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Do unto others as you would have them do unto you

By andrew on April 29, 2008

The following tip is plain good sensible advice. But it needs saying nevertheless. Diane Hall submitted this tip after a retail customer service course in Northampton.   She wrote “My tip is treat everyone as you would wish to be treated yourself. This has stood me in good stead since the course and it is […]

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Smile – if you want your customers to bother with you !

By andrew on April 26, 2008

Recently I had a lady call me from a market research company. I have worked in market research, so I usually give them my time. However in this instance I refused, based on the fact listening to her monotone voice was a little short of depressing. The moral of the story is always smile whilst your talking to a customer and it reflects in your voice.

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Positive attitude – develop one !

By andrew on April 25, 2008

Having a positive attitude when dealing with customers is key to success. Whether you deal with customers in a customer service environment or you are in telesales or telemarketing, your attitude will be noticed on both a conscious and sub-conscious level.

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Smiling !

By andrew on April 23, 2008

The value of smiling when in customer service. A smile is free

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Identifying needs

By andrew on April 22, 2008

Free advice and tips on identifying needs with customers on the telephone

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Remember to call back

By admin on

If you’ve promised to call back at a specific time, do so. They will be impressed with your professionalism. Customer Services Training Courses run by To Market

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Customers like to say yes

By andrew on April 21, 2008

Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.

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