Archive for the ‘Goal setting’ Category

Year end – time for reflection and setting goals for next year

Monday, December 20th, 2010

We are approaching the year end, which is a great time for reflection and setting goals for next year. Take a bit of time out to review the performance of your group, your team, or your company. Do some analysis on Excel (if that’s your thing) and spend time talking to your people, one at a time if necessary, and in slightly more social or relaxed surroundings than they’re used to perhaps. Get some ideas going for what could be done better next year.

For many (but not all businesses) things quieten down a little just before Christmas or in the period between Christmas and new year. Use this natural break in the calendar to let your mind wander. Identify some specific goals for next year, and jot down some of those great ideas you’ve been having. Write them on a piece of paper. Ideally type them up into Word too. Print off the document and then file it for reading in the new year.

Setting personal goals for 2011 is the next important thing to do!

Setting personal goals for 2011 is the next important thing to do!

It’s certainly what we’ll be doing this week, before the rush of TV films, Christmas pud, whisky mid-morning (Christmas day only of course), plus peanuts and crisps and biscuits mid afternoon. Ah grand – bring it on. And a great Christmas and new year to all of you too.

And if training features in your list of how to get the team motivated and performing to the best of their ability, remember to give us a call on 01858 461148.

To Market runs telephone sales, telemarketing and customer service training courses across the East Midlands, Peterborough, Cambridge, Leicester, Northampton, Derby, Nottingham, Kettering, Corby, Wellingborough, Coventry, Birmingham, Lichfield, Solihull, Peterborough, Wolverhampton, West Midlands, Milton Keynes, Lincoln, East Midlands as well as wider parts of Leicestershire, Northamptonshire, Cambridgeshire, Suffolk, Buckinghamshire, Warwickshire, Nottinghamshire and Derbyshire

Free and partially funded marketing training is now available for you – Birmingham,Coventry,West Midlands,Solihull,Lichfield

Wednesday, March 25th, 2009

Some good news, some genuinely good news. Free and partially funded marketing training is now available for you if you are in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands.

 

We have managed to get access to a pot of money through Train to Gain which is available to you to spend on this business development programme. So if you are interested in gaining more customers, customer retention, growing your business through more effective customer acquisition programmes this training programme is for you. It will also cover elements of exceeding customer expectations, delivering customer excellence and other aspects of excellent customer service.

 

At this stage we are gathering names, so if you want further details about this programme which will start in the next few weeks, register for further information by e-mailing us info@tomarket.co.uk. There are some terms and conditions set down by Train to Gain, but the application process is easy and quick. It is important to state that this programme is available to directors, owners or ‘strategic business makers’ within the organisation only.

 

Places will be limited and as this training is free, or for the bells and whistles package – part funded, we are expecting it to sell out fast.

 

This really is a golden opportunity for all of you in sales management, customer service management and strategic decision-making within companies in Birmingham, Coventry, Solihull, Lichfield and wider parts of the West Midlands.  So act today, registering interest does not commit you, and will make sure you’re at the head of the queue.

Teams lack of harmony – is big Phil Scolari a bad manager ?

Wednesday, February 11th, 2009

So big Phil has gone ! And Chelsea FC are going to make do with a part-time manager who doesn’t even work in this country the rest of the time. So is that really better than having a World Cup winning manager full-time ?! I don’t see how it can be.

So is Phil a bad manager ? Probably not. Did he lead the team well ? Seems not judging by the stories of disharmony in the camp. But let’s just consider his management credentials for a moment. He led Brazil to a World Cup win (possibly not the most difficult feat in football admittedly – with so much abundant talent), but you’ve still got to be the ‘chosen one’. He also was the man who regularly put one over on Sven when it mattered - sending us out of 2 key tournaments. So much so that not so long ago he was supposedly the man for the England job. “If you can’t beat him, let him join.”

So what happened at Chelsea then ? Did all those skills desert him ? And what of his predecessor Avram Grant ? His team finished a close second in the league on the final day (by 2 points) and were just one kick of a ball away from being European Champions. Sounds fairly impressive. But not good enough it seems. “So let’s stir it all up and start again.”  

Perhaps the problem is with the organisation ! Huh – oh no, can’t be ! To produce a winning organisation first you must have stability and continuity. Clearly if someone is a muppet and falls short of the their goals then they have to go but look at your goal setting. Is it realistic ? Is world domination a justifiable aim ? No-one has yet managed that in any field.

Also it is important to recognise that just throwing money at a problem will not solve it. Whether it is Abramovich at Chelsea or the American government in the Middle East, achievement of our goals in life will involve some graft and dedication, and putting our shoulder to the wheel. It may be a slog but it must be done. Just hoping that money will help achieve everything we want doesn’t work.

But yes I’ll leave you to tell that to Mr Abramovich !

Make your goal setting challenging but realistic, and remember to set SMART goals. In these testing times setting personal goals and self-development becomes even more important.