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	<title>To Market Blog &#187; free customer service tips</title>
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		<title>Great customer service tips from adversity</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/#comments</comments>
		<pubDate>Mon, 20 Sep 2010 07:10:40 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer Service disaster]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
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		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=513</guid>
		<description><![CDATA[Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track. ]]></description>
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		<title>Good customer service &#8211; it&#8217;s all about attention to detail</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-its-all-about-attention-to-detail/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-its-all-about-attention-to-detail/#comments</comments>
		<pubDate>Fri, 23 Jul 2010 09:58:52 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
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		<category><![CDATA[exceeding customer expectations]]></category>
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		<category><![CDATA[what makes exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=490</guid>
		<description><![CDATA[Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you're in a service sector ; restaurant, hotel etc.]]></description>
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		<title>Using positive language to influence customers &#8211; part of exceptional customer service</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/using-positive-language-to-influence-customers-part-of-exceptional-customer-service/</link>
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		<pubDate>Sat, 07 Nov 2009 17:36:18 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer service team assessment]]></category>
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		<description><![CDATA[Use positive language even when saying No to customers. Keep the dialogue going and avoid confrontational language such as 'No'. It leaves no wriggle room at all. Offer alternatives, explain policy and above all be respectful to your customer or prospect.]]></description>
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		<title>The banks and customer service</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/the-banks-and-customer-service/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/the-banks-and-customer-service/#comments</comments>
		<pubDate>Sun, 15 Feb 2009 17:37:36 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Banking]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[customer service advice]]></category>
		<category><![CDATA[customer service banking sector]]></category>
		<category><![CDATA[customer service training for banks]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[what makes exceptional customer service]]></category>

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		<description><![CDATA[Free advice, tips, hints and customer service techniques customer service banking sector customer service training for banks free customer service tips what makes exceptional customer service how to exceed customer expectations]]></description>
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