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	<title>To Market Blog</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Talk specifics &#8211; people listen more</title>
		<link>http://www.tomarket.co.uk/blog/telesales/talk-specifics-people-listen-more/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/talk-specifics-people-listen-more/#comments</comments>
		<pubDate>Tue, 31 Jan 2012 09:54:07 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales scripts]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[sales tips]]></category>
		<category><![CDATA[telesales advice]]></category>
		<category><![CDATA[telesales top tips for free]]></category>
		<category><![CDATA[tips on selling]]></category>
		<category><![CDATA[training in telesales]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=977</guid>
		<description><![CDATA[Develop more persuasive scripts and call guides for your telesales and telemarketing by using specific examples. Avoid generalities, and give them facts instead. They will listen more attentively and you'll be more persuasive. ]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Get all your sales quotes out within 48 hours</title>
		<link>http://www.tomarket.co.uk/blog/telesales/get-all-your-sales-quotes-out-within-48-hours/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/get-all-your-sales-quotes-out-within-48-hours/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 11:02:21 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[sales proposals]]></category>
		<category><![CDATA[winning orders]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=959</guid>
		<description><![CDATA[Get all your sales quotes out within 48 hours. Have standards and sales proposal templates to use to ensure all sales activity is followed up rapidly. Make sure you perform to this standard and demand it of others if you're the manager. What's the worst that will happen? You just might win some more orders. Find out how it makes it easier for you too. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/get-all-your-sales-quotes-out-within-48-hours/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales masterclass &#8211; 20th &amp; 21st February 2012 &#8211; Leicester Northampton</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/#comments</comments>
		<pubDate>Thu, 19 Jan 2012 13:25:46 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Internal sales]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[appointment setting by phone]]></category>
		<category><![CDATA[effective telemarketing techniques]]></category>
		<category><![CDATA[selling techniques]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telemarketing training midlands]]></category>
		<category><![CDATA[telephone skills courses]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[telesales training Leicester]]></category>
		<category><![CDATA[telesales training Leicestershire]]></category>
		<category><![CDATA[telesales training northampton]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=936</guid>
		<description><![CDATA[Telesales masterclass Feb 20th and 21st covering Leicestershire and Northamptonshire. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to close a telesales call &#8211; properly!</title>
		<link>http://www.tomarket.co.uk/blog/telesales/how-to-close-a-telesales-call-properly/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/how-to-close-a-telesales-call-properly/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 09:27:11 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice on making cold calls]]></category>
		<category><![CDATA[advice on telemarketing]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=899</guid>
		<description><![CDATA[How to close a telesales call &#8211; properly! It is easy to lose focus on your call at the end of your conversation with your customer or prospect. You know it&#8217;s about to end and so do they. However there are still certain things to do to ensure your telemarketing or telesales call is professional. summarise build [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/how-to-close-a-telesales-call-properly/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The soft underbelly of your customer base</title>
		<link>http://www.tomarket.co.uk/blog/selling-advice/the-soft-underbelly-of-your-customer-base/</link>
		<comments>http://www.tomarket.co.uk/blog/selling-advice/the-soft-underbelly-of-your-customer-base/#comments</comments>
		<pubDate>Thu, 22 Dec 2011 17:18:18 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Account management]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Customer acquisition]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[customer database]]></category>
		<category><![CDATA[growing customers]]></category>
		<category><![CDATA[marketing ideas]]></category>
		<category><![CDATA[marketing strategy]]></category>
		<category><![CDATA[marketing top tips]]></category>
		<category><![CDATA[new customer acquisition]]></category>
		<category><![CDATA[SME marketing ideas]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=791</guid>
		<description><![CDATA[The soft underbelly of your customer base. This is what you want to go for in 2012, right? Many companies appreciate that finding additional business at the moment is a test of your sales and marketing skills. Broadly speaking your customer database can be divided into 3 hopefully ; Existing trading customers Lapsed customers Prospects (those [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/selling-advice/the-soft-underbelly-of-your-customer-base/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales &amp; telemarketing masterclass &#8211; 12th &amp; 13th December 2011</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/#comments</comments>
		<pubDate>Wed, 23 Nov 2011 10:25:10 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales masterclass]]></category>
		<category><![CDATA[telesales skills]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[telesales workshop]]></category>
		<category><![CDATA[training for telemarketing]]></category>
		<category><![CDATA[training in telesales]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=636</guid>
		<description><![CDATA[Our next 2 day telesales masterclass will run on 12th &#38; 13th December 2011 in Coventry. Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Now is the time for small business to do your own telemarketing calls</title>
		<link>http://www.tomarket.co.uk/blog/funded-training/business-development/now-is-the-time-for-small-business-to-do-your-own-telemarketing-calls/</link>
		<comments>http://www.tomarket.co.uk/blog/funded-training/business-development/now-is-the-time-for-small-business-to-do-your-own-telemarketing-calls/#comments</comments>
		<pubDate>Sun, 23 Oct 2011 08:50:45 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[seminar]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[marketing for small business]]></category>
		<category><![CDATA[marketing seminars]]></category>
		<category><![CDATA[new business development]]></category>
		<category><![CDATA[owner manager development]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=105</guid>
		<description><![CDATA[Top tips for small business to do your own business development calls. OK, so the business environment is challenging. You can sit and wonder what to do to stimulate customers to come to you. Trouble is most of this costs : advertising, PR etc. A more cost effective way of doing it is to make [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/funded-training/business-development/now-is-the-time-for-small-business-to-do-your-own-telemarketing-calls/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Inbound calls represent the best selling opportunities there are</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-handling/inbound-calls-represent-the-best-selling-opportunities-there-are/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-handling/inbound-calls-represent-the-best-selling-opportunities-there-are/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 09:35:55 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Complaint handling]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Inbound sales]]></category>
		<category><![CDATA[Internal sales]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[cross-selling]]></category>
		<category><![CDATA[increasing sales]]></category>
		<category><![CDATA[internal sales training]]></category>
		<category><![CDATA[selling more]]></category>
		<category><![CDATA[selling more on the phone]]></category>
		<category><![CDATA[switch selling]]></category>
		<category><![CDATA[upselling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=667</guid>
		<description><![CDATA[Inbound calls represent the best selling opportunities there are. They do really. Just consider it. They’ve decided to call you. Generally speaking they will be for one of a number of reasons ; -                      To gather information or advice -                      To enquire about a price or some other factor relating to a direct sale -                      [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/customer-handling/inbound-calls-represent-the-best-selling-opportunities-there-are/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why your elevator speech is important &#8211; sales advice</title>
		<link>http://www.tomarket.co.uk/blog/telesales/why-your-elevator-speech-is-important-sales-advice/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/why-your-elevator-speech-is-important-sales-advice/#comments</comments>
		<pubDate>Tue, 30 Aug 2011 09:04:38 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[elevator speech]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[sales advice]]></category>
		<category><![CDATA[sales introduction]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=660</guid>
		<description><![CDATA[There are many reasons why your elevator speech is important. This is all part of effective sales advice. First what is an elevator pitch? It is as you&#8217;ve probably guessed an American term, which we use in the UK unaltered. It is a finely honed script that you use when someone asks you what you do for [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/why-your-elevator-speech-is-important-sales-advice/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telemarketing scripting &#8211; why it&#8217;s a good idea</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telemarketing-scripting-why-its-a-good-idea/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telemarketing-scripting-why-its-a-good-idea/#comments</comments>
		<pubDate>Tue, 23 Aug 2011 11:22:42 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[sales lead generation]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice on telemarketing]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales calls]]></category>
		<category><![CDATA[telesales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=652</guid>
		<description><![CDATA[Telemarketing scripting &#8211; the case in favour. Scripts have a bad press. Many people recoil in horror at the very mention of the word &#8211; but wait &#8211; hear me out! The reason I suspect that many people don&#8217;t like scripts is because we associate them with half-witted telesales and telemarketing people calling us (often at [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telemarketing-scripting-why-its-a-good-idea/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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