Overcoming Objections | To Market Blog

Archive for the ‘Overcoming objections’ Category

Travel industry sales training – holiday companies

Thursday, August 20th, 2009

Travel industry sales training – holiday companies. Travel companies often have a particular interest in working with training providers who have a detailed knowledge of the travel business.

Sales training and customer service training for these companies is as important now as it has ever been. We are pleased that we secured the services of a top travel industry trainer. Alan Cook has over 25 years experience working as a trainer and most of them with travel companies. He joined us back in 2007, with a wealth of experience in the travel and leisure industry.

Alan Cook - specialist travel industry trainer

If you are looking to increase your conversion rates on the phone, to sell more, to make more bookings of your overseas, or ski or UK based holidays we know a man who can. He’s already been doing it for a number of years. Alan Cook has many years experience having worked for Thomas Cook at Peterborough, and Page and Moy a Leicester based travel company now owned by Market Harborough based travel group Travelsphere.

Expert travel industry training in Leicester, Market Harborough, Peterborough, Manchester, Brighton, London, Birmingham, York, Cambridge, Coventry, Nottingham, Derby. In-house training, coaching programmes and mentoring for customer service, telesales and sales agents for UK breaks, ski holidays, tours, cruises, chalets, escorted tours etc.

Tags: customer service coaching, customer service training, increasing sales, sales training, selling more on the phone, travel industry mentoring, travel sales training
Posted in benchmarking customer service teams, benchmarking telesales teams, communication skills, customer handling, Customer service management, customer service team assessment, customer services, Overcoming objections, sales development training, Selling advice, telephone techniques, telesales, Telesales team assessment, telesales team management | No Comments »

New sales course with partial funding from Train to Gain

Friday, April 24th, 2009

Good news is that there is a new sales course with partial funding available through Train to Gain.

To Market is now able to off you a one day course entitled the

21 things you need to know to sell more products to more customers

You can commission us to run this course in-house on your premises, or if you have less than 6 people for training why not join us at one of our open courses ?

For anyone new to selling, or someone just in need of a brush-up on technique with some top tips on selling skills and sales techniques this course is for you.

During the day we cover ;

§ Identifying needs

§ Getting past gatekeepers

§ Benefit selling

§ Questioning skills

§ Expression, energy, emphasis in the human voice

§ Opening the sales call

§ Dealing with objections

§ Call wrap-up

§ Getting commitment

Provided you are a SME (small to medium sized business) and you are the owner, a director or a senior manager within your organisation, and you undergo the training yourself, then there is funding available for this course through Train to Gain which means you get this one day course for up to 6 people for just £500. The normal fee is £1,500. So yes the government (bless them) will put £1,000 into training for you and your team.

What do you reckon ?

For more details and to register your interest just e-mail us at info@tomarket.co.uk and we’ll get the ball rolling for you.

Tags: Field sales training, funded sales training, getting past gatekeepers training, identifying needs, introduction to sales training course, introduction to selling, objection handling training, sales techniques, selling techniques, telesales course
Posted in communication skills, Field sales training, Funded training, Getting past gatekeepers, Overcoming objections, partially funded training, sales development training, Train to Gain funding | No Comments »

Telesales training for plastic packaging companies

Tuesday, March 24th, 2009

Recently To Market was commissioned to run in-house training for a plastic packaging company. We’ve worked with them over many years and the customer service course went well.

We’ve carried out both customer service and telesales training for companies who specialise in the manufacture of plastic packaging.

This training can be based around whatever your business challenges are, but we’ve worked on new sales development, identifying needs, lead qualification, overcoming objections, advice on getting past gatekeepers plus questioning skills. That’s on the telesales, telemarketing and internal sales courses.

On customer service training we work on handling conflict, dealing with complaints, complaint handling in other words, exceptional customer service training and how to delight the customer.

Packaging is one of the industrial market sectors we specialise in so if that’s your bag so to speak give us a call on 01858 461148 or e-mail us info@tomarket.co.uk

Tags: customer service training, exceeding customer expectations, exceptional customer service training courses, in-house telephone skills training, telemarketing training, telephone skills courses, telephone techniques, telesales training
Posted in communication skills, customer handling, Customer service management, customer services, Getting past gatekeepers, Overcoming objections, telemarketing, telesales, Uncategorized | No Comments »

Telesales training masterclass – 9th & 10th September 2009 – Leicester, Northampton, Coventry

Wednesday, February 25th, 2009

Telesales masterclass on 9th & 10th September – so straight after the school holidays ! This course is ideal for anyone in Leicester, Northampton, Coventry, Kettering, Corby, Wellingborough, Peterborough, Milton Keynes, or wider parts of Leicestershire and Northamptonshire.

This 2 day telesales and telemarketing training course is for anyone who wants to be selling more on the phone, and covers a range of selling techniques, telephone selling, and closing the sale. The telesales course will be a lively, fun 2 days helping you adopt new communication skills techniques.

We will be covering how to open a sales call, telephone techniques plus communication topics such as questioning skills, identifying needs, probing, dealing with objections, selling benefits.

You can e-mail us for more details including course schedule and fees at info@tomarket.co.uk. If required you can reserve a place at no obligation and then let us know if you want to book. This course will be run by Andrew Seaward – Senior Trainer at To Market

Tags: corby, coventry, kettering, leicester, Leicestershire, northampton, Northamptonshire, sales skills, selling on the telephone, selling techniques, telemarketing training, Telephone skills, telephone techniques, telesales training Leicester, training in telesales, Wellingborough
Posted in communication skills, Forthcoming courses, Getting past gatekeepers, Overcoming objections, Selling advice, telephone techniques, telesales, telesales team management | No Comments »

Telesales and telemarketing training UK – Leicester, Northampton, Cambridge, Birmingham

Tuesday, February 24th, 2009

To Market runs telesales and telemarketing training courses in the UK and we frequently train in Leicester, Northampton, Coventry, Cambridge and Birmingham.

Andrew Seaward of To Market explains in sales training for telesales teams that the elevator speech is where you explain what your organisation offers in the time it takes to ride in an elevator or lift (as we call it.) It is really important to hone this so that it is clear and concise. We all naturally have a short attention span and will mentally ‘glaze over’ within a minute or so.

At To Market we help businesses deal more effectively with their customers over the phone. That’s it. If you want to know more we also explain that we offer telesales and telemarketing training courses to business all around the UK, especially in the Midlands covering Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands.

Telesales and telemarketing is at the forefront of identifying new business, and ensuring business growth. Make sure your team is at the top of their game. To Market training for telesales and telemarketing includes closing the sale, overcoming objections, handling objections, getting past the gatekeeper and buying signals. So make sure you invest in the most important part of your business- the front end – your telesales or telemarketing team. To Market telesales training courses will help you achieve this. Click here to find out more http://www.tomarket.co.uk/training.php

So wherever you are in the UK, especially the Midlands, Coventry, Birmingham, Leicester, Northampton, Milton Keynes, Cambridge, Peterborough, Solihull, Lichfield, Kettering, Corby, Wellingborough, Nottingham and Derby as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Nottinghamshire, East Midlands and West Midlands, we look forward to speaking to you.

Tags: appointment setting by phone, selling more on the phone, selling skills on the phone, telemarketing training, telephone selling, telephone techniques, telesales courses, telesales training, teleselling training
Posted in communication skills, Field sales training, Getting past gatekeepers, Overcoming objections, Selling advice, telemarketing, telephone techniques, telesales, telesales team management | No Comments »

Telesales training courses at your premises in East Midlands, Leicester, Northampton, Coventry, Birmingham, Peterborough

Monday, November 24th, 2008

Telesales training courses can be run in-house at your premises. We also run a range of open telesales courses around the Midlands : in Leicester, Northampton, Coventry, Birmingham, Peterborough, Cambridge, Nottingham, Derby plus other sites in Leicestershire, Northamptonshire, West Midlands, Nottinghamshire, Derbyshire, Milton Keynes, East Midlands

Our telesales training courses and training programmes are designed to help you sell more on the telephone by getting round the gatekeeper, objection handling plus we cover buying signals, closing the sale, getting the deal. We run strongly interactive courses to help questioning skills and questioning techniques, how to direct the conversation plus understanding the impact of the human voice as well as listening skills, and telephone professionalism. Full details are available at the To Market website.

The training company is telesales and telemarketing training specialists and is headed by Andrew Seaward who has more than 20 years experience within customer service and telesales team development. He is supported by Alan Cook who is a training specialist in the travel industry having worked
in telephone skills training for many travel agents over the years.

Tags: increasing telephone sales results, selling more on the phone, telemarketing training, telephone sales, telephone techniques, telesales courses, telesales training
Posted in benchmarking telesales teams, Field sales training, Getting past gatekeepers, Independent audit of telemarketing team, Overcoming objections, telemarketing, telephone techniques, telesales, Telesales team assessment, telesales team management | No Comments »