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	<title>To Market Blog &#187; retail sales</title>
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		<title>How the Jaguar salesman missed a sale</title>
		<link>http://www.tomarket.co.uk/blog/retail-sales/how-the-jaguar-salesman-missed-a-sale/</link>
		<comments>http://www.tomarket.co.uk/blog/retail-sales/how-the-jaguar-salesman-missed-a-sale/#comments</comments>
		<pubDate>Fri, 20 May 2011 18:07:36 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Car dealerships]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[free sales tips]]></category>
		<category><![CDATA[retail sales training]]></category>
		<category><![CDATA[sales advice]]></category>
		<category><![CDATA[sales techniques]]></category>
		<category><![CDATA[selling skills]]></category>

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		<description><![CDATA[How the Jaguar salesman missed a sale, by ignoring one of the basics of good selling. Get to know your customer first, before you try and be all clever and sell to them. Remember the old adage LISTEN FIRST, TALK SECOND. This is of course a true story &#8211; one I heard from a client. [...]]]></description>
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		<title>Benefits selling &#8211; make it easy for your customer to buy</title>
		<link>http://www.tomarket.co.uk/blog/telesales/benefits-selling-make-it-easy-for-your-customer-to-buy/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales/benefits-selling-make-it-easy-for-your-customer-to-buy/#comments</comments>
		<pubDate>Tue, 23 Feb 2010 17:51:32 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Cold calling]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Telesales tips]]></category>
		<category><![CDATA[advanced selling skills]]></category>
		<category><![CDATA[Benefits selling]]></category>
		<category><![CDATA[features and benefits]]></category>
		<category><![CDATA[powers of persuasion]]></category>
		<category><![CDATA[sales skills]]></category>
		<category><![CDATA[selling benefits]]></category>
		<category><![CDATA[selling skills]]></category>
		<category><![CDATA[telesales training corby]]></category>
		<category><![CDATA[telesales training Leicestershire]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=38</guid>
		<description><![CDATA[Free sales advice at the To Market blog on Benefits selling, Sales skills, telephone techniques, selling skills, features and benefits, selling benefits,powers of persuasion, advanced selling skills]]></description>
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		<title>No actually I don&#8217;t want anyone to do my packing thank you ! Customer service tip</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/no-actually-i-dont-want-anyone-to-do-my-packing-thank-you-customer-service-tip/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/no-actually-i-dont-want-anyone-to-do-my-packing-thank-you-customer-service-tip/#comments</comments>
		<pubDate>Fri, 24 Jul 2009 15:01:09 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[advice on customer service]]></category>
		<category><![CDATA[customer service best practice]]></category>
		<category><![CDATA[customer service in retail shops]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[delivering exceptional customer service]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=61</guid>
		<description><![CDATA[When designing your customer service process, or when you're offering customer service yourself, use a bit of common sense. We're all brought up with the mantra of exceeding customer expectations, or delivering exceptional customer service and all the best practice in customer service training, but be a human too !

]]></description>
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		<title>The banks and customer service</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/the-banks-and-customer-service/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/the-banks-and-customer-service/#comments</comments>
		<pubDate>Sun, 15 Feb 2009 17:37:36 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Banking]]></category>
		<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[telephone techniques]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[customer service advice]]></category>
		<category><![CDATA[customer service banking sector]]></category>
		<category><![CDATA[customer service training for banks]]></category>
		<category><![CDATA[free customer service tips]]></category>
		<category><![CDATA[what makes exceptional customer service]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=35</guid>
		<description><![CDATA[Free advice, tips, hints and customer service techniques customer service banking sector customer service training for banks free customer service tips what makes exceptional customer service how to exceed customer expectations]]></description>
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		<title>I&#8217;ve noticed &#8211; retailers giving added value &#8211; top sales tip</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/ive-noticed-retailers-giving-added-value-top-sales-tip/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/ive-noticed-retailers-giving-added-value-top-sales-tip/#comments</comments>
		<pubDate>Mon, 09 Feb 2009 13:59:08 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[adding value to the customer experience]]></category>
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		<category><![CDATA[Customer Service free tips]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[exceeding customer expectations]]></category>
		<category><![CDATA[going the extra mile training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=32</guid>
		<description><![CDATA[Free Customer Service training hints tips and advice customer service tips advice on customer service how to exceed customer expectations going the extra mile training adding value to the customer experience customer service free tips]]></description>
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		<title>Explore the wonders of Britain &#8211; why your country needs you !</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/explore-the-wonders-of-britain-why-your-country-needs-you/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/explore-the-wonders-of-britain-why-your-country-needs-you/#comments</comments>
		<pubDate>Fri, 09 Jan 2009 13:25:30 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[retail sales]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[holiday industry]]></category>
		<category><![CDATA[travel industry]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=23</guid>
		<description><![CDATA[Thoughts on customer service and holidays in Britain holiday industry travel industry summer entertainment in the UK ]]></description>
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