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	<title>To Market Blog &#187; customer service workshop</title>
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		<title>Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-masterclass-training-%e2%80%93-leicester-northampton-%e2%80%93-29th-%e2%80%93-30th-november-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-service-masterclass-training-%e2%80%93-leicester-northampton-%e2%80%93-29th-%e2%80%93-30th-november-2010/#comments</comments>
		<pubDate>Tue, 19 Oct 2010 07:00:43 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
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		<category><![CDATA[Customer Service training course]]></category>
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		<description><![CDATA[Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010 with To Market. This is our last customer service training course for 2010. During 2 days you will learn all the key things you need to know to exceed customer expectations and delight your customer. ]]></description>
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		<title>Customer Service masterclass training &#8211; Leicester / Northampton &#8211; 24th &#8211; 25th August 2010</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/</link>
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		<pubDate>Mon, 08 Mar 2010 07:04:27 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
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		<description><![CDATA[Customer Service training - Leicestershire - 24th - 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.]]></description>
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		<title>Exceptional customer service is about effort &#8211; it really is that easy</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/exceptional-customer-service-is-about-effort-it-really-is-that-easy/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/exceptional-customer-service-is-about-effort-it-really-is-that-easy/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 13:26:42 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer service team assessment]]></category>
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		<category><![CDATA[customer service 2 day seminar]]></category>
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		<description><![CDATA[Exceptional customer service and it's really not that exceptional is it, is about effort. The businesses who do, will prosper and those who don't won't ! Simple as that. The following is a real life experience of wildly different standards of customer service and how one business got the deal and why the other lost out.

]]></description>
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