Archive for the ‘Personal development’ Category
Monday, December 7th, 2009
You run a small to medium sized business and you feel telesales has a place in your business. It is after all a proven and highly measurable way of developing new sales opportunities. You’d either like to develop the team you already have, or alternatively you might be keen to set up a team.
Get personalised one to one mentoring help for your business
The thing is you’re an expert in something else – not in setting up and running a telesales or telemarketing team. Furthermore you probably don’t want to be !
We may be able to help. We can offer bespoke tailored mentoring work with you personally, to help you develop your telesales or telemarketing team. And if we are working with you personally, there is also the possibility that some or all of it could be funded through Train to Gain.
If this is something of interest to you, and you’re based in Leicester, Northampton, Market Harborough, Corby, Wellingborough, Kettering, Lutterworth, Cambridge, Daventry, Coventry, Rugby, Melton Mowbray, Uppingham, Oakham we can help. First we’d like to have a chat over a coffee at your place – and we can take it from there. Give us a call on 01858 461148. We’d be keen to offer you any help, advice or tips we can.
You get some specific tailored help directly applicable to the needs of your business. We can provide you with anything from half a day per month to 5 days per month.
Tags: marketing for small business, marketing tips, owner manager development, small business growth, small business marketing, SME marketing ideas, Train to Gain funded mentoring, Train to Gain funded training
Posted in Free training, Funded training, Marketing, Personal development, Train to Gain funding, business development, business growth, owner managers directors, partially funded training, sales development training, small business marketing, telesales team management | No Comments »
Saturday, August 1st, 2009
There will be a telephone skills seminar for business owners run in Grantham in September. We’re currently putting the plan for a 2 hour seminar for all of you who are interested in building a more effective lean sales lead business for the future. There will be 3 guest presenters all experts in their field. Will Hawkins from MMT Digital will tell you how to get the most out of your website to make sure that people find you and not your competitors. Follow the link to http://www.mmtdigital.co.uk/RVE6a6413e6e94644d9a2f44f4250586398,,.aspx to read more about Will’s specialist skills. We are also pleased that Lloyd Stubbs from Taxassist accountants http://www.taxassist.co.uk/lloydstubbs/ who will pass on his expertise on how to ensure you manage your cashflow which is of course critical to the long and indeed short term survival of your business.
Andrew Seaward will also be running a presentation on how to use the telephone to build more effective customer relationships over the phone. Getting more customers and keeping the ones you already have is even more important now than in the recent past perhaps.
For all business leaders in Grantham, Peterborough, Leicester, Oakham, Uppingham, Stamford, Market Deeping and wider parts of Lincolnshire, Leicestershire and Cambridgeshire who have an interest in this seminar, just post a reply here. Your attendance at the seminar will be free of charge, and just think one idea, JUST ONE IDEA will make you glad you came along !
Tags: business owners, business owners self-development, cambridge, free business advice, free marketing seminar, Grantham, Leicestershire, marketing seminar, Oakham, Peterborough, Stamford, training for business owners, Uppingham
Posted in Free training, Personal development, business development, business growth, owner managers directors, seminar | No Comments »
Tuesday, May 19th, 2009
A one day business development seminar is about to be run for business owners and is fully funded in the East of England, the Eastern Counties including Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire and Hertfordshire.
If you’re a director or business owner manager of a small to medium sized business in Leicestershire in the East of England your place at this £500 one day business development seminar may qualify for full funding. So to you – not a bean ! Not one shilling !
Funded is available through Train to Gain. The seminar is titled
How to win and keep more business
So it will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.
If you think you may qualify, and you’d like more details on how to improve the sales and customer service functions within your company just let us know via e-mail. You can e-mail me directly and I’ll write to you personally with more details. If you have any questions in the meantime – pick up the phone and give us a call.
This seminar is ideal for business owners, and directors within companies in Cambridge, Bury St Edmunds, Newmarket, Norwich, Ipswich, St Ives, Haverhill, St Albans, Stevenage, Letchworth, Baldock, Hemel Hempstead, Luton, Leighton Buzzard, as well as the wider counties of Cambridgeshire, Norfolk, Suffolk, Essex, Hertfordshire and Bedfordshire
Tags: Bury St Edmunds, business development ideas, business growth seminar, cambridge, Ely, fully funded training, funded business growth seminar, Haverhill, Hemel, how to build business workshop, Ipswich, Luton, new business development, Newmarket, St Ives, Train to Gain funded training, training for business owners
Posted in Customer service management, Field sales training, Free training, Funded training, Personal development, Selling advice, Train to Gain funding, business development, business growth, customer handling, customer services, owner managers directors, sales development training, seminar | No Comments »
Monday, May 18th, 2009
Fully funded business development seminar – Birmingham West Midlands now launched for business owner managers and directors. This one day seminar is titled
How to win and keep more business
and so it covers elements of selling, customer service and team motivation – in fact everything you need to keep your company ahead of your competition and winning more business.
This one day seminar is fully funded through Train to Gain if you are a business owner or senior director, and meet the qualifying criteria as a small to medium sized business.
To find out more details just e-mail us to register your interest to me personally andrew@tomarket.co.uk. I will then make sure you get the full seminar details by letter or e-mail.
This one day seminar is aimed at business owners in Birmingham, Wolverhampton, West Bromwich, Oldbury, Wednesbury, Solihull, Lichfield, Tamworth, Burton on Trent, Coventry, Warwick, Leamington Spa, Stratford on Avon
Tags: birmingham, building new business workshop, building sales, Burton on Trent, business development seminar, business growth, coventry, customer retention seminar, developing selling, free business growth seminar, Leamington Spa, lichfield, Oldbury, personal development workshop for business owners, solihull, Stratford, Tamworth, Telford, Warwick, Wednesbury, Wolverhampton
Posted in Field sales training, Free training, Funded training, Personal development, Selling advice, Train to Gain funding, business development, business growth, customer services, owner managers directors, sales development training, seminar, telemarketing, telesales | No Comments »
Friday, May 15th, 2009
A one day business development seminar is about to be run for owner managers fully funded in the East Midlands.
If you’re a director or owner manager of a small to medium sized business in Leicestershire, Northamptonshire, Lincolnshire, Nottinghamshire or Derbyshire your place at this £500 one day business development seminar may qualify for full funding. So to you – not a bean ! Not one penny !
It is being funded by the government through Train to Gain. The seminar will be based on
How to win and keep more business
So it will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.
If you think you may qualify, and you’d like more details on how to improve the sales and customer service functions within your company just let us know via e-mail. You can e-mail me directly and I’ll write to you personally with more details. If you have any questions in the meantime – pick up the phone and give us a call.
This seminar is ideal for business owners, and directors within companies in Leicester, Northampton, Kettering, Corby, Loughborough, Coalville, Oakham, Rutland, Market Harborough, Wellingborough, Nottingham, Mansfield, Sutton in Ashfield, Derby, Lincoln, Newark, as well as wider parts of Leicestershire, Northamptonshire, Derbyshire, Nottinghamshire and Lincolnshire
Tags: building business, business development, business growth seminar, business growth workshop, corby, customer service training, developing new business, Funded training, funding for business growth seminar, kettering, leicester, Lincoln, new business ideas seminar, northampton, Personal development, sales training
Posted in Customer service management, Field sales training, Free training, Funded training, Personal development, Selling advice, Train to Gain funding, business development, business growth, customer handling, customer services, owner managers directors, sales development training, seminar | No Comments »
Wednesday, March 25th, 2009
Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands.
We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.
Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.
This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.
Tags: birmingham, coventry, free customer service training, free marketing training, free sales training, free sales workshop, funded training for sales and customer service, lichfield, partially funded training, sales development funded seminars, solihull, Train to Gain funded training, West Midlands
Posted in Customer service management, Field sales training, Goal setting, Personal development, Selling advice, communication skills, customer handling, free customer service training, free telephone sales training, sales development training | No Comments »
Thursday, March 19th, 2009
Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in the East of England, so this will help you in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England.
We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.
Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.
This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.
Tags: Add new tag, Bury St Edmunds, cambridge, corby, Derbyshire, East of England, free customer service training, free marketing training, free sales training, free sales workshop, funded training for sales and customer service, kettering, leicester, Leicestershire, Newmarket, Norfolk, Northamptonshire, Nottinghamshire, partially funded training, sales development funded seminars, Suffolk, Train to Gain funded training
Posted in Customer service management, Field sales training, Personal development, Selling advice, free customer service training, free telephone sales training, sales development training | No Comments »
Tuesday, March 17th, 2009
Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire, Derbyshire and the East Midlands.
We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.
Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.
This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Leicester, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire and Derbyshire and the East Midlands. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.
Tags: corby, Derbyshire, free customer service training, free marketing training, free sales training, free sales workshop, funded training for sales and customer service, kettering, leicester, Leicestershire, Northamptonshire, Nottinghamshire, partially funded training, sales development funded seminars, Train to Gain funded training
Posted in Customer service management, Field sales training, Personal development, Selling advice, customer handling, free customer service training, free telephone sales training, sales development training | No Comments »
Tuesday, March 3rd, 2009
Customer Service masterclass being run on 28th & 29th September in Market Harborough, Leicestershire so ideal for anyone interested in improved customer service skills in Leicester, Northampton, Kettering, Corby, Wellingborough, Coventry, Milton Keynes as well as wider parts of Leicestershire and Northamptonshire. We’ve even got bookings from Lichfield and Birmingham.
Customer service skills training is suitable for anyone interested in contact centre, call centre or customer care training and during this 2 day masterclass we will cover telephone techniques covering dealing with conflict, negotiation skills, questioning skills and calming customers. We will also work on communication skills to include listening skills, controlling the conversation, customer service professionalism, and vocal tone and expression. Everything you need in fact for improving customer service skills.
To register interest in this course, just e-mail us info@tomarket.co.uk and we’ll send you details back to include the training programme plus fees. Then if you’re interested we can reserve you a place while you make your decision.
2 days of customer service telephone skills training in Market Harborough aimed at customer service agents or people in contact centre or customer care in Leicester, Northampton, Kettering, Corby, Milton Keynes, Wellingborough, Coventry as well as wider parts of Leicestershire and Northamptonshire.
Tags: corby, coventry, customer service skills, customer service training, Customer Service training course, Customer Service training programme, kettering, leicester, Leicestershire, northampton, Northamptonshire
Posted in Customer service management, Forthcoming courses, Personal development, communication skills, customer handling, customer services, telephone techniques | No Comments »
Wednesday, February 11th, 2009
So big Phil has gone ! And Chelsea FC are going to make do with a part-time manager who doesn’t even work in this country the rest of the time. So is that really better than having a World Cup winning manager full-time ?! I don’t see how it can be.
So is Phil a bad manager ? Probably not. Did he lead the team well ? Seems not judging by the stories of disharmony in the camp. But let’s just consider his management credentials for a moment. He led Brazil to a World Cup win (possibly not the most difficult feat in football admittedly – with so much abundant talent), but you’ve still got to be the ‘chosen one’. He also was the man who regularly put one over on Sven when it mattered - sending us out of 2 key tournaments. So much so that not so long ago he was supposedly the man for the England job. “If you can’t beat him, let him join.”
So what happened at Chelsea then ? Did all those skills desert him ? And what of his predecessor Avram Grant ? His team finished a close second in the league on the final day (by 2 points) and were just one kick of a ball away from being European Champions. Sounds fairly impressive. But not good enough it seems. “So let’s stir it all up and start again.”
Perhaps the problem is with the organisation ! Huh – oh no, can’t be ! To produce a winning organisation first you must have stability and continuity. Clearly if someone is a muppet and falls short of the their goals then they have to go but look at your goal setting. Is it realistic ? Is world domination a justifiable aim ? No-one has yet managed that in any field.
Also it is important to recognise that just throwing money at a problem will not solve it. Whether it is Abramovich at Chelsea or the American government in the Middle East, achievement of our goals in life will involve some graft and dedication, and putting our shoulder to the wheel. It may be a slog but it must be done. Just hoping that money will help achieve everything we want doesn’t work.
But yes I’ll leave you to tell that to Mr Abramovich !
Make your goal setting challenging but realistic, and remember to set SMART goals. In these testing times setting personal goals and self-development becomes even more important.
Tags: Andrews rants, football, Goal setting, lessons from sport, organisational development, personal self-development, sport
Posted in Goal setting, Personal development, Sporting lessons | No Comments »