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	<title>To Market Blog &#187; telephone techniques</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Talk specifics &#8211; people listen more</title>
		<link>http://www.tomarket.co.uk/blog/telesales/talk-specifics-people-listen-more/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/talk-specifics-people-listen-more/#comments</comments>
		<pubDate>Tue, 31 Jan 2012 09:54:07 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales scripts]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[sales tips]]></category>
		<category><![CDATA[telesales advice]]></category>
		<category><![CDATA[telesales top tips for free]]></category>
		<category><![CDATA[tips on selling]]></category>
		<category><![CDATA[training in telesales]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=977</guid>
		<description><![CDATA[Develop more persuasive scripts and call guides for your telesales and telemarketing by using specific examples. Avoid generalities, and give them facts instead. They will listen more attentively and you'll be more persuasive. ]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Telesales masterclass &#8211; 20th &amp; 21st February 2012 &#8211; Leicester Northampton</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/#comments</comments>
		<pubDate>Thu, 19 Jan 2012 13:25:46 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Internal sales]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[appointment setting by phone]]></category>
		<category><![CDATA[effective telemarketing techniques]]></category>
		<category><![CDATA[selling techniques]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telemarketing training midlands]]></category>
		<category><![CDATA[telephone skills courses]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[telesales training Leicester]]></category>
		<category><![CDATA[telesales training Leicestershire]]></category>
		<category><![CDATA[telesales training northampton]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=936</guid>
		<description><![CDATA[Telesales masterclass Feb 20th and 21st covering Leicestershire and Northamptonshire. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>How to close a telesales call &#8211; properly!</title>
		<link>http://www.tomarket.co.uk/blog/telesales/how-to-close-a-telesales-call-properly/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/how-to-close-a-telesales-call-properly/#comments</comments>
		<pubDate>Tue, 17 Jan 2012 09:27:11 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice on making cold calls]]></category>
		<category><![CDATA[advice on telemarketing]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=899</guid>
		<description><![CDATA[How to close a telesales call &#8211; properly! It is easy to lose focus on your call at the end of your conversation with your customer or prospect. You know it&#8217;s about to end and so do they. However there are still certain things to do to ensure your telemarketing or telesales call is professional. summarise build [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales &amp; telemarketing masterclass &#8211; 12th &amp; 13th December 2011</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/#comments</comments>
		<pubDate>Wed, 23 Nov 2011 10:25:10 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales masterclass]]></category>
		<category><![CDATA[telesales skills]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[telesales workshop]]></category>
		<category><![CDATA[training for telemarketing]]></category>
		<category><![CDATA[training in telesales]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=636</guid>
		<description><![CDATA[Our next 2 day telesales masterclass will run on 12th &#38; 13th December 2011 in Coventry. Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Inbound calls represent the best selling opportunities there are</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-handling/inbound-calls-represent-the-best-selling-opportunities-there-are/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-handling/inbound-calls-represent-the-best-selling-opportunities-there-are/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 09:35:55 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Complaint handling]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Inbound sales]]></category>
		<category><![CDATA[Internal sales]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[cross-selling]]></category>
		<category><![CDATA[increasing sales]]></category>
		<category><![CDATA[internal sales training]]></category>
		<category><![CDATA[selling more]]></category>
		<category><![CDATA[selling more on the phone]]></category>
		<category><![CDATA[switch selling]]></category>
		<category><![CDATA[upselling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=667</guid>
		<description><![CDATA[Inbound calls represent the best selling opportunities there are. They do really. Just consider it. They’ve decided to call you. Generally speaking they will be for one of a number of reasons ; -                      To gather information or advice -                      To enquire about a price or some other factor relating to a direct sale -                      [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/customer-handling/inbound-calls-represent-the-best-selling-opportunities-there-are/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telemarketing scripting &#8211; why it&#8217;s a good idea</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telemarketing-scripting-why-its-a-good-idea/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telemarketing-scripting-why-its-a-good-idea/#comments</comments>
		<pubDate>Tue, 23 Aug 2011 11:22:42 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[sales lead generation]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice on telemarketing]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales calls]]></category>
		<category><![CDATA[telesales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=652</guid>
		<description><![CDATA[Telemarketing scripting &#8211; the case in favour. Scripts have a bad press. Many people recoil in horror at the very mention of the word &#8211; but wait &#8211; hear me out! The reason I suspect that many people don&#8217;t like scripts is because we associate them with half-witted telesales and telemarketing people calling us (often at [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telemarketing-scripting-why-its-a-good-idea/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>7 steps to close the sale</title>
		<link>http://www.tomarket.co.uk/blog/telesales/7-steps-to-close-the-sale/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/7-steps-to-close-the-sale/#comments</comments>
		<pubDate>Fri, 03 Jun 2011 16:10:48 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice on telemarketing]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales advice]]></category>
		<category><![CDATA[telesales top tips for free]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=611</guid>
		<description><![CDATA[7 things to help you close that sale. More things than steps to be honest. We are all in situations where the sale is there to be taken. Some you will win, some you will lose. And that in itself is important not to get too hung up about. Sure you should do everything you [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/7-steps-to-close-the-sale/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Benefit selling on the phone</title>
		<link>http://www.tomarket.co.uk/blog/telesales/benefit-selling-on-the-phone/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/benefit-selling-on-the-phone/#comments</comments>
		<pubDate>Fri, 18 Feb 2011 10:36:36 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice on making cold calls]]></category>
		<category><![CDATA[Benefits selling]]></category>
		<category><![CDATA[features and benefits]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[increasing sales]]></category>
		<category><![CDATA[sales advice]]></category>
		<category><![CDATA[sales techniques]]></category>
		<category><![CDATA[selling benefits]]></category>
		<category><![CDATA[telesales advice]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=468</guid>
		<description><![CDATA[Benefit statements are especially important on the phone as you don't have long to get your message over. It's also about trying to make your call stand out from the crowd. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/benefit-selling-on-the-phone/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Telephone selling in commodity markets &#8211; ask for the order</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telephone-selling-in-commodity-markets-ask-for-the-order/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telephone-selling-in-commodity-markets-ask-for-the-order/#comments</comments>
		<pubDate>Fri, 26 Nov 2010 11:43:00 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advanced telephone selling]]></category>
		<category><![CDATA[closing advice]]></category>
		<category><![CDATA[closing techniques]]></category>
		<category><![CDATA[selling on the telephone]]></category>
		<category><![CDATA[Telephone skills]]></category>
		<category><![CDATA[telephone techniques training]]></category>
		<category><![CDATA[tips on closing]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=570</guid>
		<description><![CDATA[Commodity selling presents certain challenges. Customers are only after one thing - the lowest price. Make sure when you quote you also ALWAYS ask for the order. The worst thing that will happen is they say No. And they might just say yes.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telephone-selling-in-commodity-markets-ask-for-the-order/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales training Coventry &#8211; testimonials</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-training-coventry-testimonials/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-training-coventry-testimonials/#comments</comments>
		<pubDate>Fri, 19 Nov 2010 18:24:07 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telemarketing training midlands]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>
		<category><![CDATA[training in telesales]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=567</guid>
		<description><![CDATA[I.T. reseller telesales and telephone skills training. Recent course included structure of the sales call, listening skills, questioning skills, the fundamentals of communication, dealing with objections and complaints. Interactive course run by To Market telephone skills training.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-training-coventry-testimonials/feed/</wfw:commentRss>
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