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	<title>To Market Blog &#187; Personal development</title>
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	<link>http://www.tomarket.co.uk/blog</link>
	<description>Telemarketing Telesales &#38; Customer Services Training</description>
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		<title>Your key responsibilities as a telesales or customer service team manager</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/your-key-responsibilities-as-a-telesales-or-customer-service-team-manager/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/your-key-responsibilities-as-a-telesales-or-customer-service-team-manager/#comments</comments>
		<pubDate>Fri, 01 Apr 2011 16:47:45 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking customer service teams]]></category>
		<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Customer Service tips]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[interim phone team management]]></category>
		<category><![CDATA[telemarketing team management]]></category>
		<category><![CDATA[telephone team management]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=561</guid>
		<description><![CDATA[Some top tips for telephone team managers : telesales, telemarketing, customer service. Learn from the wisdom and experience of others]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/your-key-responsibilities-as-a-telesales-or-customer-service-team-manager/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Year end &#8211; time for reflection and setting goals for next year</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/year-end-time-for-reflection-and-setting-goals-for-next-year/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/year-end-time-for-reflection-and-setting-goals-for-next-year/#comments</comments>
		<pubDate>Mon, 20 Dec 2010 18:45:23 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[benchmarking telesales teams]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer service team assessment]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Goal setting]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[Telemarketing management]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[personal goals]]></category>
		<category><![CDATA[reviewing targets]]></category>
		<category><![CDATA[settign goals]]></category>
		<category><![CDATA[targeting telesales]]></category>
		<category><![CDATA[telemarketing target setting]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=587</guid>
		<description><![CDATA[Training plans for 2011. Telesales, telemarketing, customer service, time for review as the year comes to a close. Reflect on the performance of your team or department or company as 2010 comes to a close. While the business environment is still testing for many, there are opportunities opening up.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/year-end-time-for-reflection-and-setting-goals-for-next-year/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Small business owner in need of help developing telesales ?</title>
		<link>http://www.tomarket.co.uk/blog/telesales-team-management/small-business-owner-in-need-of-help-developing-telesales/</link>
		<comments>http://www.tomarket.co.uk/blog/telesales-team-management/small-business-owner-in-need-of-help-developing-telesales/#comments</comments>
		<pubDate>Mon, 07 Dec 2009 06:42:17 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Free training]]></category>
		<category><![CDATA[Funded training]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[partially funded training]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[small business marketing]]></category>
		<category><![CDATA[telesales team management]]></category>
		<category><![CDATA[Train to Gain funding]]></category>
		<category><![CDATA[marketing for small business]]></category>
		<category><![CDATA[marketing tips]]></category>
		<category><![CDATA[owner manager development]]></category>
		<category><![CDATA[small business growth]]></category>
		<category><![CDATA[SME marketing ideas]]></category>
		<category><![CDATA[Train to Gain funded mentoring]]></category>
		<category><![CDATA[Train to Gain funded training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=321</guid>
		<description><![CDATA[Small business owner in need of help developing telesales ? You run a small to medium sized business and you feel telesales has a place in your business. It is a proven and highly measurable way of developing new sales opportunities.  You'd either like to develop the team you already have, or alternatively you might be keen to set up a team. ]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/telesales-team-management/small-business-owner-in-need-of-help-developing-telesales/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Telephone skills seminar for business owners &#8211; Grantham</title>
		<link>http://www.tomarket.co.uk/blog/personal-development/telephone-skills-seminar-for-business-owners-grantham/</link>
		<comments>http://www.tomarket.co.uk/blog/personal-development/telephone-skills-seminar-for-business-owners-grantham/#comments</comments>
		<pubDate>Sat, 01 Aug 2009 15:34:39 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[Free training]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[seminar]]></category>
		<category><![CDATA[business owners]]></category>
		<category><![CDATA[business owners self-development]]></category>
		<category><![CDATA[cambridge]]></category>
		<category><![CDATA[free business advice]]></category>
		<category><![CDATA[free marketing seminar]]></category>
		<category><![CDATA[Grantham]]></category>
		<category><![CDATA[Leicestershire]]></category>
		<category><![CDATA[marketing seminar]]></category>
		<category><![CDATA[Oakham]]></category>
		<category><![CDATA[Peterborough]]></category>
		<category><![CDATA[Stamford]]></category>
		<category><![CDATA[training for business owners]]></category>
		<category><![CDATA[Uppingham]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=62</guid>
		<description><![CDATA[Advice at Grantham seminar September 2009 on key aspects of how to make sure your company comes out lean and fighting fit. Free advice offered on website development, use of digital media to promote your business, telephone skills, telephone sales to gain more customers and how to manage cashflow and budget to maximise business growth. Ideal for you in Grantham, Peterborough, Stamford, Leicestershire, Oakham, Uppingham, Lincolnshire]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/personal-development/telephone-skills-seminar-for-business-owners-grantham/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Business development seminar for business owners &#8211; fully funded in the East of England</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/business-development-seminar-for-business-owners-fully-funded-in-the-east-of-england/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/business-development-seminar-for-business-owners-fully-funded-in-the-east-of-england/#comments</comments>
		<pubDate>Tue, 19 May 2009 14:47:07 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Free training]]></category>
		<category><![CDATA[Funded training]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[seminar]]></category>
		<category><![CDATA[Train to Gain funding]]></category>
		<category><![CDATA[Bury St Edmunds]]></category>
		<category><![CDATA[business development ideas]]></category>
		<category><![CDATA[business growth seminar]]></category>
		<category><![CDATA[cambridge]]></category>
		<category><![CDATA[Ely]]></category>
		<category><![CDATA[fully funded training]]></category>
		<category><![CDATA[funded business growth seminar]]></category>
		<category><![CDATA[Haverhill]]></category>
		<category><![CDATA[Hemel]]></category>
		<category><![CDATA[how to build business workshop]]></category>
		<category><![CDATA[Ipswich]]></category>
		<category><![CDATA[Luton]]></category>
		<category><![CDATA[new business development]]></category>
		<category><![CDATA[Newmarket]]></category>
		<category><![CDATA[St Ives]]></category>
		<category><![CDATA[Train to Gain funded training]]></category>
		<category><![CDATA[training for business owners]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=59</guid>
		<description><![CDATA[1 day business development seminar for business owners and is fully funded in the East of England, the Eastern Counties including Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire and Hertfordshire. Titled "how to win and keep more business"

Seminar will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.
]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/business-development-seminar-for-business-owners-fully-funded-in-the-east-of-england/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Fully funded business development seminar &#8211; Birmingham West Midlands</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/fully-funded-business-development-seminar-birmingham-west-midlands/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/fully-funded-business-development-seminar-birmingham-west-midlands/#comments</comments>
		<pubDate>Mon, 18 May 2009 14:22:44 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Free training]]></category>
		<category><![CDATA[Funded training]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[seminar]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[telesales]]></category>
		<category><![CDATA[Train to Gain funding]]></category>
		<category><![CDATA[birmingham]]></category>
		<category><![CDATA[building new business workshop]]></category>
		<category><![CDATA[building sales]]></category>
		<category><![CDATA[Burton on Trent]]></category>
		<category><![CDATA[business development seminar]]></category>
		<category><![CDATA[coventry]]></category>
		<category><![CDATA[customer retention seminar]]></category>
		<category><![CDATA[developing selling]]></category>
		<category><![CDATA[free business growth seminar]]></category>
		<category><![CDATA[Leamington Spa]]></category>
		<category><![CDATA[lichfield]]></category>
		<category><![CDATA[Oldbury]]></category>
		<category><![CDATA[personal development workshop for business owners]]></category>
		<category><![CDATA[solihull]]></category>
		<category><![CDATA[Stratford]]></category>
		<category><![CDATA[Tamworth]]></category>
		<category><![CDATA[Telford]]></category>
		<category><![CDATA[Warwick]]></category>
		<category><![CDATA[Wednesbury]]></category>
		<category><![CDATA[Wolverhampton]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=57</guid>
		<description><![CDATA[Fully funded 1 day business development seminar - Birmingham West Midlands now launched for business owner managers and directors. Titled "How to win and keep more business." Covers elements of selling, customer service and team motivation - in fact everything you need to keep your company ahead of your competition and winning more business.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/fully-funded-business-development-seminar-birmingham-west-midlands/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Business development seminar for owner managers &#8211; fully funded in the East Midlands</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/business-development-seminar-for-owner-managers-fully-funded-in-the-east-midlands/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/business-development-seminar-for-owner-managers-fully-funded-in-the-east-midlands/#comments</comments>
		<pubDate>Fri, 15 May 2009 14:20:19 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[business development]]></category>
		<category><![CDATA[business growth]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[customer services]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[Free training]]></category>
		<category><![CDATA[Funded training]]></category>
		<category><![CDATA[owner managers directors]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[seminar]]></category>
		<category><![CDATA[Train to Gain funding]]></category>
		<category><![CDATA[building business]]></category>
		<category><![CDATA[business growth seminar]]></category>
		<category><![CDATA[business growth workshop]]></category>
		<category><![CDATA[corby]]></category>
		<category><![CDATA[customer service training]]></category>
		<category><![CDATA[developing new business]]></category>
		<category><![CDATA[funding for business growth seminar]]></category>
		<category><![CDATA[kettering]]></category>
		<category><![CDATA[leicester]]></category>
		<category><![CDATA[Lincoln]]></category>
		<category><![CDATA[new business ideas seminar]]></category>
		<category><![CDATA[northampton]]></category>
		<category><![CDATA[sales training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=56</guid>
		<description><![CDATA[One day fully funded business development seminar about to be run for owner managers in the East Midlands. Titled "How to win and keep more business"

Covers elements of sales, customer service and how to motivate your team to build better customer relationships. You will pick up ideas from other people like you (who also run their own businesses) so good opportunities to network with like-minded people.





]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/business-development-seminar-for-owner-managers-fully-funded-in-the-east-midlands/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free and partially funded marketing training is now available for you – Birmingham,Coventry,West Midlands,Solihull,Lichfield</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-handling/free-and-partially-funded-marketing-training-is-now-available-for-you-%e2%80%93-birminghamcoventrywest-midlandssolihulllichfield/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-handling/free-and-partially-funded-marketing-training-is-now-available-for-you-%e2%80%93-birminghamcoventrywest-midlandssolihulllichfield/#comments</comments>
		<pubDate>Wed, 25 Mar 2009 14:45:32 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[communication skills]]></category>
		<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[free customer service training]]></category>
		<category><![CDATA[free telephone sales training]]></category>
		<category><![CDATA[Goal setting]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[birmingham]]></category>
		<category><![CDATA[coventry]]></category>
		<category><![CDATA[free marketing training]]></category>
		<category><![CDATA[free sales training]]></category>
		<category><![CDATA[free sales workshop]]></category>
		<category><![CDATA[funded training for sales and customer service]]></category>
		<category><![CDATA[lichfield]]></category>
		<category><![CDATA[partially funded training]]></category>
		<category><![CDATA[sales development funded seminars]]></category>
		<category><![CDATA[solihull]]></category>
		<category><![CDATA[Train to Gain funded training]]></category>
		<category><![CDATA[West Midlands]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=53</guid>
		<description><![CDATA[Free and partially funded marketing training is now available for you if you are in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/customer-services/customer-handling/free-and-partially-funded-marketing-training-is-now-available-for-you-%e2%80%93-birminghamcoventrywest-midlandssolihulllichfield/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free and partially funded marketing training is now available for you – Cambridge,Newmarket,Suffolk,Bury St Edmunds,East of England</title>
		<link>http://www.tomarket.co.uk/blog/selling-advice/free-and-partially-funded-marketing-training-is-now-available-for-you-%e2%80%93-cambridgenewmarketsuffolkbury-st-edmundseast-of-england/</link>
		<comments>http://www.tomarket.co.uk/blog/selling-advice/free-and-partially-funded-marketing-training-is-now-available-for-you-%e2%80%93-cambridgenewmarketsuffolkbury-st-edmundseast-of-england/#comments</comments>
		<pubDate>Thu, 19 Mar 2009 14:36:48 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[free customer service training]]></category>
		<category><![CDATA[free telephone sales training]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[Add new tag]]></category>
		<category><![CDATA[Bury St Edmunds]]></category>
		<category><![CDATA[cambridge]]></category>
		<category><![CDATA[corby]]></category>
		<category><![CDATA[Derbyshire]]></category>
		<category><![CDATA[East of England]]></category>
		<category><![CDATA[free marketing training]]></category>
		<category><![CDATA[free sales training]]></category>
		<category><![CDATA[free sales workshop]]></category>
		<category><![CDATA[funded training for sales and customer service]]></category>
		<category><![CDATA[kettering]]></category>
		<category><![CDATA[leicester]]></category>
		<category><![CDATA[Leicestershire]]></category>
		<category><![CDATA[Newmarket]]></category>
		<category><![CDATA[Norfolk]]></category>
		<category><![CDATA[Northamptonshire]]></category>
		<category><![CDATA[Nottinghamshire]]></category>
		<category><![CDATA[partially funded training]]></category>
		<category><![CDATA[sales development funded seminars]]></category>
		<category><![CDATA[Suffolk]]></category>
		<category><![CDATA[Train to Gain funded training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=52</guid>
		<description><![CDATA[Free and partially funded marketing training is now available for you if you are in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.]]></description>
		<wfw:commentRss>http://www.tomarket.co.uk/blog/selling-advice/free-and-partially-funded-marketing-training-is-now-available-for-you-%e2%80%93-cambridgenewmarketsuffolkbury-st-edmundseast-of-england/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Free and partially funded marketing training is now available for you – Leicester, Northampton, Derby, Nottingham</title>
		<link>http://www.tomarket.co.uk/blog/customer-services/customer-handling/free-and-partially-funded-marketing-training-is-now-available-for-you-%e2%80%93-leicester-northampton-derby-nottingham/</link>
		<comments>http://www.tomarket.co.uk/blog/customer-services/customer-handling/free-and-partially-funded-marketing-training-is-now-available-for-you-%e2%80%93-leicester-northampton-derby-nottingham/#comments</comments>
		<pubDate>Tue, 17 Mar 2009 14:29:00 +0000</pubDate>
		<dc:creator>andrew</dc:creator>
				<category><![CDATA[customer handling]]></category>
		<category><![CDATA[Customer service management]]></category>
		<category><![CDATA[Field sales training]]></category>
		<category><![CDATA[free customer service training]]></category>
		<category><![CDATA[free telephone sales training]]></category>
		<category><![CDATA[Personal development]]></category>
		<category><![CDATA[sales development training]]></category>
		<category><![CDATA[Selling advice]]></category>
		<category><![CDATA[corby]]></category>
		<category><![CDATA[Derbyshire]]></category>
		<category><![CDATA[free marketing training]]></category>
		<category><![CDATA[free sales training]]></category>
		<category><![CDATA[free sales workshop]]></category>
		<category><![CDATA[funded training for sales and customer service]]></category>
		<category><![CDATA[kettering]]></category>
		<category><![CDATA[leicester]]></category>
		<category><![CDATA[Leicestershire]]></category>
		<category><![CDATA[Northamptonshire]]></category>
		<category><![CDATA[Nottinghamshire]]></category>
		<category><![CDATA[partially funded training]]></category>
		<category><![CDATA[sales development funded seminars]]></category>
		<category><![CDATA[Train to Gain funded training]]></category>

		<guid isPermaLink="false">http://www.tomarket.co.uk/blog/?p=51</guid>
		<description><![CDATA[Free and partially funded marketing training is now available for you if you are in Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire, Derbyshire and the East Midlands. Programme details about to go out for gaining more customers, customer retention, growing your business through more effective customer acquisition programmes. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service. 

]]></description>
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