<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>To Market Blog &#187; advice on customer service</title>
	<atom:link href="http://www.tomarket.co.uk/blog/tag/advice-on-customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
	<lastBuildDate>Mon, 06 Feb 2012 10:27:15 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.3.1</generator>
		<item>
		<title>Great customer service tips from adversity</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/#comments</comments>
		<pubDate>Mon, 20 Sep 2010 07:10:40 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer Service disaster]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[customer service best practice]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[delivering exceptional customer service]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[what makes exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=513</guid>
		<description><![CDATA[Turning a PR disaster into fantastic customer service. Use our story of our customer service calamity to identify how to get your customer relationships back on track. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-tips-from-adversity/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Great customer service is about EFFICIENCY &#8211; right ?</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-is-about-efficiency-right/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-is-about-efficiency-right/#comments</comments>
		<pubDate>Fri, 03 Sep 2010 08:32:51 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[free customer service training]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Benchmarking customer service team]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[excellent customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=501</guid>
		<description><![CDATA[Great customer service and exceeding the customer's expectations is about efficiency. All good customer service training covers this important subject. It is an interesting concept as efficiency in a customer service environment is about 2 different things and they are opposing forces. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/great-customer-service-is-about-efficiency-right/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Good customer service &#8211; it&#8217;s all about attention to detail</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-its-all-about-attention-to-detail/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-its-all-about-attention-to-detail/#comments</comments>
		<pubDate>Fri, 23 Jul 2010 09:58:52 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[what makes exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=490</guid>
		<description><![CDATA[Great customer service is about many things, good attention to detail is right up there among the really important ones. And even more so if you're in a service sector ; restaurant, hotel etc.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/good-customer-service-its-all-about-attention-to-detail/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Using positive language to influence customers &#8211; part of exceptional customer service</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/using-positive-language-to-influence-customers-part-of-exceptional-customer-service/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/using-positive-language-to-influence-customers-part-of-exceptional-customer-service/#comments</comments>
		<pubDate>Sat, 07 Nov 2009 17:36:18 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer service team assessment]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[excellent customer service]]></category>
		<category><![CDATA[free business advice]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[free tips on customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=222</guid>
		<description><![CDATA[Use positive language even when saying No to customers. Keep the dialogue going and avoid confrontational language such as 'No'. It leaves no wriggle room at all. Offer alternatives, explain policy and above all be respectful to your customer or prospect.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/using-positive-language-to-influence-customers-part-of-exceptional-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>No actually I don&#8217;t want anyone to do my packing thank you ! Customer service tip</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/no-actually-i-dont-want-anyone-to-do-my-packing-thank-you-customer-service-tip/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/no-actually-i-dont-want-anyone-to-do-my-packing-thank-you-customer-service-tip/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 15:01:09 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[customer service best practice]]></category>
		<category><![CDATA[customer service in retail shops]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[delivering exceptional customer service]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=61</guid>
		<description><![CDATA[When designing your customer service process, or when you're offering customer service yourself, use a bit of common sense. We're all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !

]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/no-actually-i-dont-want-anyone-to-do-my-packing-thank-you-customer-service-tip/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>I&#8217;ve noticed &#8211; retailers giving added value &#8211; top sales tip</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/ive-noticed-retailers-giving-added-value-top-sales-tip/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/ive-noticed-retailers-giving-added-value-top-sales-tip/#comments</comments>
		<pubDate>Mon, 09 Feb 2009 13:59:08 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[adding value to the customer experience]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[going the extra mile training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=32</guid>
		<description><![CDATA[Free Customer Service training hints tips and advice customer service tips advice on customer service how to exceed customer expectations going the extra mile training adding value to the customer experience customer service free tips]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/ive-noticed-retailers-giving-added-value-top-sales-tip/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

