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Customer Service masterclass 15th – 16th November 2016 – Leicester Northampton

By andrew on October 28, 2016

Customer service masterclass – 15th & 16th November. 2 days covering key aspects of telephone communication skills for customer service, contact centre & customer retention teams. Covering dealing with difficult and demanding customers, building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Outbound telemarketing is back in fashion

By andrew on July 7, 2016

Outbound telemarketing is back in fashion. As B2B marketers find out that inbound marketing models featuring social media, eflyers and websites aren’t the total answer to their prayers, so outbound telemarketing comes back into vogue. With highly personalised one to one communication – no other form of contact offers such a great way of learning about customer wants and needs.

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6 tips on closing for telesales

By andrew on May 31, 2016

Closing is often feared in selling. And yet it is simply a part of the sales process. it is nothing more, nothing less. Generally the close is a short question. Built into your sales approach, it should just flow. Here are 6 tips about different stages of the sales close.

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6 tips on improving your telesales team motivation

By andrew on May 25, 2016

6 tips and views on how to keep your outbound telemarketing, telesales or lead generation team firing on all cylinders. Motivating the team is not always easy but is necessary to keep them focused on being successful, and it makes your job more enjoyable too!

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Want to sell more?

By andrew on April 28, 2016

Sell More. We all want to, but it’s not always that easy to build sales momentum. How are you doing with these 10 areas of marketing? Between them they could be stifling growth or stimulating it. By using a network of clever specialists you can help identify what is holding you back.

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Telephone skills masterclass 17th May 2016 – Leicester

By andrew on April 26, 2016

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Telephone skills masterclass 10th May 2016 – Birmingham

By andrew on April 19, 2016

Telephone skills masterclass – 1 day training course in Birmingham covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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Outsourcing telephone account management – SMEs

By andrew on April 17, 2016

Outsourcing some element of telephone based account management is an effective way of maintaining dialogue with customers – both present and past for limited investment. And think what the marketplace feedback would tell you. And you just might sell some more products and services on the back of it.

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Telephone skills masterclass 4th May 2016 – Cambridge

By andrew on April 12, 2016

Telephone skills masterclass – 1 day training course covering many of the key aspects of telephone communication skills for improving relations with customers. Reception, internal sales, customer service, sales administrators, telesales, telemarketing and customer retention teams can all benefit from this wisdom.. Covering building rapport using questioning & listening + more. All our courses are interactive, engaging & dare we say it – Fun?!

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What to do when you’re asked the price

By andrew on April 7, 2016

When is the right and when is the wrong time to reveal the price when you’re selling? You may want to do this at the end, but what if you are asked – directly by the prospect? How should you handle that? Here we put both sides of the argument.

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