corby, coventry, kettering, leicester, Leicestershire, northampton, Northamptonshire, sales skills, selling on the telephone, selling techniques, telemarketing training, Telephone skills, telephone techniques, telesales training Leicester, training in telesales, Wellingborough
Posted in communication skills, Forthcoming courses, Getting past gatekeepers, Overcoming objections, Selling advice, telephone techniques, telesales, telesales team management | No Comments »
Monday, November 24th, 2008
The courses To Market runs for telephone skills training are normally 2 day and are highly interactive. There are customer service training couses, telesales and telemarketing training available on your premises. They are also run at central venues in the towns of Leicester, Cambridge, Kettering, Milton Keynes, Birmingham, Solihull, Peterborough, Nottingham and other parts of Lincolnshire, Leicestershire Northamptonshire and beyond.
However To Market www.tomarket.co.uk is looking at putting on some ‘basic’ one day courses. These would be held at different venues around the country including Manchester, Birmingham, Preston, Cambridgeshire, Warrington,Huddersfield, Plymouth, Oxford and Lincoln.
There will be 3 versions. One is telesales and telemarketing training for those of you responsible for outbound new business development work. The second is for reactive teams so it is customer service training. The third one day seminar on offer is more general telephone techniques so this is aimed at all people who deal with customers so this may include training for receptionists,sales teams,helpdesk personnel as well as many others. Do you think this would be of interest to you or your company. If so let us know which town you’re in and your company details either via e-mail on the www.tomarket.co.uk website or by posting a thread on this message and To Market will let you course dates in your area�
Tags: birmingham, cambridge, corby, coventry, customer service training, daventry, kettering, leicester, lichfield, milton keynes, northampton, solihull, telesales training, training for telemarketing
Posted in communication skills, customer services, telemarketing, telephone techniques, telesales | No Comments »