<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>To Market Blog &#187; customer service tips</title>
	<atom:link href="http://www.tomarket.co.uk/blog/tag/customer-service-tips/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
	<lastBuildDate>Mon, 06 Feb 2012 10:27:15 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Customer service disaster? Be quick &#8211; it works</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-disaster-be-quick-it-works/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-service-disaster-be-quick-it-works/#comments</comments>
		<pubDate>Fri, 03 Dec 2010 17:05:25 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer Service disaster]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[complaint handling]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[handling complaints]]></category>
		<category><![CDATA[handling customers]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=527</guid>
		<description><![CDATA[Customer service disaster? Upset all your favourite people? One of many ways we learned to deal with such a calamity is swiftly. Be bold, be honest, hold your hands up, apologise and do it quickly. As quickly as you can.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/customer-service-disaster-be-quick-it-works/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Great customer service tips from adversity</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/#comments</comments>
		<pubDate>Mon, 20 Sep 2010 07:10:40 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer Service disaster]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[customer service best practice]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[delivering exceptional customer service]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[what makes exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=513</guid>
		<description><![CDATA[Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Great customer service is about EFFICIENCY &#8211; right ?</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-is-about-efficiency-right/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-is-about-efficiency-right/#comments</comments>
		<pubDate>Fri, 03 Sep 2010 08:32:51 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[free customer service training]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Benchmarking customer service team]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[excellent customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=501</guid>
		<description><![CDATA[Great customer service and exceeding the customer's expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in a customer service environment is about 2 different things and they are opposing forces. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-is-about-efficiency-right/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Good customer service &#8211; it&#8217;s all about attention to detail</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-its-all-about-attention-to-detail/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-its-all-about-attention-to-detail/#comments</comments>
		<pubDate>Fri, 23 Jul 2010 09:58:52 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[what makes exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=490</guid>
		<description><![CDATA[Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you're in a service sector ; restaurant, hotel etc.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-its-all-about-attention-to-detail/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service masterclass training &#8211; Leicester / Northampton &#8211; 24th &#8211; 25th August 2010</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 07:04:27 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[call centre training]]></category>
		<category><![CDATA[contact centre training]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service workshop]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=75</guid>
		<description><![CDATA[Customer Service training - Leicestershire - 24th - 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Exceptional customer service is about effort &#8211; it really is that easy</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/exceptional-customer-service-is-about-effort-it-really-is-that-easy/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/exceptional-customer-service-is-about-effort-it-really-is-that-easy/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 13:26:42 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer service team assessment]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[customer service 2 day seminar]]></category>
		<category><![CDATA[customer service advice]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service workshop]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[exceptional customer service training]]></category>
		<category><![CDATA[offering great customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=63</guid>
		<description><![CDATA[Exceptional customer service and it's really not that exceptional is it, is about effort. The businesses who do, will prosper and those who don't won't ! Simple as that. The following is a real life experience of wildly different standards of customer service and how one business got the deal and why the other lost out.

]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/exceptional-customer-service-is-about-effort-it-really-is-that-easy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>No actually I don&#8217;t want anyone to do my packing thank you ! Customer service tip</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/no-actually-i-dont-want-anyone-to-do-my-packing-thank-you-customer-service-tip/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/no-actually-i-dont-want-anyone-to-do-my-packing-thank-you-customer-service-tip/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 15:01:09 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[customer service best practice]]></category>
		<category><![CDATA[customer service in retail shops]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[delivering exceptional customer service]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=61</guid>
		<description><![CDATA[When designing your customer service process, or when you're offering customer service yourself, use a bit of common sense. We're all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !

]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/no-actually-i-dont-want-anyone-to-do-my-packing-thank-you-customer-service-tip/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>I&#8217;ve noticed &#8211; retailers giving added value &#8211; top sales tip</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/ive-noticed-retailers-giving-added-value-top-sales-tip/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/ive-noticed-retailers-giving-added-value-top-sales-tip/#comments</comments>
		<pubDate>Mon, 09 Feb 2009 13:59:08 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[adding value to the customer experience]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[going the extra mile training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=32</guid>
		<description><![CDATA[Free Customer Service training hints tips and advice customer service tips advice on customer service how to exceed customer expectations going the extra mile training adding value to the customer experience customer service free tips]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/ive-noticed-retailers-giving-added-value-top-sales-tip/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Good customer service is easy &#8211; use your eyes and ears !</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-is-easy-use-your-eyes-and-ears/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-is-easy-use-your-eyes-and-ears/#comments</comments>
		<pubDate>Wed, 10 Dec 2008 17:35:06 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=16</guid>
		<description><![CDATA[Training available from To Market on exceptional customer service plus customer service tips and advice on communication skills. Customer service training in Birmingham, Solihull, Leicestershire, Northamptonshire with tailored training in Kettering, Corby,Market Harborough,Leicester,Northampton,Cambridge,Newmarket,Nottingham and Milton Keynes]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-is-easy-use-your-eyes-and-ears/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do unto others as you would have them do unto you</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/10/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/10/#comments</comments>
		<pubDate>Tue, 29 Apr 2008 17:15:27 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[retail sales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=10</guid>
		<description><![CDATA[The following tip is plain good sensible advice. But it needs saying nevertheless. Diane Hall submitted this tip after a retail customer service course in Northampton.   She wrote &#8220;My tip is treat everyone as you would wish to be treated yourself. This has stood me in good stead since the course and it is [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/10/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

