Posts Tagged ‘appointment setting by phone’

Telesales and telemarketing training for contract cleaning companies

Friday, November 6th, 2009

Contract cleaning companies rely heavily on telesales and telemarketing, and To Market gets many training and development enquiries from this industry sector. Having an effective telesales or telemarketing team is important if you are trying to generate new leads and new business opportunities in contract cleaning.

Not all contract cleaners are as cheap to pay as this one !
Not all contract cleaners are as cheap to pay as this one !

Building a good database or list is fairly straightforward if you’re a contract cleaning company as most business of a certain profile will have a potential use for your services.

To Market training for contract cleaning companies usually starts with the onsite team audit where we will come and listen in to your team for 2 hours. At that point we can give you a report back on your team, and areas for improvement. The 2 day in-house telephone communication skills course is then tailored to address the areas for improvement.
In addition as one contract cleaning client said recently “the other good thing about training is that it signals to my team that their role is valued and that I’m serious about their targets too !”
Give us a call on 01858 461148 to discuss your current business situation and your development plans. Maybe we can help.

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Posted in Telemarketing management, benchmarking telesales teams, communication skills, contract cleaners, sales development training, telemarketing, telephone techniques | No Comments »

Telesales team training – vending companies

Friday, October 30th, 2009

Many vending machine companies use telesales teams to develop new business. To Market has been commissioned by many vending machine operators to help improve the appointment rate of the office based sales team. Alternatively some vending machine companies allocate a day a week or so for their field sales representatives to book their own appointments. The way you structure this will largely depend on the size of your company.

Vending machines - Big in Japan

Vending machines - Big in Japan

In Japan according to the Japanese Vending Machine Association, there is one vending machine for every 23 people ! So vending machines are clearly big in Japan. So plenty of room for growth in the UK market then ?! 

We’ve done telesales training for vending machine companies and helped them improve their telephone sales call structure, and helped implement a more disciplined approach to making these proactive business development calls.

We also carry out team audits on teams like yours. On one visit to a vending industry company we spotted that although their product knowledge was good, they didn’t spend enough care and talk time building rapport on the calls. As a result their appointment rates were poor.

With a programme of training, we were able to address this and in the 3 months after training, appointment rates increased 30%. Not everyone perhaps wants this rate of business growth, but if you’ve read this far I suspect you do !!

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Posted in Telesales team assessment, Telesales tips, benchmarking telesales teams, sales development training, telemarketing, telephone techniques, telesales, telesales team management, vending | No Comments »

Telesales and telemarketing training UK – Leicester, Northampton, Cambridge, Birmingham

Tuesday, February 24th, 2009

To Market runs telesales and telemarketing training courses in the UK and we frequently train in Leicester, Northampton, Coventry, Cambridge and Birmingham.

 

Andrew Seaward of To Market explains in sales training for telesales teams that the elevator speech is where you explain what your organisation offers in the time it takes to ride in an elevator or lift (as we call it.) It is really important to hone this so that it is clear and concise. We all naturally have a short attention span and will mentally ‘glaze over’ within a minute or so.

 

At To Market we help businesses deal more effectively with their customers over the phone. That’s it. If you want to know more we also explain that we offer telesales and telemarketing training courses to business all around the UK, especially in the Midlands covering Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands.

 

Telesales and telemarketing is at the forefront of identifying new business, and ensuring business growth. Make sure your team is at the top of their game. To Market training for telesales and telemarketing includes closing the sale, overcoming objections, handling objections, getting past the gatekeeper and buying signals. So make sure you invest in the most important part of your business- the front end – your telesales or telemarketing team. To Market telesales training courses will help you achieve this. Click here to find out more http://www.tomarket.co.uk/training.php

 

So wherever you are in the UK, especially the Midlands, Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands, we look forward to speaking to you.

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Posted in Field sales training, Getting past gatekeepers, Overcoming objections, Selling advice, communication skills, telemarketing, telephone techniques, telesales, telesales team management | No Comments »