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	<title>To Market Blog &#187; customer service training</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Customer Service masterclass 29th &#8211; 30th June 2011 &#8211; Leicester / Northampton</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-masterclass-29th-30th-june-2011-leicester-northampton/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-service-masterclass-29th-30th-june-2011-leicester-northampton/#comments</comments>
		<pubDate>Tue, 14 Jun 2011 08:35:26 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Complaint handling]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[complaint handling]]></category>
		<category><![CDATA[customer communications]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[handling complaints]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=620</guid>
		<description><![CDATA[Customer Service masterclass training – Leicester or Northampton – 29th – 30th June 2011. This telephone skills course covers all the things you need to know to build better, stronger, more productive customer relationships over the phone.  This 2 day course is ideal for anyone who talks to customers on the telephone in a customer service [...]]]></description>
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		<title>Customer service disaster? Be quick &#8211; it works</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-disaster-be-quick-it-works/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-service-disaster-be-quick-it-works/#comments</comments>
		<pubDate>Fri, 03 Dec 2010 17:05:25 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer Service disaster]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[complaint handling]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[handling complaints]]></category>
		<category><![CDATA[handling customers]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=527</guid>
		<description><![CDATA[Customer service disaster? Upset all your favourite people? One of many ways we learned to deal with such a calamity is swiftly. Be bold, be honest, hold your hands up, apologise and do it quickly. As quickly as you can.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-masterclass-training-%e2%80%93-leicester-northampton-%e2%80%93-29th-%e2%80%93-30th-november-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-service-masterclass-training-%e2%80%93-leicester-northampton-%e2%80%93-29th-%e2%80%93-30th-november-2010/#comments</comments>
		<pubDate>Tue, 19 Oct 2010 07:00:43 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[call centre training]]></category>
		<category><![CDATA[contact centre courses]]></category>
		<category><![CDATA[contact centre training]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[Customer Service training course]]></category>
		<category><![CDATA[Customer Service training programme]]></category>
		<category><![CDATA[customer service workshop]]></category>
		<category><![CDATA[delivering exceptional customer service]]></category>
		<category><![CDATA[exceeding customers expectations training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=540</guid>
		<description><![CDATA[Customer Service masterclass training – Leicester / Northampton – 29th – 30th November 2010 with To Market. This is our last customer service training course for 2010. During 2 days you will learn all the key things you need to know to exceed customer expectations and delight your customer. ]]></description>
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		<title>Great customer service tips from adversity</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/#comments</comments>
		<pubDate>Mon, 20 Sep 2010 07:10:40 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer Service disaster]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[customer service best practice]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[delivering exceptional customer service]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[what makes exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=513</guid>
		<description><![CDATA[Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Great customer service is about EFFICIENCY &#8211; right ?</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-is-about-efficiency-right/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-is-about-efficiency-right/#comments</comments>
		<pubDate>Fri, 03 Sep 2010 08:32:51 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[free customer service training]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Benchmarking customer service team]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[excellent customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=501</guid>
		<description><![CDATA[Great customer service and exceeding the customer's expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in a customer service environment is about 2 different things and they are opposing forces. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-is-about-efficiency-right/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telephone techniques training course &#8211; 1 day</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telephone-techniques-training-course-1-day/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telephone-techniques-training-course-1-day/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 06:59:02 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[internal sales training]]></category>
		<category><![CDATA[one day course]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telephone techniques training]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=423</guid>
		<description><![CDATA[Telephone techniques course just launched - 1 day telephone skills course for telesales, customer service, telemarketing, internal sales and venues will serve Birmingham, Coventry, Daventry, Solihull, Lichfield, Leicester, Northampton, Kettering, Corby, St Ives, Wellingborough, Cambridge]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telephone-techniques-training-course-1-day/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Customer Service masterclass training &#8211; Leicester / Northampton &#8211; 24th &#8211; 25th August 2010</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 07:04:27 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[call centre training]]></category>
		<category><![CDATA[contact centre training]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service workshop]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=75</guid>
		<description><![CDATA[Customer Service training - Leicestershire - 24th - 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Council customer service training &#8211; open course East Midlands</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/council-customer-service-training/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/council-customer-service-training/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 12:45:03 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Councils customer service training]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[Cambridgeshire council customer service training]]></category>
		<category><![CDATA[Council customer service training east midlands]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service training for councils]]></category>
		<category><![CDATA[Leicestershire councils]]></category>
		<category><![CDATA[Lincolnshire council training]]></category>
		<category><![CDATA[Northamptonshire councils]]></category>
		<category><![CDATA[public sector customer service courses]]></category>
		<category><![CDATA[Warwickshire council customer service training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=28</guid>
		<description><![CDATA[Brand new customer service training for councils, east midlands, northamptonshire, Leicestershire, Warwickshire, Lincolnshire, Cambridgeshire councils customer service training, public sector customer service courses, handling conflict training  ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/council-customer-service-training/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telemarketing, telesales and customer service team development &#8211; car companies</title>
		<link>http://www.tomarket.co.uk/blog/communication-skills/telemarketing-telesales-and-customer-service-team-development-car-companies/</link>
		<comments>http://www.tomarket.co.uk/blog/communication-skills/telemarketing-telesales-and-customer-service-team-development-car-companies/#comments</comments>
		<pubDate>Tue, 17 Nov 2009 13:31:47 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Car dealerships]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer service team assessment]]></category>
		<category><![CDATA[after sales training]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[going the extra mile]]></category>
		<category><![CDATA[handling customers]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=103</guid>
		<description><![CDATA[To Market offers training -  Telemarketing, telesales and customer service team development in car companies.  We've worked with dealers, finance divisions, vehicle leasing, car dealerships and after sales service and parts. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/communication-skills/telemarketing-telesales-and-customer-service-team-development-car-companies/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service training for your service desk</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-handling/customer-service-training-for-your-service-desk/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-handling/customer-service-training-for-your-service-desk/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 13:58:44 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[after sales]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service training programmes]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[service desk]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=220</guid>
		<description><![CDATA[Customer service training for your service desk is an important training topic at the moment. Increasing numbers of companies are talking to us about customer service training for their after sales team.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/customer-handling/customer-service-training-for-your-service-desk/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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