The following tip is plain good sensible advice. But it needs saying nevertheless. Diane Hall submitted this tip after a retail customer service course in Northampton. She wrote “My tip is treat everyone as you would wish to be treated yourself. This has stood me in good stead since the course and it is […]
Welcome To Our Blog
Recently I had a lady call me from a market research company. I have worked in market research, so I usually give them my time. However in this instance I refused, based on the fact listening to her monotone voice was a little short of depressing. The moral of the story is always smile whilst your talking to a customer and it reflects in your voice.
Having a positive attitude when dealing with customers is key to success. Whether you deal with customers in a customer service environment or you are in telesales or telemarketing, your attitude will be noticed on both a conscious and sub-conscious level.
The value of smiling when in customer service. A smile is free
Free advice and tips on identifying needs with customers on the telephone
If you’ve promised to call back at a specific time, do so. They will be impressed with your professionalism. Customer Services Training Courses run by To Market
Framing questions with customers so that it is easy for them to say yes will increase sales. This is all a part of advanced selling skills.