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	<title>To Market Blog &#187; telephone techniques</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>7 tips on how to make cold calls</title>
		<link>http://www.tomarket.co.uk/blog/2010/telemarketing/7-tips-on-how-to-make-cold-calls/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telemarketing/7-tips-on-how-to-make-cold-calls/#comments</comments>
		<pubDate>Mon, 02 Aug 2010 08:58:18 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[advice on making cold calls]]></category>
		<category><![CDATA[business development]]></category>
		<category><![CDATA[cold calling techniques]]></category>
		<category><![CDATA[cold calling tips]]></category>
		<category><![CDATA[how to be good at telemarketing]]></category>
		<category><![CDATA[new business development]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[Telesales tips]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=485</guid>
		<description><![CDATA[7 tips on how to make cold calls. Cold calling is a key part of the business development model for any organisation. Cold calls are often the most feared, but only because they're generally carried out badly !Here are 7 tips to set you on your way. ]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The magic ingredient that will help you get on in life &#8211; ENTHUSIASM</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/the-magic-ingredient-that-will-help-you-get-on-in-life-enthusiasm/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/the-magic-ingredient-that-will-help-you-get-on-in-life-enthusiasm/#comments</comments>
		<pubDate>Fri, 25 Jun 2010 12:28:56 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Independent audit of telemarketing team]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[motivating a telesales team]]></category>
		<category><![CDATA[telephone techniques training]]></category>
		<category><![CDATA[telesales motivation]]></category>
		<category><![CDATA[telesales team motivation]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=473</guid>
		<description><![CDATA[Enthusiasm and energy makes successful sales people. Our telesales training features work on the true impact of your voice : how a stranger can tell 40+ things about you from the first 6 words of a telephone conversation. Make sure your energy level and enthusiasm give the right image.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/the-magic-ingredient-that-will-help-you-get-on-in-life-enthusiasm/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why do sales people fail to close ?</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/why-do-sales-people-fail-to-close/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/why-do-sales-people-fail-to-close/#comments</comments>
		<pubDate>Fri, 23 Apr 2010 16:48:21 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[closing advice]]></category>
		<category><![CDATA[closing techniques]]></category>
		<category><![CDATA[sales techniques]]></category>
		<category><![CDATA[sales tips]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[tips on closing]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=455</guid>
		<description><![CDATA[Why do sales people fail to close ? A lot of the time it is all based around our human frailties and the fear of rejection. Using good questioning skills, good listening and an understanding of where you are in the sales process should overcome this.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Befriend the gatekeeper &#8211; it&#8217;s the only way !</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/befriend-the-gatekeeper-its-the-only-way/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/befriend-the-gatekeeper-its-the-only-way/#comments</comments>
		<pubDate>Fri, 26 Mar 2010 09:09:20 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Getting past gatekeepers]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[dealing with objections]]></category>
		<category><![CDATA[objection handling training]]></category>
		<category><![CDATA[overcoming objections]]></category>
		<category><![CDATA[overcoming objections on the telephone]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telesales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=450</guid>
		<description><![CDATA[Befriend the gatekeeper - it's the only way ! Gatekeepers, receptionists, secretaries, PAs can be the bane of your life to any aspiring telemarketing or telesales person, and this is a hot topic when I discuss telesales or telemarketing training with clients. However it is important to remember a few truths ...]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telephone techniques training course &#8211; 1 day</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/telephone-techniques-training-course-1-day/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/telephone-techniques-training-course-1-day/#comments</comments>
		<pubDate>Thu, 11 Mar 2010 06:59:02 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[internal sales training]]></category>
		<category><![CDATA[one day course]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telephone techniques training]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=423</guid>
		<description><![CDATA[Telephone techniques course just launched - 1 day telephone skills course for telesales, customer service, telemarketing, internal sales and venues will serve Birmingham, Coventry, Daventry, Solihull, Lichfield, Leicester, Northampton, Kettering, Corby, St Ives, Wellingborough, Cambridge]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/telephone-techniques-training-course-1-day/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service masterclass training &#8211; Leicester / Northampton &#8211; 24th &#8211; 25th August 2010</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 07:04:27 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[call centre training]]></category>
		<category><![CDATA[contact centre training]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service workshop]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=75</guid>
		<description><![CDATA[Customer Service training - Leicestershire - 24th - 25th August 2010. 2 day course ideal for anyone who talks to customers on the telephone in a customer service role : customer service, contact centre, call centre, internal sales. 2 day customer service course ideal for anyone in Birmingham, Cambridge, Leicester, Northampton, Kettering, Corby, Stamford, Grantham, Wellingborough, Loughborough, Coalville, Oadby, Oakham, Uppingham, Rutland, Derby, Coventry, Nottingham, Hinckley, Lutterworth and all parts of Leicestershire and Northamptonshire.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/customer-services/customer-service-training-leicestershire-24th-25th-august-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales masterclass &#8211; Leicester / Northampton 26th &#8211; 27th July 2010</title>
		<link>http://www.tomarket.co.uk/blog/2010/telemarketing/telesales-masterclass-leicestershire-26th-27th-july-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telemarketing/telesales-masterclass-leicestershire-26th-27th-july-2010/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 11:26:43 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing tips]]></category>
		<category><![CDATA[telephone sales training]]></category>
		<category><![CDATA[telephone selling]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=74</guid>
		<description><![CDATA[Telesales masterclass - Leicestershire / Northampton 26th - 27th July 2010. Next open course for telesales and telemarketing personnel now set. Course will cover all the key elements of communication skills and how to structure an effective sales call. Derby, Nottingham, Coventry, Leicester, Birmingham, Cambridge, Northampton, Kettering, Corby, Wellingborough, Oadby, Market Harborough, Hinckley and Oakham as well as wider parts of Leicestershire, Northamptonshire, West Midlands and East Midlands. Leicestershire 26th - 27th July 2010.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telemarketing/telesales-masterclass-leicestershire-26th-27th-july-2010/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Benefits selling &#8211; make it easy for your customer to buy</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/benefits-selling-make-it-easy-for-your-customer-to-buy/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/benefits-selling-make-it-easy-for-your-customer-to-buy/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 17:51:32 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[advanced selling skills]]></category>
		<category><![CDATA[Benefits selling]]></category>
		<category><![CDATA[features and benefits]]></category>
		<category><![CDATA[powers of persuasion]]></category>
		<category><![CDATA[sales skills]]></category>
		<category><![CDATA[selling benefits]]></category>
		<category><![CDATA[selling skills]]></category>
		<category><![CDATA[telesales training corby]]></category>
		<category><![CDATA[telesales training Leicestershire]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=38</guid>
		<description><![CDATA[Free sales advice at the To Market blog on Benefits selling, Sales skills, telephone techniques, selling skills, features and benefits, selling benefits,powers of persuasion, advanced selling skills]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/benefits-selling-make-it-easy-for-your-customer-to-buy/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Council customer service training &#8211; open course East Midlands</title>
		<link>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 12:45:03 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Councils customer service training]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[Cambridgeshire council customer service training]]></category>
		<category><![CDATA[Council customer service training east midlands]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[customer service training for councils]]></category>
		<category><![CDATA[Leicestershire councils]]></category>
		<category><![CDATA[Lincolnshire council training]]></category>
		<category><![CDATA[Northamptonshire councils]]></category>
		<category><![CDATA[public sector customer service courses]]></category>
		<category><![CDATA[Warwickshire council customer service training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=28</guid>
		<description><![CDATA[Brand new customer service training for councils, east midlands, northamptonshire, Leicestershire, Warwickshire, Lincolnshire, Cambridgeshire councils customer service training, public sector customer service courses, handling conflict training  ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/customer-services/council-customer-service-training/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting past the gatekeeper &#8211; 5 top tips</title>
		<link>http://www.tomarket.co.uk/blog/2010/telesales/getting-past-the-gatekeeper-5-top-tips/</link>
		<comments>http://www.tomarket.co.uk/blog/2010/telesales/getting-past-the-gatekeeper-5-top-tips/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 09:59:09 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Getting past gatekeepers]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[advice for free on telephone selling]]></category>
		<category><![CDATA[advice on telemarketing]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[telemarketing tips]]></category>
		<category><![CDATA[telesales advice]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales top tips for free]]></category>
		<category><![CDATA[tips on selling]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=405</guid>
		<description><![CDATA[Getting past the gatekeeper - 5 top tips. Getting past the receptionist is one of the most testing parts of being an outbound telemarketer or telesales agent. Our interactive training sessions produce many great tips to overcome this occupational hazard.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/2010/telesales/getting-past-the-gatekeeper-5-top-tips/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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