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	<title>To Market Blog &#187; Telemarketing management</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Keep in touch with all your old customers</title>
		<link>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 10:27:15 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Account management]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[customer contact]]></category>
		<category><![CDATA[customer management]]></category>
		<category><![CDATA[sales tips]]></category>
		<category><![CDATA[selling to lapsed customers]]></category>
		<category><![CDATA[targeting lapsed customers]]></category>
		<category><![CDATA[tips on telephone selling]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=1011</guid>
		<description><![CDATA[Keep in touch with your previous customers. It frequently yields dividends as it has for us twice in the last week. People buy from people, so if you stay in touch, you will often find your loyalty and commitment is rewarded. And it's a simple strategy.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/keep-in-touch-with-all-your-old-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Get all your sales quotes out within 48 hours</title>
		<link>http://www.tomarket.co.uk/blog/telesales/get-all-your-sales-quotes-out-within-48-hours/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/get-all-your-sales-quotes-out-within-48-hours/#comments</comments>
		<pubDate>Tue, 24 Jan 2012 11:02:21 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Sales tips]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[sales proposals]]></category>
		<category><![CDATA[winning orders]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=959</guid>
		<description><![CDATA[Get all your sales quotes out within 48 hours. Have standards and sales proposal templates to use to ensure all sales activity is followed up rapidly. Make sure you perform to this standard and demand it of others if you're the manager. What's the worst that will happen? You just might win some more orders. Find out how it makes it easier for you too. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/get-all-your-sales-quotes-out-within-48-hours/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales masterclass &#8211; 20th &amp; 21st February 2012 &#8211; Leicester Northampton</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/#comments</comments>
		<pubDate>Thu, 19 Jan 2012 13:25:46 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Internal sales]]></category>
		<category><![CDATA[Overcoming objections]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[appointment setting by phone]]></category>
		<category><![CDATA[effective telemarketing techniques]]></category>
		<category><![CDATA[selling techniques]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telemarketing training midlands]]></category>
		<category><![CDATA[telephone skills courses]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[telesales training Leicester]]></category>
		<category><![CDATA[telesales training Leicestershire]]></category>
		<category><![CDATA[telesales training northampton]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=936</guid>
		<description><![CDATA[Telesales masterclass Feb 20th and 21st covering Leicestershire and Northamptonshire. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-masterclass-28th-29th-february-2012-leicester-northampton/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales &amp; telemarketing masterclass &#8211; 12th &amp; 13th December 2011</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/#comments</comments>
		<pubDate>Wed, 23 Nov 2011 10:25:10 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[telemarketing courses]]></category>
		<category><![CDATA[telemarketing training]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales masterclass]]></category>
		<category><![CDATA[telesales skills]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[telesales workshop]]></category>
		<category><![CDATA[training for telemarketing]]></category>
		<category><![CDATA[training in telesales]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=636</guid>
		<description><![CDATA[Our next 2 day telesales masterclass will run on 12th &#38; 13th December 2011 in Coventry. Just 3 weeks away.  This course will cover all the key elements of communication skills and how to structure an effective sales call. We’ll be covering top tips and techniques for dealing with objections, listening skills, questioning skills – what the different questions [...]]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-telemarketing-masterclass-12th-13th-december-2011/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Your key responsibilities as a telesales or customer service team manager</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/your-key-responsibilities-as-a-telesales-or-customer-service-team-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/your-key-responsibilities-as-a-telesales-or-customer-service-team-manager/#comments</comments>
		<pubDate>Fri, 01 Apr 2011 16:47:45 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking customer service teams]]></category>
		<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[interim phone team management]]></category>
		<category><![CDATA[telemarketing team management]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=561</guid>
		<description><![CDATA[Some top tips for telephone team managers : telesales, telemarketing, customer service. Learn from the wisdom and experience of others]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/your-key-responsibilities-as-a-telesales-or-customer-service-team-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Benefit selling on the phone</title>
		<link>http://www.tomarket.co.uk/blog/telesales/benefit-selling-on-the-phone/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/benefit-selling-on-the-phone/#comments</comments>
		<pubDate>Fri, 18 Feb 2011 10:36:36 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales team assessment]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advice on making cold calls]]></category>
		<category><![CDATA[Benefits selling]]></category>
		<category><![CDATA[features and benefits]]></category>
		<category><![CDATA[free advice on telephone selling]]></category>
		<category><![CDATA[increasing sales]]></category>
		<category><![CDATA[sales advice]]></category>
		<category><![CDATA[sales techniques]]></category>
		<category><![CDATA[selling benefits]]></category>
		<category><![CDATA[telesales advice]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=468</guid>
		<description><![CDATA[Benefit statements are especially important on the phone as you don't have long to get your message over. It's also about trying to make your call stand out from the crowd. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/benefit-selling-on-the-phone/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Year end &#8211; time for reflection and setting goals for next year</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/year-end-time-for-reflection-and-setting-goals-for-next-year/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/year-end-time-for-reflection-and-setting-goals-for-next-year/#comments</comments>
		<pubDate>Mon, 20 Dec 2010 18:45:23 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer service team assessment]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Goal setting]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[personal goals]]></category>
		<category><![CDATA[reviewing targets]]></category>
		<category><![CDATA[settign goals]]></category>
		<category><![CDATA[targeting telesales]]></category>
		<category><![CDATA[telemarketing target setting]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=587</guid>
		<description><![CDATA[Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or company as 2010 comes to a close. While the business environment is still testing for many, there are opportunities opening up.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/year-end-time-for-reflection-and-setting-goals-for-next-year/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telesales training Coventry &#8211; testimonials</title>
		<link>http://www.tomarket.co.uk/blog/telesales/telesales-training-coventry-testimonials/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/telesales-training-coventry-testimonials/#comments</comments>
		<pubDate>Fri, 19 Nov 2010 18:24:07 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[telemarketing skills]]></category>
		<category><![CDATA[telemarketing training midlands]]></category>
		<category><![CDATA[telesales courses]]></category>
		<category><![CDATA[telesales techniques]]></category>
		<category><![CDATA[telesales training]]></category>
		<category><![CDATA[training for telemarketing]]></category>
		<category><![CDATA[training in telesales]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=567</guid>
		<description><![CDATA[I.T. reseller telesales and telephone skills training. Recent course included structure of the sales call, listening skills, questioning skills, the fundamentals of communication, dealing with objections and complaints. Interactive course run by To Market telephone skills training.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales/telesales-training-coventry-testimonials/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to be an effective phone team manager &#8211; some free tips</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/how-to-be-an-effective-phone-team-manager-some-free-tips/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/how-to-be-an-effective-phone-team-manager-some-free-tips/#comments</comments>
		<pubDate>Mon, 01 Nov 2010 06:46:28 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[customer service team leader]]></category>
		<category><![CDATA[telemarketing supervisor]]></category>
		<category><![CDATA[telephone team management]]></category>
		<category><![CDATA[telesales supervisor]]></category>
		<category><![CDATA[tips on telesales management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=555</guid>
		<description><![CDATA[How to be an effective phone team manager - some free tips. Great ideas came out of a recent course we ran for a team of telephone team managers in Birmingham.  We run courses for telesales, telemarketing, customer service and internal sales team managers, supervisors and team leaders and we enjoy seeing buckletloads of good ideas coming out. Here are some top tips - some great advice from the participants.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/how-to-be-an-effective-phone-team-manager-some-free-tips/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Telemarketing Telesales Customer Service managers training &#8211; 24th &amp; 25th November 2010</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/telemarketing-telesales-customer-service-managers-training-24th-25th-november-2010/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/telemarketing-telesales-customer-service-managers-training-24th-25th-november-2010/#comments</comments>
		<pubDate>Wed, 13 Oct 2010 08:37:04 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Forthcoming courses]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[customer service team leader]]></category>
		<category><![CDATA[internal sales manager]]></category>
		<category><![CDATA[team manager training]]></category>
		<category><![CDATA[telemarketing manager]]></category>
		<category><![CDATA[telemarketing supervisor]]></category>
		<category><![CDATA[telesales manager]]></category>
		<category><![CDATA[telesales supervisor]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=549</guid>
		<description><![CDATA[Telephone team manager training - 24th &#038; 25th November 2010. Specially designed training course for all phone team managers, supervisors and team leaders in customer service, internal sales, telesales, telemarketing, contact centre, call centre. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/telemarketing-telesales-customer-service-managers-training-24th-25th-november-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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