Help and consultancy to get better results from your telesales team
Some help and consultancy to get better results from your telesales or telemarketing team. This is what we do for a living. We have a corporate briefcase full of tools and ideas to help implement and structure the management of your telesales or telemarketing team.
Raising telesales output and motivation through more scientific management
One of the great things about managing telesales and telemarketing teams is that all of their activity is measurable every step of the way. You can count how many calls they make, how many times they get through to the right person, how many of these opportunities they convert and what they produce.
We have an easy to use and administer system of KPIs, called telemetrics. Many organisations have implemented this to give better management information about their teams. This leads to better motivation too as management demonstrates the ability to manage.
We can even offer you interim management where you have the opportunity to buy in some specialist management skill for an agreed number of days per month.
There is a lot to managing a telephone based team effectively. Furthermore to keep the team on top of it’s game and motivated to produce maximum output and performance needs investment and time and of course the know-how. We can help you with this. This applies to any telephone based team you have : telesales, telemarketing, customer service, internal sales, call centre, contact centre.
Finally we also have a travel specialist within To Market who has worked extensively over many years within the travel and leisure industry. Alan has worked with Thomas Cook Peterborough, and a Leicester based travel company Page & Moy, now part of Market Harborough based travel group Travelsphere.
If you want to discuss some ideas you have or some results you want to achieve with your telesales, telemarketing or customer service team, give us a call on 01858 461148. We’ll help.