To Market Blog

Customer Service training run by To Market on site at your premises for your team or at open courses across the Midlands.

Customer Service training courses run for call centre, contact centre, customer service teams, customer retention teams. 2 day in-house courses to help customer service personnel and staff achieve the highest level of customer service. Exceptional customer service, exceeding customer expectations are all aspirations for professional customer service teams.

We run customer service training courses and seminars across all business sectors.

Typical training courses for customer service include questioning skills, conflict resolution, dealing with compliants, handling difficult customers, directing the conversation and mixed messages (how the message they receive is not the message you send.)

Download a typical 2 day in-house onsite customer service course schedule by following this link http://www.tomarket.co.uk/course-schedules.php

To help your team raise the bar and to build better customer relationships on the phone, call To Market on 01858 461148. You can also try out some of the course material on our audio CDs available through Associated Learning Systems, follow the link to http://www.associatedlearningsystems.co.uk/product_list.asp?Section=CUSTOMER%20SERVICE%20SKILLS

Courses run across the East Midlands and West Midlands including Birmingham, Coventry, Solihull, Lichfield, Leicester, Northampton, Kettering, Corby, Wellingborough, Loughborough, Coalville, Nottingham, Derby, Warwick, Leamington Spa, Stratford on Avon, Rutland, and wider parts of Leicestershire and Northamptonshire .