Archive for the ‘Personal development’ Category
Friday, April 1st, 2011
Key responsibilities as a telesales or customer service team manager are many. We’re not saying for one minute that if you apply these key however many principles your life will be wonderful…… HOWEVER
Telemarketing and customer service management tips
There are some key bits of advice and tips that come up time and time again.
- Be prepared to lead from the front (set a good example with behaviour and attitude) Be someone they can look up to.
- Set targets with your team. Admittedly easier with a telesales or telemarketing team than customer service but important nonetheless. Everyone needs to know what they’re supposed to be doing and how much of it they’re supposed to be doing.
- Give each of the members of your time (specific one to one time) and learn about them as individuals. By understanding them, and their goals and personality, you’ll find it so much easier to manage and motivate them. And they’ll respect you more for the time and attention you give them. It’s exactly the same with children for that matter!
- Adopt a calm attitude. Don’t allow little things to make you anxious (regardless of how you feel inside!) A calm leader will find their team respond better and learn to be calm themselves.
- Be positive. It is always easier to be negative and point out all that’s wrong with everyone else and with the company. Once you’re perfect – then you’ve got the right, but not until …..
- Learn. Always be looking for opportunities to learn. Watch what other people do : other managers, other human beings in certain situations, from books, from television, from Mary Portas, from Sir Alan Sugar. Opportunities for personal growth are all around – all the time.
We’ll put together some more ideas on this in the not too distant, but for the time being use some of these 6 principles. And if you have any ideas of your own : about the key responsibilities of a telesales or telemarketing or customer service manager, let us know at info@tomarket.co.uk/ We may include your ideas and if we do, we’ll credit you as the source.
To Market runs training courses for supervisors, team leaders and managers in telephone sales, telemarketing and customer service across the East Midlands, Peterborough, Cambridge, Leicester, Northampton, Derby, Nottingham, Kettering, Corby, Wellingborough, Coventry, Birmingham, Lichfield, Solihull, Peterborough, Wolverhampton, West Midlands, Milton Keynes, Lincoln, East Midlands as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Suffolk, Buckinghamshire, Warwickshire, Nottinghamshire and Derbyshire
Tags: interim phone team management, Telemarketing management, telemarketing team management, telephone team management, telesales team management
Posted in benchmarking customer service teams, benchmarking telesales teams, Customer service management, Customer Service tips, Personal development, Telemarketing management, telesales team management | No Comments »
Monday, December 20th, 2010
We are approaching the year end, which is a great time for reflection and setting goals for next year. Take a bit of time out to review the performance of your group, your team, or your company. Do some analysis on Excel (if that’s your thing) and spend time talking to your people, one at a time if necessary, and in slightly more social or relaxed surroundings than they’re used to perhaps. Get some ideas going for what could be done better next year.
For many (but not all businesses) things quieten down a little just before Christmas or in the period between Christmas and new year. Use this natural break in the calendar to let your mind wander. Identify some specific goals for next year, and jot down some of those great ideas you’ve been having. Write them on a piece of paper. Ideally type them up into Word too. Print off the document and then file it for reading in the new year.
Setting personal goals for 2011 is the next important thing to do!
It’s certainly what we’ll be doing this week, before the rush of TV films, Christmas pud, whisky mid-morning (Christmas day only of course), plus peanuts and crisps and biscuits mid afternoon. Ah grand – bring it on. And a great Christmas and new year to all of you too.
And if training features in your list of how to get the team motivated and performing to the best of their ability, remember to give us a call on 01858 461148.
To Market runs telephone sales, telemarketing and customer service training courses across the East Midlands, Peterborough, Cambridge, Leicester, Northampton, Derby, Nottingham, Kettering, Corby, Wellingborough, Coventry, Birmingham, Lichfield, Solihull, Peterborough, Wolverhampton, West Midlands, Milton Keynes, Lincoln, East Midlands as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Suffolk, Buckinghamshire, Warwickshire, Nottinghamshire and Derbyshire
Tags: personal goals, reviewing targets, settign goals, targeting telesales, telemarketing target setting
Posted in benchmarking telesales teams, Customer service management, customer service team assessment, customer services, Goal setting, Personal development, Telemarketing management, telesales team management | No Comments »
Monday, December 7th, 2009
You run a small to medium sized business and you feel telesales has a place in your business. It is after all a proven and highly measurable way of developing new sales opportunities. You’d either like to develop the team you already have, or alternatively you might be keen to set up a team.
Get personalised one to one mentoring help for your business
The thing is you’re an expert in something else – not in setting up and running a telesales or telemarketing team. Furthermore you probably don’t want to be !
We may be able to help. We can offer bespoke tailored mentoring work with you personally, to help you develop your telesales or telemarketing team. And if we are working with you personally, there is also the possibility that some or all of it could be funded through Train to Gain.
If this is something of interest to you, and you’re based in Leicester, Northampton, Market Harborough, Corby, Wellingborough, Kettering, Lutterworth, Cambridge, Daventry, Coventry, Rugby, Melton Mowbray, Uppingham, Oakham we can help. First we’d like to have a chat over a coffee at your place – and we can take it from there. Give us a call on 01858 461148. We’d be keen to offer you any help, advice or tips we can.
You get some specific tailored help directly applicable to the needs of your business. We can provide you with anything from half a day per month to 5 days per month.
Tags: marketing for small business, marketing tips, owner manager development, small business growth, small business marketing, SME marketing ideas, Train to Gain funded mentoring, Train to Gain funded training
Posted in business development, business growth, Free training, Funded training, Marketing, owner managers directors, partially funded training, Personal development, sales development training, small business marketing, telesales team management, Train to Gain funding | No Comments »
Saturday, August 1st, 2009
There will be a telephone skills seminar for business owners run in Grantham in September. We’re currently putting the plan for a 2 hour seminar for all of you who are interested in building a more effective lean sales lead business for the future. There will be 3 guest presenters all experts in their field. Will Hawkins from MMT Digital will tell you how to get the most out of your website to make sure that people find you and not your competitors. Follow the link to http://www.mmtdigital.co.uk/RVE6a6413e6e94644d9a2f44f4250586398,,.aspx to read more about Will’s specialist skills. We are also pleased that Lloyd Stubbs from Taxassist accountants http://www.taxassist.co.uk/lloydstubbs/ who will pass on his expertise on how to ensure you manage your cashflow which is of course critical to the long and indeed short term survival of your business.
Andrew Seaward will also be running a presentation on how to use the telephone to build more effective customer relationships over the phone. Getting more customers and keeping the ones you already have is even more important now than in the recent past perhaps.
For all business leaders in Grantham, Peterborough, Leicester, Oakham, Uppingham, Stamford, Market Deeping and wider parts of Lincolnshire, Leicestershire and Cambridgeshire who have an interest in this seminar, just post a reply here. Your attendance at the seminar will be free of charge, and just think one idea, JUST ONE IDEA will make you glad you came along !
Tags: business owners, business owners self-development, cambridge, free business advice, free marketing seminar, Grantham, Leicestershire, marketing seminar, Oakham, Peterborough, Stamford, training for business owners, Uppingham
Posted in business development, business growth, Free training, owner managers directors, Personal development, seminar | No Comments »
Tuesday, May 19th, 2009
A one day business development seminar is about to be run for business owners and is fully funded in the East of England, the Eastern Counties including Cambridgeshire, Suffolk, Norfolk, Essex, Bedfordshire and Hertfordshire.
If you’re a director or business owner manager of a small to medium sized business in Leicestershire in the East of England your place at this £500 one day business development seminar may qualify for full funding. So to you – not a bean ! Not one shilling !
Funded is available through Train to Gain. The seminar is titled
How to win and keep more business
So it will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.
If you think you may qualify, and you’d like more details on how to improve the sales and customer service functions within your company just let us know via e-mail. You can e-mail me directly and I’ll write to you personally with more details. If you have any questions in the meantime – pick up the phone and give us a call.
This seminar is ideal for business owners, and directors within companies in Cambridge, Bury St Edmunds, Newmarket, Norwich, Ipswich, St Ives, Haverhill, St Albans, Stevenage, Letchworth, Baldock, Hemel Hempstead, Luton, Leighton Buzzard, as well as the wider counties of Cambridgeshire, Norfolk, Suffolk, Essex, Hertfordshire and Bedfordshire
Tags: Bury St Edmunds, business development ideas, business growth seminar, cambridge, Ely, fully funded training, funded business growth seminar, Haverhill, Hemel, how to build business workshop, Ipswich, Luton, new business development, Newmarket, St Ives, Train to Gain funded training, training for business owners
Posted in business development, business growth, customer handling, Customer service management, customer services, Field sales training, Free training, Funded training, owner managers directors, Personal development, sales development training, Selling advice, seminar, Train to Gain funding | No Comments »
Monday, May 18th, 2009
Fully funded business development seminar – Birmingham West Midlands now launched for business owner managers and directors. This one day seminar is titled
How to win and keep more business
and so it covers elements of selling, customer service and team motivation – in fact everything you need to keep your company ahead of your competition and winning more business.
This one day seminar is fully funded through Train to Gain if you are a business owner or senior director, and meet the qualifying criteria as a small to medium sized business.
To find out more details just e-mail us to register your interest to me personally andrew@tomarket.co.uk. I will then make sure you get the full seminar details by letter or e-mail.
This one day seminar is aimed at business owners in Birmingham, Wolverhampton, West Bromwich, Oldbury, Wednesbury, Solihull, Lichfield, Tamworth, Burton on Trent, Coventry, Warwick, Leamington Spa, Stratford on Avon
Tags: birmingham, building new business workshop, building sales, Burton on Trent, business development seminar, business growth, coventry, customer retention seminar, developing selling, free business growth seminar, Leamington Spa, lichfield, Oldbury, personal development workshop for business owners, solihull, Stratford, Tamworth, Telford, Warwick, Wednesbury, Wolverhampton
Posted in business development, business growth, customer services, Field sales training, Free training, Funded training, owner managers directors, Personal development, sales development training, Selling advice, seminar, telemarketing, telesales, Train to Gain funding | No Comments »
Friday, May 15th, 2009
A one day business development seminar is about to be run for owner managers fully funded in the East Midlands.
If you’re a director or owner manager of a small to medium sized business in Leicestershire, Northamptonshire, Lincolnshire, Nottinghamshire or Derbyshire your place at this £500 one day business development seminar may qualify for full funding. So to you – not a bean ! Not one penny !
It is being funded by the government through Train to Gain. The seminar will be based on
How to win and keep more business
So it will cover elements of sales, customer service and how to motivate your team to build better customer relationships. And of course you will pick up ideas from other people like you (who run their own businesses) so good opportunities to network too with like-minded people.
If you think you may qualify, and you’d like more details on how to improve the sales and customer service functions within your company just let us know via e-mail. You can e-mail me directly and I’ll write to you personally with more details. If you have any questions in the meantime – pick up the phone and give us a call.
This seminar is ideal for business owners, and directors within companies in Leicester, Northampton, Kettering, Corby, Loughborough, Coalville, Oakham, Rutland, Market Harborough, Wellingborough, Nottingham, Mansfield, Sutton in Ashfield, Derby, Lincoln, Newark, as well as wider parts of Leicestershire, Northamptonshire, Derbyshire, Nottinghamshire and Lincolnshire
Tags: building business, business development, business growth seminar, business growth workshop, corby, customer service training, developing new business, Funded training, funding for business growth seminar, kettering, leicester, Lincoln, new business ideas seminar, northampton, Personal development, sales training
Posted in business development, business growth, customer handling, Customer service management, customer services, Field sales training, Free training, Funded training, owner managers directors, Personal development, sales development training, Selling advice, seminar, Train to Gain funding | No Comments »
Wednesday, March 25th, 2009
Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands.
We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.
Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.
This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.
Tags: birmingham, coventry, free customer service training, free marketing training, free sales training, free sales workshop, funded training for sales and customer service, lichfield, partially funded training, sales development funded seminars, solihull, Train to Gain funded training, West Midlands
Posted in communication skills, customer handling, Customer service management, Field sales training, free customer service training, free telephone sales training, Goal setting, Personal development, sales development training, Selling advice | No Comments »
Thursday, March 19th, 2009
Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in the East of England, so this will help you in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England.
We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.
Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.
This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Cambridge, Newmarket, Bury St Edmunds, St Ives and the wider parts of Suffolk, Cambridgeshire, Norfolk and the East of England. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.
Tags: Add new tag, Bury St Edmunds, cambridge, corby, Derbyshire, East of England, free customer service training, free marketing training, free sales training, free sales workshop, funded training for sales and customer service, kettering, leicester, Leicestershire, Newmarket, Norfolk, Northamptonshire, Nottinghamshire, partially funded training, sales development funded seminars, Suffolk, Train to Gain funded training
Posted in Customer service management, Field sales training, free customer service training, free telephone sales training, Personal development, sales development training, Selling advice | No Comments »
Tuesday, March 17th, 2009
Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in Leicester, Loughborough, Coalville, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire, Derbyshire and the East Midlands.
We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.
At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.
Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.
This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Leicester, Kettering, Corby, Wellingborough, Nottingham, Derby, Northampton, as well as wider parts of Leicestershire, Northamptonshire, Nottinghamshire and Derbyshire and the East Midlands. So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.
Tags: corby, Derbyshire, free customer service training, free marketing training, free sales training, free sales workshop, funded training for sales and customer service, kettering, leicester, Leicestershire, Northamptonshire, Nottinghamshire, partially funded training, sales development funded seminars, Train to Gain funded training
Posted in customer handling, Customer service management, Field sales training, free customer service training, free telephone sales training, Personal development, sales development training, Selling advice | No Comments »