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Fix up an audit on your customer service team

By andrew on February 21, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your customer service team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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Your sales script is a powerful tool when used professionally

By andrew on February 14, 2019

Call guides and scripts. Constructed and used professionally, they can be a powerful tool to help you dig up more opportunities on the phone. But used badly, they give us all a bad name. Here, we set out some of the main factors to consider when preparing yourself for effective outbound calls.

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You can tell more than 40 things about somebody from as little as 6 words

By andrew on February 8, 2019

The power of vocal tone and energy can’t be underestimated. It is one of the liveliest modules on our training courses for both customer service and telesales / telemarketing. Demonstrating how NOT to deliver lines and then characterising them as vocal ‘colours’ is one of the enduring parts of the course according to the delegates. Ensure your vocal tone and energy is giving the correct impression to your customers.

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Franchise network telesales training

By andrew on February 7, 2019

If you’re part of a franchise business and want to help your telesales or telemarketing team achieve better results, talk to us. We provide a range of core courses with tailored additional training and tips sessions.

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Structuring your telephone sales call – 3 elements

By andrew on February 4, 2019

Structuring your sales call is a key part of making sure your calls are effective. Here are 3 tips from our 3 CD audio series on selling on the phone. Here we cover background, using benefit statements and summarising.

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How about a team audit on your telemarketing team?

By andrew on January 30, 2019

Having an independent team audit carried out on your telemarketing or telesales team can give big benefits. You will learn things that perhaps you didn’t know or it may confirm your feelings. Book an independent team audit on your team and look for ways to improve results.

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Character traits of great sales people

By andrew on January 7, 2019

8 traits of successful sales people. What makes some sales people more successful than others? Not just these 8 for sure, but this is a good blueprint to help keep your own personal bar set high. Setting high standards leads to greater satisfaction and more success. You know it makes sense!

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Book an audit on your telesales team

By andrew on January 4, 2019

A team audit is a rapid but powerful 2 hour exercise carried out with 4 members of your phone team. In just 2 hours you will get an independent view on your team, how they carry out their job role and how they can help you improve performance.

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What to do with Christmas – business review

By andrew on December 21, 2018

Christmas and new year is a great time to take stock and review your business, your product lines, your customer mix etc. Most of the country goes quiet, so you can take time out to think, without being worried that the rest of the economy and your competitors in particular are stealing a march on you.

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