Posts Tagged ‘interim telemarketing manager’

Buy some huge experience with a short term telesales manager

Tuesday, January 26th, 2010

Buy some huge experience with a short term telesales manager. There are other alternatives to simply recruiting and committing to the fixed cost that employing your own telesales or telemarketing manager involves.

The job market has changed a lot in the last 12 months or so, and there are a number of high quality people who have previously run successful telesales and telemarketing teams who are now out of work. And frankly the vast majority are open to suggestion.

There are alternative ways of getting the right manager for your team

There are alternative ways of getting the right manager for your team

You are therefore in a powerful position. You hold the cards. You therefore don’t have to recruit in the same way that you used to, at least not at the moment. A good quality interim telesales or telemarketing manager can help you by drawing on wide industry knowledge. You can benefit from cross industry best practice. Chances are the person currently heading your team the telesales manager, telesales team leader or telemarketing supervisor may have more limited experience.

An external interim manager should be able to offer you many things. They will know some great people to speak to, they can provide training for the team, and knowledge of how to set up systems that work, that are proven across industry.

We specialise in business to business for instance and have worked in many market sectors over the years including small business, insurance, packaging, plastic container manufacturing, automotive leasing, board printing, I.T., health and safety products, with directors of small to medium sized business, fork lift trucks,  software,  capital equipment, car finance, car dealerships, marketing agencies, outsourced telemarketing agencies, office cleaning, vending machines, event organisers, paper print, schoolwear, workwear, payroll training, healthcare insurance, optical services, plus many more !

We therefore have some good cross industry experience and we know of a few quality managers who are looking for the right position across the Midlands. For more information about how this may work for you, call us on 01858 461148  or e-mail us info@tomarket.co.uk. Get another job ticked off your list !

We can help you with phone team management and development across the Midlands including Birmingham, Coventry, Daventry, Northampton, Kettering, Corby, Wellingborough, Leicester, Loughborough, Cambridge, St Ives

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, interim telesales manager, small business marketing, telemarketing, Telemarketing management, telesales, Telesales team assessment, telesales team management | No Comments »

Get flexibility with a short term telesales manager for your team

Monday, January 11th, 2010

Get more flexibility with a short term telesales manager for your team. You may be looking to beef up your team with the appointment of a manager. Perhaps you could promote someone from within the team. Maybe they lack some of the experience in the short -term. Alternatively you could look to hire someone who is the finished article – but naturally they cost more. You do have a third option. You could hire in an outside manager for a short period of time – to help you set up the structures and management processes. That way you get the experience and expertise without the ongoing financial commitment.

You have a limited commitment, and it will keep their focus on results for you. Naturally if they don’t help you and your company produce better results quickly, you won’t be keeping them on, will you ?!

You have options too, in terms of the number of days per month you hire them for. Generally we suggest 4 or 5. You have no social costs (NI, sickness etc), and you’re not paying turning up money. In other words they are there to do a job and produce.

Hiring an interim telesales manager may give you better flexibility in 2010

Hiring an interim telesales manager may give you better flexibility in 2010

There are many things a quality telesales or telemarketing manager can help you with. You can agree with them how to set up systems of telesales management. This way once they’ve set them up, you can then administer them yourself without the large overhead. Have a look at our published article at ezine articles http://ezinearticles.com/?5-Top-Tips-For-Setting-Up-an-Effective-In-House-Telesales-Or-Telemarketing-Team&id=2114456 for some of the detail.

You can also pick their brains about other forms of marketing for your business.  Development of your website, and other ideas on how to build inbound marketing are also important. Additionally a good telesales or telemarketing manager will probably have some great contacts especially if they’ve been in a consultancy type of role before. If you want to discuss how this may work for you, contact us, and we can tell you more about our experiences in this field helping clients.

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Posted in benchmarking telesales teams, interim telesales manager, small business marketing, telemarketing, Telemarketing management, telesales, telesales team management | No Comments »

Hire an interim to support your new telesales manager

Monday, January 4th, 2010

Hire an interim to support your new telesales manager. You may have a new team leader, or a supervisor who you’ve just promoted to run the team for you. This is something they deserve and have worked for, and you want to acknowledge their contribution. However you may also acknowledge (perhaps privately) that they don’t have all the rounded commercial and business skills that will help them become an immediate success. This is a situation we are coming across increasingly at the moment as clients seek to motivate and reward the staff they already have without wishing to commit to management wages and extra salaries.

Help support your telesales or telemarketing team leader

Help support your telesales or telemarketing team leader

You want them to lead the team on a daily basis, but you recognise that they may need some help and assistance setting up good management reporting systems and training. Perhaps they’ve never had to look at key performance indicators before, perhaps they don’t know where to start. Have they ever trained a team ? And what are they like at working with you to set up a good motivational commission scheme ?

Other areas we typically look at include the quality of the database.  What’s the quality like ? Have they had to evaluate it before ? In order to help your team supervisor or team leader make a quick success of their role and in order to help shorten the learning curve, we can work alongside them on an interim basis to help get the systems set up. Once that’s done, we step away and you then manage your team in-house.

Hiring an interim on a fixed number of days per month can give them the support they may need to get things set up without you commiting to the ongoing cost. If this is an idea you’d like to explore further, just drop us an e-mail to info@tomarket.co.uk and we can have a chat.

We can help you with interim telesales or telemarketing management across the West and East Midlands including Leicester, Birmingham, Lichfield, Solihull, Coventry, Derby, Nottingham, Kettering, Corby, Wellingborough, Milton Keynes, Melton Mowbray, Daventry, Northampton, Newmarket and Cambridge

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, interim telesales manager, owner managers directors, Telemarketing management, Telesales team assessment, telesales team management | No Comments »

Interim or fixed contract telesales or telemarketing manager

Tuesday, October 6th, 2009

Interested in hiring an interim or fixed contract telesales or telemarketing manager ?

This can make great sense if you want to improve the effectiveness and running of your team, but don’t want to commit £40,000 – £60,000 that it would cost to hire a good manager.

Hire an interim telephone team manager - save thousands

Hire an interim telephone team manager - save thousands

A good alternative is to interview some candidates who may want to do the job for you for a fixed number of days per month. Although their daily rate would be higher than a ‘normal’ employee, nevertheless their time on site with you would be focused and should be strongly accountable. Our advice is to set up an agreement with them that is for 12 months or so (however long you see the job lasting) but with the right of notice set to a month. That way it will keep your interim telemarketing or telesales manager on their toes with a strong eye on making sure they deliver for you.

Taking on a short-term contract or fixed term interim telemarketing or telesales manager is an ideal way of staying flexible while still investing in your team to make sure they have good process and the skills in place to capitalise on the opportunities coming out of recession.

Great way of developng your team in Leicester, Northampton, Kettering, Corby, Loughborough, Coalville, Market Harborough, Lutterworth, Coventry, Rugby, Birmingham, Solihull, Lichfield, Derby, Nottingham, Mansfield, Cambridge, Peterborough, St Ives and wider parts of Leicestershire, Northamptonshire, Derbyshire, Suffolk, Cambridgeshire, and Lincolnshire.

It has worked successfully in many industries such as automotive, electronics, industrial, commercial, print, packaging, paper processors, waste management, materials handling, marketing agency, IT consultancy as well as many more.

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Posted in benchmarking telesales teams, Independent audit of telemarketing team, telemarketing, Telemarketing management, Telesales team assessment, telesales team management | No Comments »