Posts Tagged ‘cambridge’
Wednesday, September 23rd, 2009
Interim telesales or telemarketing manager – Cambridge. This is currently one of the fastest growing sectors of recruitment, because hiring an interim gives you the flexibility to hire in the expertise you need for a short to medium period of time without the long term financial commitment. The economy is continuing to change rapidly at the moment and businesses need to keep flexible. Salaries is the single biggest element of cost so limiting these fixed costs makes good economic sense.
Help with the management of your team - without the fixed costs
You have a telesales or telemarketing team at the moment and you want to develop them quickly to capitalise on any upturn in the market. But hiring in an interim for a set number of days per month gives you the strong focus you need, without you having to pay them ‘turning up money.’
Interim or temporary or short term contract telesales or telemarketing managers can be highly effective solutions for Cambridge in any business to business or industrial environment such as packaging, healthcare, industrial, electronics, automotive components and accessories, mobility products, marketing agencies, IT consultancy, print, plastics, building and construction suppliers.
If you feel your Cambridge team lacks focus and the right set up, process and organisation, talk to us on 01858 461148. We may be able to help.
Tags: cambridge, developing telesales team, in-house telemarketing training & development, interim telesales manager, telemarketing interim manager, Telemarketing management, telesales manager
Posted in benchmarking telesales teams, Independent audit of telemarketing team, telemarketing, Telemarketing management, telesales, Telesales team assessment, telesales team management | No Comments »
Wednesday, September 16th, 2009
Telesales and a host of other good business initiatives has helped produce a 30% rise in turnover for a Cambridge based company since the beginning of the year.
To Market is pleased to have worked with a Cambridge company in training and development for their telesales team at the beginning of 2009. An intensive 2 day course for the 8 people they have in telesales in their Cambridge office has produced some fantastic results. In a business to business market sector that has seen market falls of 8% year on year, this company has produced increased turnover of just under 30% in the same period.
Cambridge telesales and telemarketing training
Training work on benefits selling, overcoming objections, dealing with gatekeepers and telephone techniques training has helped the team maximise sales opportunities. Additionally the introduction of new KPIs key performance indicators and a stronger focus on telesales activity has seen contacts and dial rates increase 37% for the team as a whole.
As the market picks up, success awaits those companies who invest in their teams to make sure they are the absolute best they can be. Fortune favours the brave. Bespoke tailored training available for business to business organisations in areas such as Birmingham, Coventry, Leicester, Northampton, Kettering, Wellingborough, Corby, Daventry, Grantham, Stamford, Newark, Cambridge, Newmarket, Derby, Nottingham, and Peterborough as well as wider parts of Leicestershire, Northamptonshire and Cambridgeshire. Talk to us, we’ll explain how.
Tags: cambridge, leicester, northampton, sales team development, telemarketing training, telemarketing training programmes, telephone techniques training, telesales growth, telesales skills, telesales training
Posted in business growth, communication skills, Getting past gatekeepers, Overcoming objections, sales development training, telemarketing, telephone techniques, telesales, telesales team management | No Comments »
Monday, September 14th, 2009
There is a way to get an experienced telesales or telemarketing manager in your company for a fraction of the usual cost.
Many companies are facing a current situation where they want to provide strong leadership and telesales or telemarketing management for their team, but without wanting to commit to spending the £50,000 to £60,000 that it would normally cost.
Get your team to the next level with some interim management
An alternative is to hire somebody on a freelance basis to do an agreed number of days per month for you. Say you set up an agreement with someone to do 5 days per month. The required investment will be less than half what it would cost to employ someone.
You may additionally get around the need for a lengthy contract and so if your business changes shape or your needs change, you can wind up the agreement. Alternatively you can also use the exercise as a great test bed for trying out a potential telesales or telemarketing manager. Also your freelance manager should be able to help you spec up what you need. No company car, or pension or healthcare either so you have access to quality management and leadership at a fraction of the normal fee.
Many organisations are talking to us at the moment about such an arrangement as it gives much more flexibility and a lack of heavy investment and cost at a time when business conditions are volatile.
Consider the idea of an interim manager for your team. They can help set up or develop KPIs for your team, can help with benefits selling, objection handling and even sales call structure. It could be the best thing to help train, develop and build a telesales or telemarketing team whether you are in Leicester, Northampton, Kettering, Corby, Wellingborough, Cambridge, Peterborough, Birmingham, Coventry, Derby or Nottingham or anywhere across Leicestershire, Northamptonshire, or the East or West Midlands.
Tags: birmingham, cambridge, corby, coventry, developing telesales, how to improve telesales team, kettering, leicester, Leicestershire, northampton, Northamptonshire, Telemarketing management, telemarketing teams, telesales process training, telesales team management
Posted in benchmarking telesales teams, Independent audit of telemarketing team, sales development training, telemarketing, Telemarketing management, telesales, Telesales team assessment, telesales team management | No Comments »
Saturday, August 1st, 2009
There will be a telephone skills seminar for business owners run in Grantham in September. We’re currently putting the plan for a 2 hour seminar for all of you who are interested in building a more effective lean sales lead business for the future. There will be 3 guest presenters all experts in their field. Will Hawkins from MMT Digital will tell you how to get the most out of your website to make sure that people find you and not your competitors. Follow the link to http://www.mmtdigital.co.uk/RVE6a6413e6e94644d9a2f44f4250586398,,.aspx to read more about Will’s specialist skills. We are also pleased that Lloyd Stubbs from Taxassist accountants http://www.taxassist.co.uk/lloydstubbs/ who will pass on his expertise on how to ensure you manage your cashflow which is of course critical to the long and indeed short term survival of your business.
Andrew Seaward will also be running a presentation on how to use the telephone to build more effective customer relationships over the phone. Getting more customers and keeping the ones you already have is even more important now than in the recent past perhaps.
For all business leaders in Grantham, Peterborough, Leicester, Oakham, Uppingham, Stamford, Market Deeping and wider parts of Lincolnshire, Leicestershire and Cambridgeshire who have an interest in this seminar, just post a reply here. Your attendance at the seminar will be free of charge, and just think one idea, JUST ONE IDEA will make you glad you came along !
Tags: business owners, business owners self-development, cambridge, free business advice, free marketing seminar, Grantham, Leicestershire, marketing seminar, Oakham, Peterborough, Stamford, training for business owners, Uppingham
Posted in business development, business growth, Free training, owner managers directors, Personal development, seminar | No Comments »
Tuesday, May 19th, 2009
A one day business development seminar is about to be run for business owners and is fully funded in the East of England, the Eastern Counties including Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire and Hertfordshire.
If you’re a director or business owner manager of a small to medium sized business in Leicestershire in the East of England your place at this £500 one day business development seminar may qualify for full funding. So to you – not a bean ! Not one shilling !
Funded is available through Train to Gain. The seminar is titled
How to win and keep more business
So it will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.
If you think you may qualify, and you’d like more details on how to improve the sales and customer service functions within your company just let us know via e-mail. You can e-mail me directly and I’ll write to you personally with more details. If you have any questions in the meantime – pick up the phone and give us a call.
This seminar is ideal for business owners, and directors within companies in Cambridge, Bury St Edmunds, Newmarket, Norwich, Ipswich, St Ives, Haverhill, St Albans, Stevenage, Letchworth, Baldock, Hemel Hempstead, Luton, Leighton Buzzard, as well as the wider counties of Cambridgeshire, Norfolk, Suffolk, Essex, Hertfordshire and Bedfordshire
Tags: Bury St Edmunds, business development ideas, business growth seminar, cambridge, Ely, fully funded training, funded business growth seminar, Haverhill, Hemel, how to build business workshop, Ipswich, Luton, new business development, Newmarket, St Ives, Train to Gain funded training, training for business owners
Posted in business development, business growth, customer handling, Customer service management, customer services, Field sales training, Free training, Funded training, owner managers directors, Personal development, sales development training, Selling advice, seminar, Train to Gain funding | No Comments »
Thursday, March 19th, 2009
Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in the East of England, so this will help you in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England.
We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.
Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.
This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.
Tags: Add new tag, Bury St Edmunds, cambridge, corby, Derbyshire, East of England, free customer service training, free marketing training, free sales training, free sales workshop, funded training for sales and customer service, kettering, leicester, Leicestershire, Newmarket, Norfolk, Northamptonshire, Nottinghamshire, partially funded training, sales development funded seminars, Suffolk, Train to Gain funded training
Posted in Customer service management, Field sales training, free customer service training, free telephone sales training, Personal development, sales development training, Selling advice | No Comments »
Monday, November 24th, 2008
The courses To Market runs for telephone skills training are normally 2 day and are highly interactive. There are customer service training couses, telesales and telemarketing training available on your premises. They are also run at central venues in the towns of Leicester, Cambridge, Kettering, Milton Keynes, Birmingham, Solihull, Peterborough, Nottingham and other parts of Lincolnshire, Leicestershire Northamptonshire and beyond.
However To Market www.tomarket.co.uk is looking at putting on some ‘basic’ one day courses. These would be held at different venues around the country including Manchester, Birmingham, Preston, Cambridgeshire, Warrington,Huddersfield, Plymouth, Oxford and Lincoln.
There will be 3 versions. One is telesales and telemarketing training for those of you responsible for outbound new business development work. The second is for reactive teams so it is customer service training. The third one day seminar on offer is more general telephone techniques so this is aimed at all people who deal with customers so this may include training for receptionists,sales teams,helpdesk personnel as well as many others. Do you think this would be of interest to you or your company. If so let us know which town you’re in and your company details either via e-mail on the www.tomarket.co.uk website or by posting a thread on this message and To Market will let you course dates in your area�
Tags: birmingham, cambridge, corby, coventry, customer service training, daventry, kettering, leicester, lichfield, milton keynes, northampton, solihull, telesales training, training for telemarketing
Posted in communication skills, customer services, telemarketing, telephone techniques, telesales | No Comments »