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The soft underbelly of your customer base

By andrew on December 22, 2011

The soft underbelly of your customer base. This is what you want to go for in 2012, right? Many companies appreciate that finding additional business at the moment is a test of your sales and marketing skills. Broadly speaking your customer database can be divided into 3 hopefully ; Existing trading customers Lapsed customers Prospects (those […]

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Telesales & telemarketing masterclass – 12th & 13th December 2011

By andrew on November 23, 2011

Our next 2 day telesales masterclass will run on 12th & 13th December 2011 in Coventry. Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions […]

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Now is the time for small business to do your own telemarketing calls

By andrew on October 23, 2011

Top tips for small business to do your own business development calls. OK, so the business environment is challenging. You can sit and wonder what to do to stimulate customers to come to you. Trouble is most of this costs : advertising, PR etc. A more cost effective way of doing it is to make […]

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Inbound calls represent the best selling opportunities there are

By andrew on October 14, 2011

Inbound sales calls represent the best selling opportunities there are. They do really. Just consider it. They’ve decided to call you. Generally speaking they will be for one of a number of reasons : to gather information or advice, to enquire about a price or some other factor relating to a direct sale, to progress check an order, or maybe to complain!

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Why your elevator speech is important – sales advice

By andrew on August 30, 2011

There are many reasons why your elevator speech is important. This is all part of effective sales advice. First what is an elevator pitch? It is as you’ve probably guessed an American term, which we use in the UK unaltered. It is a finely honed script that you use when someone asks you what you do for […]

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Telemarketing scripting – why it’s a good idea

By andrew on August 23, 2011

Telemarketing scripting – the case in favour. Scripts have a bad press. Many people recoil in horror at the very mention of the word – but wait – hear me out! The reason I suspect that many people don’t like scripts is because we associate them with half-witted telesales and telemarketing people calling us (often at […]

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Travel industry – sell your way out of trouble

By andrew on August 19, 2011

Travel industry – sell your way out of trouble. As we recently saw another travel company fold, Holidays 4U trading as Aegean Flights, we understand that the travel industry is in choppy waters. These problems are all the more significant when you consider that the travel sector should be making money at this time of […]

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Sex sells – make the most of yourself

By andrew on July 15, 2011

Sex sells – make the most of yourself – honestly. We may like to deny it, and we may like to think in these modern times that we judge people on what they say and what they know. And all these things are important in the post-industrial era. However ………….. physical appearance still plays a […]

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Customer Service masterclass 29th – 30th June 2011 – Leicester / Northampton

By andrew on June 14, 2011

Customer Service masterclass training – Leicester or Northampton – 29th – 30th June 2011. This telephone skills course covers all the things you need to know to build better, stronger, more productive customer relationships over the phone.  This 2 day course is ideal for anyone who talks to customers on the telephone in a customer service […]

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7 steps to close the sale

By andrew on June 3, 2011

7 things to help you close that sale. 7 of the key things to be conscious of when trying to win the order from the customer over the phone. You communication skills can be better than others and this will ensure you win, they lose.

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