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	<title>To Market Blog</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>The magic ingredient that will help you get on in life &#8211; ENTHUSIASM</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/the-magic-ingredient-that-will-help-you-get-on-in-life-enthusiasm/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/the-magic-ingredient-that-will-help-you-get-on-in-life-enthusiasm/#comments</comments>
		<pubDate>Fri, 25 Jun 2010 12:28:56 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[motivating a telesales team]]></category>
		<category><![CDATA[telephone techniques training]]></category>
		<category><![CDATA[telesales motivation]]></category>
		<category><![CDATA[telesales team motivation]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=473</guid>
		<description><![CDATA[Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about you from the first 6 words of a telephone conversation. Make sure your energy level and enthusiasm give the right image.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/the-magic-ingredient-that-will-help-you-get-on-in-life-enthusiasm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Make sure your telesales team is targeted on what you are targeted on</title>
		<link>http://www.tomarket.co.uk/blog/2010/telemarketing/make-sure-your-telesales-team-is-targeted-on-what-you-are-targeted-on/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telemarketing/make-sure-your-telesales-team-is-targeted-on-what-you-are-targeted-on/#comments</comments>
		<pubDate>Fri, 07 May 2010 14:05:37 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Commission schemes]]></category>
		<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[assessing telesales teams]]></category>
		<category><![CDATA[incentivising telesales]]></category>
		<category><![CDATA[sales targeting]]></category>
		<category><![CDATA[targeting telesales]]></category>
		<category><![CDATA[telemarketing target setting]]></category>
		<category><![CDATA[telesales top tips for free]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=459</guid>
		<description><![CDATA[Telesales and telemarketing teams should be targeted on what the managers are targeted on. Too often teams are targeted to achieve something out of line with corporate objectives : for instance sales volume rather than profitable sales .....]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telemarketing/make-sure-your-telesales-team-is-targeted-on-what-you-are-targeted-on/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Why do sales people fail to close ?</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/why-do-sales-people-fail-to-close/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/why-do-sales-people-fail-to-close/#comments</comments>
		<pubDate>Fri, 23 Apr 2010 16:48:21 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[closing advice]]></category>
		<category><![CDATA[closing techniques]]></category>
		<category><![CDATA[sales techniques]]></category>
		<category><![CDATA[sales tips]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[tips on closing]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=455</guid>
		<description><![CDATA[Why do sales people fail to close ? A lot of the time it is all based around our human frailties and the fear of rejection. Using good questioning skills, good listening and an understanding of where you are in the sales process should overcome this.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/why-do-sales-people-fail-to-close/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Befriend the gatekeeper &#8211; it&#8217;s the only way !</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/befriend-the-gatekeeper-its-the-only-way/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/befriend-the-gatekeeper-its-the-only-way/#comments</comments>
		<pubDate>Fri, 26 Mar 2010 09:09:20 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Getting past gatekeepers]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[dealing with objections]]></category>
		<category><![CDATA[objection handling training]]></category>
		<category><![CDATA[overcoming objections]]></category>
		<category><![CDATA[overcoming objections on the telephone]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telesales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=450</guid>
		<description><![CDATA[Befriend the gatekeeper - it's the only way ! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and this is a hot topic when I discuss telesales or telemarketing training with clients. However it is important to remember a few truths ...]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/befriend-the-gatekeeper-its-the-only-way/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telephone techniques training course &#8211; 1 day</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/telephone-techniques-training-course-1-day/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/telephone-techniques-training-course-1-day/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 06:59:02 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[internal sales training]]></category>
		<category><![CDATA[one day course]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telephone techniques training]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=423</guid>
		<description><![CDATA[Telephone techniques course just launched - 1 day telephone skills course for telesales, customer service, telemarketing, internal sales and venues will serve Birmingham, Coventry, Daventry, Solihull, Lichfield, Leicester, Northampton, Kettering, Corby, St Ives, Wellingborough, Cambridge]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/telephone-techniques-training-course-1-day/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service masterclass training &#8211; Leicester / Northampton &#8211; 24th &#8211; 25th August 2010</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 07:04:27 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[call centre training]]></category>
		<category><![CDATA[contact centre training]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service workshop]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=75</guid>
		<description><![CDATA[Customer Service training - Leicestershire - 24th - 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales masterclass &#8211; Leicester / Northampton 26th &#8211; 27th July 2010</title>
		<link>http://www.tomarket.co.uk/blog/2010/telemarketing/telesales-masterclass-leicestershire-26th-27th-july-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telemarketing/telesales-masterclass-leicestershire-26th-27th-july-2010/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 11:26:43 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing tips]]></category>
		<category><![CDATA[telephone sales training]]></category>
		<category><![CDATA[telephone selling]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=74</guid>
		<description><![CDATA[Telesales masterclass - Leicestershire / Northampton 26th - 27th July 2010. Next open course for telesales and telemarketing personnel now set. Course will cover all the key elements of communication skills and how to structure an effective sales call. Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley and Oakham as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. Leicestershire 26th - 27th July 2010.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telemarketing/telesales-masterclass-leicestershire-26th-27th-july-2010/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Buy some huge experience with a short term telesales manager</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/buy-some-huge-experience-with-a-short-term-telesales-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/buy-some-huge-experience-with-a-short-term-telesales-manager/#comments</comments>
		<pubDate>Tue, 26 Jan 2010 14:10:58 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[interim telesales manager]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[interim phone team management]]></category>
		<category><![CDATA[interim telemarketing manager]]></category>
		<category><![CDATA[short term contract telesales manager]]></category>
		<category><![CDATA[short term telesales manager]]></category>
		<category><![CDATA[telemarketing interim manager]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=323</guid>
		<description><![CDATA[Buy some huge and wide ranging experience with a short-term telesales or telemarketing manager. You don't have to commit large sums to someone to head your team - certainly not at the moment. Find out more here.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/buy-some-huge-experience-with-a-short-term-telesales-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Unsolicited telephone sales calls can be illegal</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/unsolicited-telephone-sales-calls-can-be-illegal/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/unsolicited-telephone-sales-calls-can-be-illegal/#comments</comments>
		<pubDate>Fri, 22 Jan 2010 12:02:48 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telephone preference service]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[CTPS]]></category>
		<category><![CDATA[marketing legal practices]]></category>
		<category><![CDATA[telemarketing law]]></category>
		<category><![CDATA[telesales and the law]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=410</guid>
		<description><![CDATA[Unsolicited telephone sales calls can be illegal. So this means you can’t simply start calling names and companies at random from a list. Make sure your telephone sales calls are legal by getting your list checked against the Corporate telephone preference service register. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/unsolicited-telephone-sales-calls-can-be-illegal/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Council customer service training &#8211; open course East Midlands</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 12:45:03 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Councils customer service training]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[Cambridgeshire council customer service training]]></category>
		<category><![CDATA[Council customer service training east midlands]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service training for councils]]></category>
		<category><![CDATA[Leicestershire councils]]></category>
		<category><![CDATA[Lincolnshire council training]]></category>
		<category><![CDATA[Northamptonshire councils]]></category>
		<category><![CDATA[public sector customer service courses]]></category>
		<category><![CDATA[Warwickshire council customer service training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=28</guid>
		<description><![CDATA[Brand new customer service training for councils, east midlands, northamptonshire, Leicestershire, Warwickshire, Lincolnshire, Cambridgeshire councils customer service training, public sector customer service courses, handling conflict training  ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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